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index2.html
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<!DOCTYPE html>
<html>
<head>
<title>Marcelo Toyoda</title>
<link rel="stylesheet" href="https://stackpath.bootstrapcdn.com/bootstrap/4.5.2/css/bootstrap.min.css">
<link rel="stylesheet" href="https://cdnjs.cloudflare.com/ajax/libs/font-awesome/6.2.1/css/all.min.css">
<link rel="stylesheet" href="style.css">
<style>
body {
font-family: 'Arial', sans-serif;
background-color: #f4f4f4;
}
.container {
padding: 20px;
}
.card {
background-color: #fff;
border-radius: 10px;
box-shadow: 0 2px 5px rgba(0, 0, 0, 0.1);
padding: 30px;
}
.profile-img {
width: 150px;
height: 150px;
border-radius: 50%;
margin: 0 auto 20px;
border: 3px solid #ddd;
}
h1 {
text-align: center;
margin-bottom: 20px;
color: #333;
}
.contact-info {
display: flex;
justify-content: space-between;
align-items: center;
margin-bottom: 30px;
}
.contact-item {
display: flex;
align-items: center;
}
.contact-icon {
margin-right: 10px;
font-size: 18px;
color: #333;
}
.contact-link {
text-decoration: none;
color: #333;
}
h2 {
margin-top: 0;
color: #333;
}
ul {
list-style: none;
padding: 0;
}
li {
margin-bottom: 10px;
}
.section-title {
font-weight: bold;
margin-bottom: 10px;
}
.section-content {
margin-bottom: 20px;
}
.highlight {
font-weight: bold;
}
.experience-item {
display: flex;
justify-content: space-between;
align-items: center;
padding: 10px;
border-bottom: 1px solid #ddd;
}
.experience-title {
font-weight: bold;
}
.experience-details {
font-style: italic;
}
.skills {
display: flex;
flex-wrap: wrap;
margin-top: 20px;
}
.skill {
padding: 5px 10px;
margin: 5px;
border-radius: 5px;
background-color: #eee;
}
</style>
</head>
<body>
<div class="container">
<div class="card">
<img src="https://via.placeholder.com/150" alt="Profile Picture" class="profile-img">
<h1>Marcelo Toyoda</h1>
<div class="contact-info">
<div class="contact-item">
<i class="fas fa-globe contact-icon"></i>
<a href="https://www.linkedin.com/in/marcelotoyoda813" class="contact-link">LinkedIn</a>
</div>
<div class="contact-item">
<i class="fas fa-envelope contact-icon"></i>
<a href="mailto:marcelo.toyoda813@gmail.com" class="contact-link">marcelo.toyoda813@gmail.com</a>
</div>
<div class="contact-item">
<i class="fas fa-phone contact-icon"></i>
<a href="tel:+5511983038074" class="contact-link">+5511983038074</a>
</div>
</div>
<h2>Bilingual Customer Support Specialist | Fluent in Japanese | JLPT N1 Certified</h2>
<div class="section-title">Professional Summary</div>
<div class="section-content">
As a technical support specialist fluent in Japanese, I worked as a Japanese Bilingual Customer Service Agent at Sitel Brasil | Foundever, where I was responsible for providing effective solutions to complex cases. My experience includes advanced use of Salesforce and extensive interaction with Japanese clients, ensuring excellence in service and customer satisfaction.
</div>
<div class="section-title">Languages</div>
<div class="section-content">
<ul>
<li>English: Basic to Intermediate</li>
<li>Japanese: Fluent or Native</li>
<li>Portuguese: Fluent or Native</li>
</ul>
</div>
<div class="section-title">Education</div>
<div class="section-content">
<ul>
<li>
<div class="experience-item">
<div class="experience-title">E.E. SHINQUICHI AGARI</div>
<div class="experience-details">High School Diploma - January 2013 - June 2014</div>
</div>
</li>
<li>
<div class="experience-item">
<div class="experience-title">Kyuhaku Junior High School (Japan)</div>
<div class="experience-details">Junior High School Diploma - March 1994 - March 1997</div>
</div>
</li>
</ul>
</div>
<div class="section-title">Professional Experience</div>
<div class="section-content">
<ul>
<li>
<div class="experience-item">
<div class="experience-title">Sitel Brasil | Foundever</div>
<div class="experience-details">Full-time - January 2022 - April 2024 (2 years 4 months) - Curitiba, Paraná, Brazil (Remote)</div>
</div>
</li>
<li>
<div class="experience-item">
<div class="experience-title">Japanese Bilingual Customer Service Agent [DocuSign Japan Operation] Core+ (Tier 2)</div>
<div class="experience-details">Responsible for Tier 1 and Tier 2 support, focusing on resolving complex cases and providing exceptional customer service. My responsibilities included:</div>
</div>
<ul>
<li>Customer support via email, chat, and phone, resolving issues on the DocuSign platform using Salesforce.</li>
<li>Frequent contact with clients to ensure satisfaction and efficient problem resolution.</li>
<li>Conducting Zoom meetings to understand and solve issues in depth.</li>
<li>Resolving cases using 100% Japanese, ensuring service excellence.</li>
<li>Creating and managing tickets in Jira for effective and organized problem resolution.</li>
<li>Configuring Single Sign-On (SSO) using third-party applications like AzureAD and Okta.</li>
<li>Reproducing and resolving technical issues with clarity and responsibility.</li>
</ul>
</li>
<li>
<div class="experience-item">
<div class="experience-title">Assahi Maquinas e Equipamentos Ltda</div>
<div class="experience-details">Full-time - April 2018 - February 2021 (2 years 11 months) - São Paulo, Brazil (In Office)</div>
</div>
<ul>
<li>Responsible for the configuration and support of electronic fastening devices.</li>
<li>Electronic configuration of fastening devices, specializing in the ESTIC brand.</li>
<li>Providing post-sales support to clients in the automotive and appliance sectors.</li>
<li>Servicing automotive companies such as TOYOTA, HONDA, CAOA, Scania, Mercedes Benz, and VW, ensuring satisfaction and process efficiency.</li>
<li>Servicing appliance companies like Electrolux, Samsung, LG, TCL, and Intelbras, ensuring device functionality.</li>
<li>Performing equipment calibration post-sales to maintain accuracy and reliability.</li>
<li>Using tools such as Tohnichi torque wrenches, HIOS screwdrivers, Nitto Kohki screwdrivers, and ESTIC electric screwdrivers.</li>
<li>Accompanying the company director on international trips, mainly to Japan, to interact with suppliers and acquire new technologies.</li>
<li>Translating Japanese to Portuguese during interactions with suppliers and visits to companies in Brazil, facilitating communication and business processes.</li>
</ul>
</li>
</ul>
</div>
<div class="section-title">Skills</div>
<div class="skills">
<div class="skill">Customer Service</div>
<div class="skill">Customer Experience</div>
<div class="skill">Technical Support</div>
<div class="skill">Telemarketing</div>
<div class="skill">Ticket Management (Jira)</div>
<div class="skill">SSO Configuration (AzureAD, Okta)</div>
<div class="skill">Fluency in Japanese</div>
</div>
</div>
</div>
<script src="https://code.jquery.com/jquery-3.5.1.slim.min.js"></script>
<script src="https://cdn.jsdelivr.net/npm/popper.js@1.16.1/dist/umd/popper.min.js"></script>
<script src="https://stackpath.bootstrapcdn.com/bootstrap/4.5.2/js/bootstrap.min.js"></script>
</body>
</html>