BE800 - An unknown response - Expecting value: line 1 column 1 (char 0); Request admin/firmware?form=upgrade - Response

[zhunhung]

Describe the bug
A clear and concise description of what the bug is.

After logging in via HomeAssistant UI, I get this error immediately.

Logs
Add also all relevant logs from Settings->System->Logs.

Additional Information (please complete the following information)

• Router Hardware Version:
  Hardware Version:
  Archer BE800 v1.0
• Router Firmware Version:
  Firmware Version:
  1.1.6 Build 20240808 rel.26673(5347)
• Home Assistant Version:
  Core
  2024.10.3
  Supervisor
  2024.11.2
  Operating System
  13.2
  Frontend
  20241002.3
• TP-Link Router Integration Component Version: 2.0.0

[AlexandrErohin]

Could you post the full error here?

[zhunhung]

2024-11-07 18:06:27.661 ERROR (SyncWorker_3) [custom_components.tplink_router] TplinkRouter - TPLinkDecoClient - Unknown error for pwd! Error - 'result'; Response - {"success":true,"data":{"password":["<full password>","010001"],"mode":"router","username":""}}
2024-11-07 18:06:28.443 ERROR (SyncWorker_5) [custom_components.tplink_router] TplinkRouter - TplinkRouter - An unknown response - Expecting value: line 1 column 1 (char 0); Request admin/firmware?form=upgrade - Response 
2024-11-07 18:06:28.447 ERROR (MainThread) [homeassistant.config_entries] Error setting up entry http://192.168.0.1 for tplink_router
Traceback (most recent call last):
  File "/usr/src/homeassistant/homeassistant/config_entries.py", line 594, in async_setup
    result = await component.async_setup_entry(hass, self)
             ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/config/custom_components/tplink_router/__init__.py", line 47, in async_setup_entry
    firmware, status = await hass.async_add_executor_job(TPLinkRouterCoordinator.request, client, callback)
                       ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.12/concurrent/futures/thread.py", line 58, in run
    result = self.fn(*self.args, **self.kwargs)
             ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/config/custom_components/tplink_router/coordinator.py", line 56, in request
    data = callback()
           ^^^^^^^^^^
  File "/config/custom_components/tplink_router/__init__.py", line 42, in callback
    firm = client.get_firmware()
           ^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.12/site-packages/tplinkrouterc6u/client.py", line 316, in get_firmware
    data = self.request(self._url_firmware, 'operation=read')
           ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
  File "/usr/local/lib/python3.12/site-packages/tplinkrouterc6u/client.py", line 112, in request
    raise ClientError(error)
tplinkrouterc6u.exception.ClientError: TplinkRouter - TplinkRouter - An unknown response - Expecting value: line 1 column 1 (char 0); Request admin/firmware?form=upgrade - Response 
2024-11-07 18:06:39.193 ERROR (MainThread) 

Here you go!

[AlexandrErohin]

Your router dosnt provide firmware info. It is strange as Archer BE800 v1.0 was tested OK here AlexandrErohin/TP-Link-Archer-C6U#34

[zhunhung]

Yup, thats why I'm not too sure what's wrong. It does provide the firmware info though, when I logged into the web UI of the router, the api call is successful.

When I try to use this package tplinkrouterc6u and run a separate python script, it returns {"data": ""} which is the same issue I raised.

[AlexandrErohin]

Do you have the latest Router Firmware Version ?
When you use tplinkrouterc6u could you call get_status() ? does it work?

[zhunhung]

Yup, it is the latest version. I cant call get_status() as well:

try:
    router.authorize()  # authorizing
    # Get status info - returns Status
    status = router.get_status()

Output:

http://tplinkwifi.net/cgi-bin/luci/;stok=<hash>/admin/status?form=all&operation=read 
...
tplinkrouterc6u.exception.ClientError: TplinkRouter - TplinkRouter - An unknown response - Expecting value: line 1 column 1 (char 0); Request admin/status?form=all&operation=read - Response 

Same issue if I were to use http://192.168.0.1 instead of http://tplinkwifi.net

[AlexandrErohin]

Do you use router local password or password from TP-LINK ID?

[zhunhung]

I used local password, I verified by using the password for this:

router = TplinkRouterProvider.get_client('http://192.168.0.1', <local password>')

If I input the wrong password, I will get this error:

Exception: Not authorised

[AlexandrErohin]

It is better to ask help @nicandris as he has this router and has tested this client for BE800

[nicandris]

I'm not using hassio, can you run this? https://gist.github.com/nicandris/c822b68f56c4efffff3eb53f37ab584d#file-be800-tplinkrouterc6u-py-L92

i just tried it and it can fetch the firmware just fine. (you dont really need to run the entire script, you can run router = TplinkRouterProvider.get_client(args.url, args.credentials) and then firmware = router.get_firmware()

[zhunhung]

Thanks @nicandris!

router = TplinkRouterProvider.get_client(args.url, args.credentials) and then firmware = router.get_firmware()

Running get_firmware() gives the same error:

tplinkrouterc6u.exception.ClientError: TplinkRouter - TplinkRouter - An unknown response - Expecting value: line 1 column 1 (char 0); Request admin/firmware?form=upgrade - Response 

[thegeekybeng]

On that note, the same thing is happening for my Archer BE 805, it is a relief to know that likely is not an isolated issue.

[AlexandrErohin]

Do you have something that uses your password to login to the router constantly ? Like mobile APP

[zhunhung]

Do you have something that uses your password to login to the router constantly ? Like mobile APP

I just tried to log out of the router in the Tether app and reload the integration. The same error persists :/

[kennethcyh]

Want to flag this as the same issue I'm also having, with the BE805:

Firmware Version:
1.0.12 Build 20240819 rel.66201(5347)
Hardware Version:
Archer BE805 v1.0