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refinebio-examples feedback survey #277

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cansavvy opened this issue Oct 7, 2020 · 6 comments
Closed

refinebio-examples feedback survey #277

cansavvy opened this issue Oct 7, 2020 · 6 comments

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@cansavvy
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cansavvy commented Oct 7, 2020

As users are going through refinebio-examples we want them to be able to provide feedback. Our main points we want to know from them are:

  • Did they encounter any problems?
  • Did they have the resources they need to get started?
  • Did they find what the expected to find?

We can have a HubSpot survey linked in the navbar as well as at the end of each example.

Here's a rough draft for what questions should be included:

- What example analyses were you following today? (Presented as a checkbox list of the examples?)
- How useful did you find this example analysis? (a Likert 5 point scale of usefulness that pops up for each example they said they used)
- Did you encounter any problems? (See if there's a way for them to attach a screenshot). 
- What additional information would you have liked to seen? (Free text)
- How useful did you find the links and sources? (Likert 5 point scale)
- What other analyses would you like to see? (A multiple choice for new materials with Other as an option)
- What were you expecting to see on refinebio-examples that is not there? (free text)
- Provide your email if we can reach out to you for follow up questions in a 15 - 30 minute follow up interview. (email)
@cansavvy cansavvy added before going live Needs to be done before we can "go live" or do testing user feedback collecting feedback and removed user feedback labels Oct 7, 2020
@cansavvy cansavvy added before testing and removed before going live Needs to be done before we can "go live" or do testing labels Oct 7, 2020
@cansavvy cansavvy self-assigned this Oct 14, 2020
@cansavvy
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Here's a rough draft: https://share.hsforms.com/1pQ8pPB70TuG37sVjr-KtXA336z0

@cansavvy
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@dvenprasad I have a comment and two questions:
Question 1: When people sign up for the emailing list on refine.bio, what HubSpot contact list does that correspond to? I made a guess on this workflow: https://app.hubspot.com/workflows/5187852/platform/flow/40104722/edit
Question 2: What refine.bio logo should be included on the form? (And should we remove one of the two that are on there now?)
Comment is, feel free to take a look at (and make edits to) the form whene you have time (the URL will not change so we can begin adding it to the examples in the meanwhile) https://app.hubspot.com/forms/5187852/editor/a50f293c-1ef4-4ee1-b7ee-c563afe2ad5c/edit/form

@cansavvy
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Something we will have to keep in mind and make procedures about is that the Which examples were you following question will need to be updated as we update modules (or change the name of them).

@cansavvy
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What should this feedback button say? @dvenprasad ?

  • Give us feedback
  • Feedback
  • Tell us how it's going
  • Survey

I don't love any of these.

@dvenprasad
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I went with Give Feedback.

@cansavvy
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This is resolved except for figuring out how we want to keep question one: "Which examples did you use" up to date. I've tracked this on #332

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