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Jetpack search overlay: displayed product prices exclude tax #40493

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alinclamba opened this issue Dec 6, 2024 · 3 comments
Open

Jetpack search overlay: displayed product prices exclude tax #40493

alinclamba opened this issue Dec 6, 2024 · 3 comments
Labels
Customer Report Issues or PRs that were reported via Happiness. Previously known as "Happiness Request". [Feature] Search For all things related to Search [Plugin] Jetpack Issues about the Jetpack plugin. https://wordpress.org/plugins/jetpack/ [Pri] High [Status] Auto-allocated [Status] Escalated to Product Ambassadors [Status] Priority Review Triggered The guild in charge of triage has been notified of this issue in Slack Triaged [Type] Bug When a feature is broken and / or not performing as intended

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@alinclamba
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alinclamba commented Dec 6, 2024

Impacted plugin

Jetpack

Quick summary

When using Jetpack Search, the product prices displayed in the search overlay do not include tax, leading to a discrepancy between the search results and the actual product page prices.

Issue was initially reported here: https://github.com/Automattic/jpop-issues/issues/9385
By this user: 9101440-zd-a8c

Steps to reproduce

Here are two screenshots from the user's site who reported this:

Image
Image

A clear and concise description of what you expected to happen.

The search overlay should display the full product price, including tax, for consistency with the product page.

What actually happened

The search overlay only displays the product price excluding tax.

Impact

All

Available workarounds?

No and the platform is unusable

If the above answer is "Yes...", outline the workaround.

  • This was replicated on a test site using WooCommerce and Jetpack Search (@jos22).
  • It is unclear if the issue arises due to missing synced data or a limitation in the current Jetpack Search integration.
  • Devs suspect additional options from WooCommerce need to be synced for accurate price calculations (@gibrown).

Platform (Simple and/or Atomic)

No response

Logs or notes

No response

@alinclamba alinclamba added [Feature] Search For all things related to Search [Type] Bug When a feature is broken and / or not performing as intended Needs triage Ticket needs to be triaged labels Dec 6, 2024
@matticbot matticbot added the [Status] Priority Review Triggered The guild in charge of triage has been notified of this issue in Slack label Dec 6, 2024
@github-actions github-actions bot added [Status] Escalated to Product Ambassadors [Plugin] Jetpack Issues about the Jetpack plugin. https://wordpress.org/plugins/jetpack/ [Pri] BLOCKER labels Dec 6, 2024
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github-actions bot commented Dec 6, 2024

Support References

This comment is automatically generated. Please do not edit it.

  • 9101440-zen

@github-actions github-actions bot added the Customer Report Issues or PRs that were reported via Happiness. Previously known as "Happiness Request". label Dec 6, 2024
@jeherve jeherve moved this from Needs Triage to Triaged in Automattic Prioritization: The One Board ™ Dec 6, 2024
@jeherve jeherve added Triaged and removed Needs triage Ticket needs to be triaged labels Dec 6, 2024
@alinclamba
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For DA: asked devs for an estimated timeline for this here: p1734082390323319-slack-C02ME06LF

@chatoxz-wp
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chatoxz-wp commented Dec 16, 2024

I answered the user base on the Dev's comment, which says we don't have an ETA for the fix.

I recommended a workaround with CSS:

/* add content before the price */
.woocommerce-Price-currencySymbol::before{
	content: "Before Tax - "
}

/* add content after the price */
.woocommerce-Price-amount.amount::after{
	content: " - Before Tax"
}

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Labels
Customer Report Issues or PRs that were reported via Happiness. Previously known as "Happiness Request". [Feature] Search For all things related to Search [Plugin] Jetpack Issues about the Jetpack plugin. https://wordpress.org/plugins/jetpack/ [Pri] High [Status] Auto-allocated [Status] Escalated to Product Ambassadors [Status] Priority Review Triggered The guild in charge of triage has been notified of this issue in Slack Triaged [Type] Bug When a feature is broken and / or not performing as intended
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4 participants