Jetpack Social: Image Social Generator is not available on Classic Editor

[alinclamba]

Users are confused because the Social Image Generator doesn’t work in the Classic Editor, including for WooCommerce products. This leads to frustration, especially for users who purchased the Social plan expecting this feature to work. We need to communicate this clearly.

For that, we can add a short notice to the plugin UI and update the documentation. For the first one, here's a suggestion:

The feature is supported by the Block Editor only. If you use Classic Editor or plugins that rely on it, like WooCommerce, this feature will not work.

We can add this here:

Additionally, we'll update the documentation to make sure this is communicated.

Relevant links:

• Ticket where this was reported: 9074805-zd-a8c
• Slack where this was discussed: p1733737024202959-slack-C02JJ910CNL

[github-actions]

OpenAI suggested the following labels for this issue:

• [Feature Group] Editor Experience: The issue relates to the functionality of the Social Image Generator in the Classic Editor versus the Block Editor, affecting the editing experience.
• [Feature] Publicize: The problem concerns the Social Media Integration feature, specifically how it performs in the Classic Editor.
• [Feature] WooCommerce Analytics: Since users are experiencing issues with WooCommerce products, this label reflects the relevance to WooCommerce analytics and functions.

[github-actions]

Support References

This comment is automatically generated. Please do not edit it.

• 9074805-zen