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Amazon Kindle instant preview embed returns intermittent 500 internal server error #97040

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rinazrina opened this issue Dec 4, 2024 · 4 comments
Closed

Amazon Kindle instant preview embed returns intermittent 500 internal server error #97040

rinazrina opened this issue Dec 4, 2024 · 4 comments
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@rcrdortiz
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Customer Report Issues or PRs that were reported via Happiness. Previously known as "Happiness Request". [Feature] Core Blocks Blocks that come with Gutenberg. [Feature Group] Editor Experience Features related to Gutenberg integration on WordPress.com. [Platform] Atomic [Platform] Simple [Pri] BLOCKER Requires immediate attention. [Product] WordPress.com All features accessible on and related to WordPress.com. [Status] Escalated to Product Ambassadors Triaged To be used when issues have been triaged. [Type] Bug

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@rinazrina
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rinazrina commented Dec 4, 2024 •
edited
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Quick summary

Amazon Kindle instant preview embed from https://read.amazon.com/kp/card is currently returning 500 internal server errors, but this is intermittent. Sometimes it's loading, but after a few refreshes, the error shows.

Steps to reproduce

  1. Go to a page or post.
  2. Embed an Amazon link - for example https://www.amazon.com/dp/1434827186 or https://www.amazon.com/dp/1434825345
  3. Publish page/post
  4. View page, there is an error on the Amazon embed - "HTTP Status 500 – Internal Server Error." Sometimes the preview is loading, but after a few refreshes, the error returns.

What you expected to happen

A preview of the Amazon book.

What actually happened

An error message showed, "HTTP Status 500 – Internal Server Error"

Image

Impact

Some (< 50%)

Available workarounds?

No and the platform is unusable

If the above answer is "Yes...", outline the workaround.

No response

Platform (Simple and/or Atomic)

Simple, Atomic

Logs or notes

I received a report from a user that some of their Amazon embeds are no longer working on their pages: 9126961-zd-a8c

Tested this using Chrome and Safari.
@rinazrina rinazrina added [Feature Group] Editor Experience Features related to Gutenberg integration on WordPress.com. [Feature] Core Blocks Blocks that come with Gutenberg. [Product] WordPress.com All features accessible on and related to WordPress.com. [Type] Bug Needs triage Ticket needs to be triaged labels Dec 4, 2024
@github-actions GitHub Actions
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github-actions bot commented Dec 4, 2024

Support References

This comment is automatically generated. Please do not edit it.

  • 9126961-zen

@github-actions github-actions bot added the Customer Report Issues or PRs that were reported via Happiness. Previously known as "Happiness Request". label Dec 4, 2024
@Robertght
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Robertght commented Dec 4, 2024 •
edited by wojtekn
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📌 REPRODUCTION RESULTS

  • Tested on Simple – Replicated
  • Tested on Atomic – Replicated
  • Replicable outside of Dotcom – Yes

📌 ACTIONS

  • Triaged
  • Checking with connecting-the-dots squad: p1733314580633249-slack-C07H21B2W59

@Robertght Robertght added Triaged To be used when issues have been triaged. and removed Needs triage Ticket needs to be triaged labels Dec 4, 2024
@Robertght Robertght moved this from Needs Triage to In Triage in Automattic Prioritization: The One Board ™ Dec 4, 2024
@matticbot matticbot moved this from In Triage to Triaged in Automattic Prioritization: The One Board ™ Dec 4, 2024
@wojtekn
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wojtekn commented Dec 4, 2024

@Robertght I couldn't reproduce it, either.

I've checked how the embed works side, and it looks like the content is loaded using iframe from Amazon servers, e.g.:

https://leer.amazon.es/kp/card?preview=inline&linkCode=kpd&ref_=k4w_oembed_lmAM43YlF7iKWw&asin=1434825345&tag=kpembed-20

If this returned error 500, it would mean it was an intermittent issue on Amazon's side and nota WordPress.com issue.

Here are more details about the block:
https://wordpress.org/documentation/article/amazon-kindle-embed/

@supernovia supernovia moved this from Triaged to Needs Triage in Automattic Prioritization: The One Board ™ Dec 4, 2024
@supernovia supernovia moved this from Needs Triage to Triaged in Automattic Prioritization: The One Board ™ Dec 4, 2024
@rcrdortiz rcrdortiz self-assigned this Dec 9, 2024
@rcrdortiz rcrdortiz moved this from Triaged to In Progress in Automattic Prioritization: The One Board ™ Dec 9, 2024
@rcrdortiz
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I could not reproduce the issue. The iFrame loads as expected, as @wojtekn mentioned, 500 errors would be on Amazon's side. I'm closing this issue.

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@rcrdortiz rcrdortiz

Labels
Customer Report Issues or PRs that were reported via Happiness. Previously known as "Happiness Request". [Feature] Core Blocks Blocks that come with Gutenberg. [Feature Group] Editor Experience Features related to Gutenberg integration on WordPress.com. [Platform] Atomic [Platform] Simple [Pri] BLOCKER Requires immediate attention. [Product] WordPress.com All features accessible on and related to WordPress.com. [Status] Escalated to Product Ambassadors Triaged To be used when issues have been triaged. [Type] Bug
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@wojtekn @rcrdortiz @Robertght @rinazrina