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JumpCloud Data Connector: Unexpected Lack of 'mdm' and 'software' Log Retrieval #8310
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Thank you for submitting an Issue to the Azure Sentinel GitHub repo! You should expect an initial response to your Issue from the team within 5 business days. Note that this response may be delayed during holiday periods. For urgent, production-affecting issues please raise a support ticket via the Azure Portal. |
Thank you for submitting an Issue to the Azure Sentinel GitHub repo! You should expect an initial response to your Issue from the team within 5 business days. Note that this response may be delayed during holiday periods. For urgent, production-affecting issues please raise a support ticket via the Azure Portal. |
Thank you for submitting an Issue to the Azure Sentinel GitHub repo! You should expect an initial response to your Issue from the team within 5 business days. Note that this response may be delayed during holiday periods. For urgent, production-affecting issues please raise a support ticket via the Azure Portal. |
4 similar comments
Thank you for submitting an Issue to the Azure Sentinel GitHub repo! You should expect an initial response to your Issue from the team within 5 business days. Note that this response may be delayed during holiday periods. For urgent, production-affecting issues please raise a support ticket via the Azure Portal. |
Thank you for submitting an Issue to the Azure Sentinel GitHub repo! You should expect an initial response to your Issue from the team within 5 business days. Note that this response may be delayed during holiday periods. For urgent, production-affecting issues please raise a support ticket via the Azure Portal. |
Thank you for submitting an Issue to the Azure Sentinel GitHub repo! You should expect an initial response to your Issue from the team within 5 business days. Note that this response may be delayed during holiday periods. For urgent, production-affecting issues please raise a support ticket via the Azure Portal. |
Thank you for submitting an Issue to the Azure Sentinel GitHub repo! You should expect an initial response to your Issue from the team within 5 business days. Note that this response may be delayed during holiday periods. For urgent, production-affecting issues please raise a support ticket via the Azure Portal. |
Thank you for submitting an Issue to the Azure Sentinel GitHub repo! You should expect an initial response to your Issue from the team within 5 business days. Note that this response may be delayed during holiday periods. For urgent, production-affecting issues please raise a support ticket via the Azure Portal. |
Thank you for submitting an Issue to the Azure Sentinel GitHub repo! You should expect an initial response to your Issue from the team within 5 business days. Note that this response may be delayed during holiday periods. For urgent, production-affecting issues please raise a support ticket via the Azure Portal. |
Hi @sbmatrosov thanks for flagging this, we will discuss this with the concerned team and update you shortly. |
Hi @sbmatrosov can you please provide execution logs for the function app, it will help us in tracing the root cause better, thanks! |
Hi, @v-vdixit I attached verbose logs and errors separately. Please take a look and tell me what you think. 2023-07-06T08:56:09Z [Verbose] Poll for.txt |
HI @v-vdixit disregard my last message, when I was collecting logs JC were facing security incidents and they revoked all API tokens. |
Thank you for submitting an Issue to the Azure Sentinel GitHub repo! You should expect an initial response to your Issue from the team within 5 business days. Note that this response may be delayed during holiday periods. For urgent, production-affecting issues please raise a support ticket via the Azure Portal. |
1 similar comment
Thank you for submitting an Issue to the Azure Sentinel GitHub repo! You should expect an initial response to your Issue from the team within 5 business days. Note that this response may be delayed during holiday periods. For urgent, production-affecting issues please raise a support ticket via the Azure Portal. |
I collected logs from the log stream. In case you need something else, please leave a comment, and I will provide the information asap. |
Hi @sbmatrosov thanks for providing the data, we'll discuss with the team and update you shortly. |
Hi @sbmatrosov we are working on this with the team, will update you shortly, thanks! |
Hi @sbmatrosov we have reached out to the concerned team, will update you once we get update from them, thanks! |
Hi @sbmatrosov we are still waiting for update from the concerned team, thanks! |
Hi @sbmatrosov we are still waiting for update from concerned team, will update you once we hear back from them, thanks! |
Hi @sbmatrosov, we are checking on this and we will get back to you. |
Hi, is there any update on this? It has been two months since this ticket was created. |
Hi @acidvelvet, I understand your concern, but we trying to reach out to the concerned team for this issue, will get back to you ASAP on this. |
Hi, |
Hi @sbmatrosov, apologies for delay, we have reached out to the concerned team, we are waiting for response on it, once we get an update we will reach out to you. |
Hi @sbmatrosov, we have reached out to the concerned team, we are waiting for response on it, once we get an update we will reach out to you. |
1 similar comment
Hi @sbmatrosov, we have reached out to the concerned team, we are waiting for response on it, once we get an update we will reach out to you. |
Hi @sbmatrosov, we have reached out to the concerned team, we are waiting for response on it. Will provide you an update by 11 Oct 2023 |
Great thanks! Looking forward to it! |
Hi @sbmatrosov, sure, we are our trying our best to resolve this issue at earliest. Please provide us more time till 17 Oct 2023. |
Hi @sbmatrosov, we are still investigation on this issue, please provide us more time till 20 Oct 2023. |
I was passing by and saw that 20 Oct 2023 had been passed 5 days ago. What really bothers me is that the issue open only by me. |
Hi @sbmatrosov, sorry for the delay, sincere apologies, we have tried from our end to reproduce this issue but unfortunately we are not able to achieve that, we would require your help in this case, can you please share us your availability? |
Hi @sbmatrosov, Gentle Reminder: We are awaiting for your response on this issue. If you still need to keep this issue active please respond on it in the next 2 days .. If we don't receive response, we will be close this issue. |
Hi, I send you an email. |
Hi @sbmatrosov, I have scheduled for 3:30 PM IST time, please let me know if you are available. Thanks. |
Hi @sbmatrosov, we have reached out to concerned team, and we will get back to you by 9 Nov 2023. |
Hi @sbmatrosov, we have reached out to concerned team, and we will get back to you by 15 Nov 2023. |
Hi @sbmatrosov, Thank you for your diligence in identifying a potential workaround for the issue in our community-supported data connector. We offer two viable paths for resolution and invite your active participation. Should you find it feasible, we encourage you to take the lead in addressing the matter by submitting a Pull Request containing the proposed fix. Alternatively, if contributing directly poses challenges, rest assured that we are prepared to assume responsibility for this issue and incorporate it into our backlog. Your collaboration is invaluable to us, and we deeply appreciate your commitment to enhancing our data connector. As we initiate the resolution process, we consider this issue currently closed. |
Still its not working , getting below error post configuring the connector from github repo for sentinel for jumpcloud |
Hey @RahulGGupta, Can you check it once by setting up below configurations: Save the changes and restart the function App |
28/8/2024, 5:29:59 pm |
@RahulGGupta, Based on the invocations, the logs, the function app still running on Poweshell version 7 or need to generate new logs with 7.4. |
the trigger is not working since 5:29 PM, once we changed the powershell and python to 4 28/8/2024, 5:29:59 pm |
Describe the bug
I have an Azure Function App that utilizes a PowerShell script to call the JumpCloud Directory Insights API and retrieves logs from different services. However, despite proper configuration, the script is not retrieving logs from some services (mdm and software).
To Reproduce
Steps to reproduce the behavior:
1.Configure the Azure Function App with necessary bindings and environment variables.
2. Specify the services for log retrieval in the JumpCloudEventTypes environment variable.
3.The script is supposed to retrieve logs from the mdm and software services among others.
4. The script runs without any errors but does not retrieve logs from mdm and software services.
Expected behavior
I expected the script to retrieve logs from all specified services, including mdm and software, and post them to the Log Analytics workspace.
Additional context
We have already checked the configuration of the Azure Function App and verified that it is set up correctly to retrieve logs from the specified services. We have also tested the API separately and confirmed that it is capable of retrieving logs from the mdm and software services. This seems to be an issue with the PowerShell script or the way the Azure Function App is processing the script.
link to connector
https://github.com/Azure/Azure-Sentinel/tree/449788b130a598fc381ec07f967e91ee3df62787/DataConnectors/JumpCloud%20Single%20Sign%20On
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