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Heuristic Evaluation
A quick way to find common, large usability problems on a website, using these basic Heuristic guidelines.
To quickly identify common design problems that make websites hard to use without conducting more involved user research.
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Use a simple and flexible design style guide for the service?
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Have a consistent use of a design style guide?
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Use language and design consistently throughout the service, including online and offline touch points?
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Use plain language so users should not have to wonder whether different words, situations, or actions mean the same thing?
The system should always keep users informed about what is going on, through appropriate feedback within reasonable time.Minimize the user's memory load by making objects, actions, and options visible. The user should not have to remember information from one part of the dialogue to another. Instructions for use of the system should be visible or easily retrievable whenever appropriate.
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Give users clear information about where they are in each step of a process?
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Provide users with a way to exit and return later to complete the process?
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Follow accessibility best practices to ensure all people can use the service.
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Display error messages should be expressed in plain language (no codes) so that it precisely indicates the problem, and constructively suggest a solution?