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Troubleshooting
Through our investigators. Please contact us (see below) if you accidentally deleted the app.
Please click register in the main menu and follow the instructions.
Please click login in the main menu and follow the instructions.
This will be assigned to you by the investigator.
You can recover your information by clicking ‘forgot information’ on either the login or register pages. You will need access to your email address. We can also manually send you your patient ID as an alternative.
Contact us, and we will re-register you again with a new email.
Contact us as soon as possible with your new email, and we will re-assign your account with the new email address.
You can use the contact function in the app, or email either Melanie (melanie.koelbel.15@ucl.ac.uk), or Alexander (a.laurence@celestial.tokyo).
It registers your WiFi hotspot, so other people in different locations cannot break into your account. Every time you attempt to log in using a new location, the app will ask you to verify your IP address.
The app will send an automated email to your registered email address. Please click the link to confirm your IP address.
Unfortunately yes. We advise you to stick to your usual WiFi hotspot at home to avoid this.
Try to not request for a link too many times. You may be clicking the expired link, as a new request could be voiding the previous links. Try to wait 5 mins, and click the latest link. Sometimes using public WiFi hotspots (such as ones in cafes) will prevent you from getting new emails. In this case, disconnect from the public wifi, and use your phone’s 4G data connection by turning off WiFi in your phone’s settings. Then let your phone download new emails. Be sure to check your spam folders too! If it still does not work, please contact us as soon as you can.
See above.
Ensure that all fields are completed as the app will disable the 'Next' button if fields are left blank in some cases. In other cases, a 'Do Not Wish To Answer' option will be provided, should you wish to opt out of answering the question.
After each section, you will be presented with a list of all the data which will be stored on the database.
You can find out more about the study in the information sections once you have logged in.
Not fully due to certain licensing rights in the app. However, you can freely view and/or make use of Alexander's code snippets for SAC.
Copyright Celestial Interactive 2018