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code not working #19

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K0009 opened this issue May 5, 2020 · 1 comment
Open

code not working #19

K0009 opened this issue May 5, 2020 · 1 comment

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@K0009
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K0009 commented May 5, 2020

Hello Team,
Greetings for the day!!
I have used 2 sample codes of this repository but i am not able to achieve complete functionality.
i have used "customer-chat-proactive" and "customer-chat" but in both i am not getting the events by which i am not able to have end to end chat from the agent logged in finesse UCCX.

Please help me on this.
I am getting the error in both code follows:-

no user found for the current session id: C0F5C76EE806FBA2F0B5CAE94D082440notFound"

Please help me to have complete 2 way chat.

@umnagendra
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Hi @K0009, this error happens when SocialMiner fails to identify a chat session - either because the chat session has timed-out or ended, or if the API request is missing the session cookie.

Can you confirm that you are sending the session cookie with each API request to SocialMiner?

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