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resume.html
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<!DOCTYPE html>
<html lang="en">
<head>
<meta charset="UTF-8">
<meta name="viewport" content="width=device-width, initial-scale=1.0">
<title>RESUME</title>
<link rel="stylesheet" href="lib/fontawesome/css/all.css">
<link rel="stylesheet" type="text/css" href="css/styles.css">
</head>
<body>
<header>
<div id="pageheading">
Resume
</div>
<nav>
<i class="fas fa-home" style="color: #3e516e;"></i> <a href="index.html">Home</a>
<i class="fas fa-file" style="color: #3e516e;"></i> <a href="resume.html">Resume</a>
<i class="fab fa-uncharted" style="color: #3e516e;"></i> <a href="WebAppSample.html">Wep App</a>
<i class="fas fa-plug" style="color: #3e516e;"></i> <a href="OtherSample.html">E-commerce Plugin</a>
</nav>
</header>
<main>
<h2>HIREN GAJJAR</h2>
<em>27 Cottage St, Truro, NS, Canada | cs.hirengajjar@gmail.com | 782-774-9014</em>
<h3>Personal Summary:</h3>
<ul class="fa-ul">
<li><span class="fa-li"><i class="fas fa-user-tie"></i></span>Total 7.7 Years of experience in Ecommerce companies.</li>
<li><span class="fa-li"><i class="fas fa-user-tie"></i></span>9 Months as E-commerce Executive in <a href="https://www.catch.com.au/search?ac=0&f%5Bcategory_correlated%5D=2267&page=1&query=moonpoint&search_src=topbar" target="_blank">Shopperbeats Techlogoies Pvt. Ltd.</a></li>
<li><span class="fa-li"><i class="fas fa-user-tie"></i></span>7 Months as E-commerce Executive in <a href="https://storyathome.com/" target="_blank">STORYATHOME</a></li>
<li><span class="fa-li"><i class="fas fa-user-tie"></i></span>1 Year as Category Manager in Earthencart LLP (<a href="https://www.instagram.com/earthencart/?hl=en" target="_blank">www.earthencart.com</a>)</li>
<li><span class="fa-li"><i class="fas fa-user-tie"></i></span>5 Years as Admin Manager in KISANeSTORE Pvt. Ltd. (<a href="https://www.kisanestore.com/" target="_blank">www.KISANeSTORE.com</a>).</li>
<li><span class="fa-li"><i class="fas fa-user-tie"></i></span>Managing Operations, Administering Website, Clients, Account, dispatch & employees.</li>
<li><span class="fa-li"><i class="fas fa-user-tie"></i></span>3 Months as Service Executive in IT Firm <a href="https://www.techservices.net.in/index.html" target="_blank">“TECH SERVICES”</a> (Lenovo Laptop Retailer).</li>
</ul>
<h3>Skill Set:</h3>
<ul class="fa-ul">
<li><span class="fa-li"><i class="fas fa-user-tie"></i></span>Technical Knowledge:
<ul class="fa-ul">
<li><span class="fa-li"><i class="fas fa-file-alt"></i></span>Sound knowledge in MS Office Applications.</li>
</ul>
</li>
<li><span class="fa-li"><i class="fas fa-user-tie"></i></span>Functional:
<ul class="fa-ul">
<li><span class="fa-li"><i class="fas fa-file-alt"></i></span>Critical Thinking, Analysis, Data Collection, likes to research, Multitasking Skills.</li>
<li><span class="fa-li"><i class="fas fa-file-alt"></i></span>Coordinating with subordinates and seniors to run the operations trouble-free.</li>
<li><span class="fa-li"><i class="fas fa-file-alt"></i></span>Optimize cost controller, Task oriented, Creative ideas, Time Bound.</li>
<li><span class="fa-li"><i class="fas fa-file-alt"></i></span>Good in Oral & Written Communications.</li>
<li><span class="fa-li"><i class="fas fa-file-alt"></i></span>Dependability; Initiative; Effective interpersonal skills.</li>
<li><span class="fa-li"><i class="fas fa-file-alt"></i></span>Hard with Smart work with Honesty and Loyalty.</li>
</ul>
</li>
</ul>
<h3>Working Experience</h3>
<h4>Shopperbeats Technology - Ecommerce Executive for Multiple Country's [Sep 2022 - Mar 2023]</h4>
<ul class="fa-ul">
<li><span class="fa-li"><i class="fas fa-user-tie"></i></span>I was responsible for Customer Service, Order Process, Planning, Organizing, Directing, And Improving all day-to-day business<br> Operations of the company. I was assigned to communicate with customers through emails & solve their concerns.</li>
<li><span class="fa-li"><i class="fas fa-user-tie"></i></span>Answer all customer queries related to Product Refund, Return, Order Status and Exchange.</li>
<li><span class="fa-li"><i class="fas fa-user-tie"></i></span>Constantly on the look to find out ways and means to simplify and improve work systems and processes to achieve better results</li>
</ul>
<h4>ELITE DÉCOR Pvt. Ltd. - Ecommerce Executive for Amazon [Feb 2022 - Sept 2022]<br>Brand Name: Story@Home</h4>
<ul class="fa-ul">
<li><span class="fa-li"><i class="fas fa-user-tie"></i></span>Reverting with “plan of action” for andons (Blocked listing) reported by Amazon.</li>
<li><span class="fa-li"><i class="fas fa-user-tie"></i></span>High to moderate level of Excel proficiency. (X-lookup, V-lookup, Pivot, If loop, etc.)</li>
<li><span class="fa-li"><i class="fas fa-user-tie"></i></span>Planning FBA Shipments as per current trends, taking appointments, managing unfulfillment.</li>
<li><span class="fa-li"><i class="fas fa-user-tie"></i></span>Talking with an amazon executive for getting things done.</li>
</ul>
<h4>EARTHENCART Retail LLP - Category Manager [Sep 2020 - Sep 2021]</h4>
<ul class="fa-ul">
<li><span class="fa-li"><i class="fas fa-user-tie"></i></span>Look for information about what consumers want and need.</li>
<li><span class="fa-li"><i class="fas fa-user-tie"></i></span>Work with customers & merchandisers and find new ways of expanding product categories.</li>
<li><span class="fa-li"><i class="fas fa-user-tie"></i></span>Build & maintain long-term relationships with vendors.</li>
<li><span class="fa-li"><i class="fas fa-user-tie"></i></span>Manage & track budget and stock for products.</li>
</ul>
<h4>KISANeSTORE Pvt Ltd. - Admin Manager [Oct 2015 - Sep 2020]</h4>
<ul class="fa-ul">
<li><span class="fa-li"><i class="fas fa-user-tie"></i></span>Check order daily, then perform different tasks.
<ul class="fa-ul">
<li><span class="fa-li"><i class="fas fa-file-alt"></i></span>Call & Verify Address from customers.</li>
<li><span class="fa-li"><i class="fas fa-file-alt"></i></span>Email Ordered product details to Vendor for dispatch.</li>
<li><span class="fa-li"><i class="fas fa-file-alt"></i></span>Follow-up dispatch update from vendor</li>
<li><span class="fa-li"><i class="fas fa-file-alt"></i></span>Track Parcel until it reaches the destination.</li>
<li><span class="fa-li"><i class="fas fa-file-alt"></i></span>If parcel fails to deliver on time, then raise complain & pass details to both entities.</li>
</ul>
</li>
<li><span class="fa-li"><i class="fas fa-user-tie"></i></span>Regular interaction with vendors for logistics & dispatch time improvement.</li>
<li><span class="fa-li"><i class="fas fa-user-tie"></i></span>Handling Customer Support Responsibilities; like Concern Solving on Call & Online Chat.</li>
<li><span class="fa-li"><i class="fas fa-user-tie"></i></span>Online Chat Support, providing guidance, product links & giving support to customers as per their need. </li>
<li><span class="fa-li"><i class="fas fa-user-tie"></i></span>Raise ticket & Solve with a satisfactory answer.</li>
</ul>
<h4>Tech Services (Lenovo Laptop Dealer) - Service Executive [July 2015 - Oct 2015]</h4>
<ul class="fa-ul">
<li><span class="fa-li"><i class="fas fa-user-tie"></i></span>Worked for 3 Months in IT Firm “Tech Services”. Making quotations using CRM.</li>
<li><span class="fa-li"><i class="fas fa-user-tie"></i></span>Then assigned as Sales Executive to sell PC, Laptop & Accessories of Lenovo to all walk-in customers.</li>
</ul>
<h3>Education:</h3>
<strong>IT Web Programming</strong> in NSCC Truro Campus (1<sup>st</sup> Year)<br>
<strong>B.C.A. (Bachelors' of Computer Application)</strong><br>
Obtained <strong>6.42</strong> with <strong>Distinction</strong> from Sardar Patel University, Gujarat, India
</main>
<footer>
<address>
Hiren Software<br>
27, Cottage Street,<br>
Truro<br>
782-774-9014<br>
cs.hriengajjar@gmail.com
</address>
<div class="socials">
<a href="https://www.facebook.com/cs.hirengajjar"><i class="fab fa-facebook fa-2x" style="color: #19b81c;"></i></a>
<a href="https://twitter.com/home"><i class="fab fa-twitter fa-2x" style="color: #1da1f2;"></i></a>
<a href="https://www.instagram.com/hiren_gajjar/"><i class="fab fa-instagram fa-2x" style="color: #da3e5c;"></i></a>
</div>
</footer>
</body>
</html>