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fechar_chamado_zabbix.pl
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fechar_chamado_zabbix.pl
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#!/usr/bin/perl -w
use strict;
use warnings;
# Use ../ as lib location
use File::Basename;
use FindBin qw($RealBin);
use lib dirname($RealBin);
use SOAP::Lite;
use Data::Dumper;
use Getopt::Long;
use XML::Simple;
my $TicketSearchID;
my $Operation = 0;
my $body = '';
my $triggerid = 0;
my $subject = '';
my $UserLogin = "otrs.isaac";
my $Password = "pass.isaac";
my $system = 'zabbix';
GetOptions (
"subject=s" => \$subject,
"body=s" => \$body,
"triggerid=s" => \$triggerid
);
# #---
# Variables to be defined.
$Operation = "TicketUpdate";
# This is the URL for the web service
# The format is
# <HTTP_TYPE>:://<OTRS_FQDN>/nph-genericinterface.pl/Webservice/<WEB_SERVICE_NAME>
# Or
# <HTTP_TYPE>:://<OTRS_FQDN>/nph-genericinterface.pl/WebserviceID/<WEB_SERVICE_ID>
my $URL = "http://10.20.19.47/otrs/nph-genericinterface.pl/Webservice/ZabbixOTRS";
# This name space should match the specified name space in the SOAP transport for the web service.
my $NameSpace = 'http://www.otrs.org/TicketConnector/';
# This is operation to execute, it could be TicketCreate, TicketUpdate, TicketGet, TicketSearch
# Or SessionCreate. and they must to be defined in the web service.
my $OperationSearch = 'TicketSearch';
# This variable is used to store all the parameters to be included on a request in XML format, each
# Operation has a determined set of mandatory and non mandatory parameters to work correctly, please
# Check OTRS Admin Manual in order to get the complete list.
my $XMLDataSearch = "
<UserLogin>$UserLogin</UserLogin>
<Password>$Password</Password>
<States>aberto</States>
<DynamicField_triggerid>
<Equals>$triggerid</Equals>
</DynamicField_triggerid>
";
print $XMLDataSearch."\n";
# Create a SOAP::Lite data structure from the provided XML data structure.
my $SOAPData = SOAP::Data
->type( 'xml' => $XMLDataSearch );
my $SOAPObject = SOAP::Lite
->uri($NameSpace)
->proxy($URL)
->$OperationSearch($SOAPData);
# Check for a fault in the soap code.
if ( $SOAPObject->fault ) {
print $SOAPObject->faultcode, " ", $SOAPObject->faultstring, "\n";
}
# Otherwise print the results.
else {
# Get the XML response part from the SOAP message.
my $XMLResponse = $SOAPObject->context()->transport()->proxy()->http_response()->content();
# Deserialize response (convert it into a perl structure).
my $Deserialized = eval {
SOAP::Deserializer->deserialize($XMLResponse);
};
print "debug \n";
# Remove all the headers and other not needed parts of the SOAP message.
my $Body = $Deserialized->body();
# Just output relevant data and no the operation name key (like TicketCreateResponse).
for my $ResponseKey ( keys %{$Body} ) {
my @TicketNumberId;
my $result = Dumper( $Body->{$ResponseKey} );
print $result;
my @TicketNumberIdParser = split(/\n/, $result);
my $aux = 0;
my $NumberTickeLimit = $#TicketNumberIdParser - 1;
foreach(@TicketNumberIdParser){
if ($_ =~ /TicketID/ and $#TicketNumberIdParser == '2')
{
@TicketNumberId = split(/\'/, $_);
# Update ticket
# Create a SOAP::Lite data structure from the provided XML data structure.
print "ticketNumber: $TicketNumberId[3]\n";
my $XMLDataUpdate = "
<UserLogin>$UserLogin</UserLogin>
<Password>$Password</Password>
<TicketID>$TicketNumberId[3]</TicketID>
<Ticket>
<State>resolvido</State>
</Ticket>
<Article>
<Subject>$subject</Subject>
<Body>$body</Body>
<TimeUnit>100</TimeUnit>
<ContentType>text/plain; charset=utf8</ContentType>
</Article>
";
# For debug
print $XMLDataUpdate;
my $SOAPDataUpdate = SOAP::Data
->type( 'xml' => $XMLDataUpdate );
my $SOAPObjectUpdate = SOAP::Lite
->uri($NameSpace)
->proxy($URL)
->$Operation($SOAPDataUpdate);
# Check for a fault in the soap code.
if ( $SOAPObjectUpdate->fault ) {
print $SOAPObjectUpdate->faultcode, " ", $SOAPObjectUpdate->faultstring, "\n";
}
# Otherwise print the results.
else {
# Get the XML response part from the SOAP message.
my $XMLResponseUpdate = $SOAPObjectUpdate->context()->transport()->proxy()->http_response()->content();
# Deserialize response (convert it into a perl structure).
my $DeserializedUpdate = eval {
SOAP::Deserializer->deserialize($XMLResponseUpdate);
};
# Remove all the headers and other not needed parts of the SOAP message.
my $Body = $DeserializedUpdate->body();
# Just output relevant data and no the operation name key (like TicketCreateResponse).
for my $ResponseKey ( keys %{$Body} ) {
print Dumper( $Body->{$ResponseKey} );
}
}
}
# Closing several calls at once...
if ($#TicketNumberIdParser > '2' and ($aux > 1 and $NumberTickeLimit > $aux))
{
if($TicketNumberIdParser[$aux] =~ m/(\d+)/) {
# Update Ticket
# Create a SOAP::Lite data structure from the provided XML data structure.
my $XMLDataUpdate = "
<UserLogin>$UserLogin</UserLogin>
<Password>$Password</Password>
<TicketID>$1</TicketID>
<Ticket>
<State>resolvido</State>
</Ticket>
<Article>
<Subject>$subject</Subject>
<Body>$body</Body>
<TimeUnit>100</TimeUnit>
<ContentType>text/plain; charset=utf8</ContentType>
</Article>
";
# For debug
#print $XMLDataUpdate;
my $SOAPDataUpdate = SOAP::Data
->type( 'xml' => $XMLDataUpdate );
my $SOAPObjectUpdate = SOAP::Lite
->uri($NameSpace)
->proxy($URL)
->$Operation($SOAPDataUpdate);
# Check for a fault in the soap code.
if ( $SOAPObjectUpdate->fault ) {
print $SOAPObjectUpdate->faultcode, " ", $SOAPObjectUpdate->faultstring, "\n";
}
# Otherwise print the results.
else {
# Get the XML response part from the SOAP message.
my $XMLResponseUpdate = $SOAPObjectUpdate->context()->transport()->proxy()->http_response()->content();
# Deserialize response (convert it into a perl structure).
my $DeserializedUpdate = eval {
SOAP::Deserializer->deserialize($XMLResponseUpdate);
};
# Remove all the headers and other not needed parts of the SOAP message.
my $Body = $DeserializedUpdate->body();
# Just output relevant data and no the operation name key (like TicketCreateResponse).
for my $ResponseKey ( keys %{$Body} ) {
print Dumper( $Body->{$ResponseKey} );
}
}
}
}
$aux = $aux + 1;
}
}
}