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Supplementary Specification for An Internet Media Store (AIMS)

Functionality

  • The system shall provide product managers with the capability to perform CRUD (Create, Read, Update, Delete) operations on product information.
  • It shall support administrators in managing user accounts, including creating, updating, and deleting user profiles.
  • Customers shall be able to browse products by category and search for specific items using keywords.
  • The system shall enable customers to add products to their shopping cart, view cart contents, and proceed to checkout.
  • AIMS shall support order management functionalities, including order processing, tracking, and cancellation.

Usability

  • The user interface shall be intuitive and responsive, ensuring ease of navigation for both administrators and customers.
  • Clear and concise error messages shall be displayed to guide users in case of invalid inputs or system errors.
  • The checkout process shall be streamlined to minimize the number of steps required for customers to complete their purchase.

Reliability

  • The system shall have a mean time between failure (MTBF) of at least 300 hours, ensuring continuous operation with minimal downtime.
  • Automated backups shall be performed regularly to prevent data loss in case of system failures or crashes.

Performance

  • The system shall maintain a maximum response time of 2 seconds under normal conditions and 5 seconds during peak hours, as referenced in the browsing and checkout use cases.
  • Search queries shall return results within milliseconds, ensuring a seamless user experience.
  • The checkout process shall be optimized to handle a high volume of transactions simultaneously, maintaining performance even during peak periods.

Supportability

  • The system shall include comprehensive documentation, including user manuals and troubleshooting guides, to assist users and administrators in utilizing and maintaining the system.
  • Logging and error tracking mechanisms shall be implemented to facilitate debugging and issue resolution by system administrators.
  • AIMS shall support integration with third-party support tools for enhanced incident management and customer support.