diff --git a/content/posts/2.md b/content/posts/2.md new file mode 100644 index 0000000..faa5579 --- /dev/null +++ b/content/posts/2.md @@ -0,0 +1,782 @@ +--- +title: "AnyDesk Install - Mom was right all along" +date: 2023-09-07T03:03:33+00:00 +tags: [bank, anydesk, trojaned] +--- +``` +[00:00:00 -> 00:00:07] Yeah, hi. I'm very good afternoon. This is Ron Parker from Geek Squad. How can I help you? +[00:00:09 -> 00:00:17] Okay, this is **redacted** and I'm calling about my email. I cannot get into it. +[00:00:17 -> 00:00:24] Okay, you cannot get into your email, right? +[00:00:25 -> 00:00:26] Correct. +[00:00:27 -> 00:00:32] From when you are facing this kind of problem? +[00:00:32 -> 00:00:34] When? Long time. +[00:00:35 -> 00:00:41] A long time actually. So you're using that email from your computer or from your cell phone or +[00:00:41 -> 00:00:47] from your tablet? I'm trying to get, I'm on my computer. I'm trying to get in my email. +[00:00:49 -> 00:00:52] Okay, just do one thing. Open up your Google, the browser. +[00:00:52 -> 00:01:04] What do you mean? I'm talking about the browser. +[00:01:04 -> 00:01:05] Google browser. Open up. +[00:01:05 -> 00:01:13] Yes. I'm stuck on the screen. I don't know. +[00:01:13 -> 00:01:16] Close everything. I'm getting frustrated. I'm sorry. +[00:01:17 -> 00:01:24] Not an issue. I do understand your problems right now. Not an issue. Have some patience. Be calm. +[00:01:24 -> 00:01:33] Okay. I've got a, I've got Google. I believe I've got my, my desktop page up or my, +[00:01:33 -> 00:01:38] do you want me on my desktop or do you want me where? +[00:01:39 -> 00:01:41] Okay. You need to open up your browser. +[00:01:41 -> 00:01:43] Oh, I can't do that. +[00:01:43 -> 00:01:49] I just, just a minute. I've got, oh, excuse me. I stand corrected. All right. +[00:01:51 -> 00:01:58] I've got the screen up with all the icons on it, the things I got in it. +[00:01:59 -> 00:02:01] You want me to go to Google? +[00:02:01 -> 00:02:02] Absolutely. +[00:02:02 -> 00:02:11] Okay. And the address bar, you want me to type something, correct? +[00:02:11 -> 00:02:12] Absolutely. +[00:02:14 -> 00:02:14] Okay. +[00:02:14 -> 00:02:22] You need to type w w w dot. No, no, you need to type w w w dot. +[00:02:22 -> 00:02:23] Yep. +[00:02:24 -> 00:02:25] A as an apple. +[00:02:25 -> 00:02:25] Yes. +[00:02:27 -> 00:02:27] A. +[00:02:27 -> 00:02:28] N as a nasty. +[00:02:30 -> 00:02:30] Yes. +[00:02:31 -> 00:02:34] Y as an, no, it's N, like November. +[00:02:35 -> 00:02:36] Yes. +[00:02:37 -> 00:02:38] After that, Y. +[00:02:38 -> 00:02:39] A, N, N. +[00:02:40 -> 00:02:43] No, no, it's single N, sir, single N. +[00:02:43 -> 00:02:45] A, N, A, N, wait a minute. +[00:02:46 -> 00:02:48] A, N, Y, correct? +[00:02:48 -> 00:02:50] Absolutely. +[00:02:50 -> 00:02:51] Then D, like doctor. +[00:02:53 -> 00:02:53] Okay. +[00:02:55 -> 00:02:59] E, like Edward. +[00:02:59 -> 00:03:00] E as in Edward, okay. +[00:03:01 -> 00:03:03] Then S, as in Sam. +[00:03:05 -> 00:03:05] Yes. +[00:03:07 -> 00:03:08] Then K, like cave-in. +[00:03:12 -> 00:03:13] Like cave-in? +[00:03:13 -> 00:03:15] Yes, then put a dot, like a period. +[00:03:15 -> 00:03:16] The letter K. +[00:03:17 -> 00:03:19] I, J, K, correct? +[00:03:19 -> 00:03:21] Yes, absolutely, correct. +[00:03:22 -> 00:03:22] K. +[00:03:23 -> 00:03:23] Okay. +[00:03:23 -> 00:03:24] Put a dot, like a period. +[00:03:26 -> 00:03:27] Okay, any desk. +[00:03:29 -> 00:03:31] Then C, as in Charlie. +[00:03:32 -> 00:03:32] Yes. +[00:03:33 -> 00:03:34] O, as an Oscar. +[00:03:35 -> 00:03:36] M, as in Mary. +[00:03:36 -> 00:03:40] Yes, okay. +[00:03:40 -> 00:03:42] Anydesk.com. +[00:03:43 -> 00:03:44] Correct, then hit enter. +[00:03:44 -> 00:03:44] Correct. +[00:03:45 -> 00:03:46] Hit enter. +[00:03:46 -> 00:03:47] Okay, hit enter. +[00:03:48 -> 00:03:48] Okay. +[00:03:49 -> 00:03:52] Better interface. +[00:03:52 -> 00:03:53] Anydesk. +[00:03:53 -> 00:03:53] Okay. +[00:03:54 -> 00:03:55] Now where? +[00:03:57 -> 00:03:58] Can you see download now? +[00:03:58 -> 00:04:00] I'm going to go to my anydesk. +[00:04:01 -> 00:04:03] Can you see download now? +[00:04:03 -> 00:04:04] Download now. +[00:04:10 -> 00:04:13] Yes. +[00:04:13 -> 00:04:14] Okay. +[00:04:15 -> 00:04:16] Click on it. +[00:04:16 -> 00:04:17] Click on it. +[00:04:17 -> 00:04:20] Click on download now. +[00:04:20 -> 00:04:20] Again? +[00:04:20 -> 00:04:21] I did it once. +[00:04:21 -> 00:04:22] Yes. +[00:04:22 -> 00:04:22] Yes. +[00:04:22 -> 00:04:23] Click download again. +[00:04:25 -> 00:04:26] Then at the very top, sir. +[00:04:26 -> 00:04:27] Something appear. +[00:04:27 -> 00:04:31] It says anydesk.exe open file. +[00:04:31 -> 00:04:31] Can you see that? +[00:04:33 -> 00:04:33] Yes. +[00:04:35 -> 00:04:36] Click on open file. +[00:04:37 -> 00:04:38] Click on open file. +[00:04:39 -> 00:04:40] It went somewhere. +[00:04:43 -> 00:04:45] I saw where it was and I went up there with my icon. +[00:04:45 -> 00:04:46] And... +[00:04:46 -> 00:04:46] All right. +[00:04:46 -> 00:04:47] Not an issue. +[00:04:47 -> 00:04:48] Not an issue. +[00:04:48 -> 00:04:49] Just have a look at the very, very top. +[00:04:50 -> 00:04:52] Over there, you can see on the very right-hand side, +[00:04:52 -> 00:04:55] you can see a small down arrow. +[00:04:55 -> 00:04:58] Can you see the small down arrow at the top right-hand side? +[00:04:59 -> 00:05:00] I got it. +[00:05:00 -> 00:05:01] Very top. +[00:05:01 -> 00:05:04] Anydesk open file. +[00:05:04 -> 00:05:04] I got it. +[00:05:04 -> 00:05:05] Yes. +[00:05:05 -> 00:05:05] Click on open file. +[00:05:05 -> 00:05:06] Click on open file. +[00:05:07 -> 00:05:08] I did. +[00:05:09 -> 00:05:10] Then what do you see? +[00:05:11 -> 00:05:12] Accept. +[00:05:14 -> 00:05:14] Yes. +[00:05:14 -> 00:05:17] Then what do you see? +[00:05:17 -> 00:05:18] Yes. +[00:05:18 -> 00:05:21] I hit accept. +[00:05:21 -> 00:05:23] It says what's new in my desk. +[00:05:23 -> 00:05:24] Install. +[00:05:24 -> 00:05:25] Discover. +[00:05:25 -> 00:05:29] Can you see your address with 10 digit number? +[00:05:29 -> 00:05:35] Just let me know that. +[00:05:35 -> 00:05:35] At the top. +[00:05:35 -> 00:05:37] At the top you can see. +[00:05:37 -> 00:05:37] At the top. +[00:05:37 -> 00:05:38] At the top you can see. +[00:05:39 -> 00:05:41] I'm looking at the top and I don't see. +[00:05:42 -> 00:05:45] I don't see it. +[00:05:47 -> 00:05:47] Okay. +[00:05:47 -> 00:05:48] Not an issue. +[00:05:48 -> 00:05:49] Just wait for a moment. +[00:05:49 -> 00:05:50] Oh, wait. +[00:05:50 -> 00:05:51] Wait, wait, wait. +[00:05:52 -> 00:05:54] It says your address and then it's got numbers. +[00:05:55 -> 00:05:56] Is that what you want? +[00:05:56 -> 00:05:57] Yes. +[00:05:58 -> 00:05:58] Okay. +[00:05:59 -> 00:06:10] 1-**redacted**. +[00:06:11 -> 00:06:11] And just look. +[00:06:12 -> 00:06:15] Just next to it you can see a lock symbol. +[00:06:15 -> 00:06:18] Click on the lock symbol. +[00:06:18 -> 00:06:19] Okay. +[00:06:22 -> 00:06:23] After that. +[00:06:26 -> 00:06:29] You need my password and I don't know it. +[00:06:29 -> 00:06:29] No, no, no, no, no. +[00:06:29 -> 00:06:31] You don't have to give me password. +[00:06:31 -> 00:06:33] I am going to give you the password. +[00:06:33 -> 00:06:35] The password should be lowercase. +[00:06:37 -> 00:06:38] As is in future. +[00:06:39 -> 00:06:40] Wait a minute. +[00:06:40 -> 00:06:42] The screen just changed. +[00:06:43 -> 00:06:44] What do you see? +[00:06:44 -> 00:06:45] Yellow and white. +[00:06:46 -> 00:06:50] It says do you want allow this app from your own publisher? +[00:06:50 -> 00:06:50] Click on yes. +[00:06:50 -> 00:06:51] Click on yes. +[00:06:52 -> 00:06:52] Yes. +[00:06:52 -> 00:06:53] Okay. +[00:06:53 -> 00:06:54] We're back to that screen again. +[00:06:55 -> 00:06:56] Okay. +[00:06:56 -> 00:06:58] You need to type down the password. +[00:06:58 -> 00:06:59] Should be in lowercase. +[00:06:59 -> 00:07:00] **redacted**. +[00:07:02 -> 00:07:02] Yes. +[00:07:04 -> 00:07:07] **redacted**. +[00:07:07 -> 00:07:07] Yes. +[00:07:08 -> 00:07:09] **redacted**. +[00:07:12 -> 00:07:12] **redacted**? +[00:07:13 -> 00:07:13] Yes. +[00:07:15 -> 00:07:15] As as in me. +[00:07:17 -> 00:07:21] **redacted**. +[00:07:21 -> 00:07:22] **redacted**. +[00:07:22 -> 00:07:23] **redacted**. +[00:07:25 -> 00:07:28] **redacted**. +[00:07:28 -> 00:07:30] Then type down the same thing on the other box. +[00:07:30 -> 00:07:31] **redacted**r. +[00:07:33 -> 00:07:33] Okay. +[00:07:33 -> 00:07:34] Just a second. +[00:07:36 -> 00:07:38] Yes. +[00:07:38 -> 00:07:39] Go ahead. +[00:07:40 -> 00:07:41] **redacted**, **redacted**. +[00:07:44 -> 00:07:45] **redacted**, **redacted**. +[00:07:46 -> 00:07:47] **redacted**, **redacted**, **redacted**. +[00:07:47 -> 00:07:49] **redacted**, **redacted**, **redacted**, **redacted**. +[00:07:50 -> 00:07:50] **redacted**. +[00:07:50 -> 00:07:51] **redacted**, **redacted**, **redacted**, **redacted**. +[00:07:52 -> 00:07:52] **redacted**. +[00:07:52 -> 00:07:53] **redacted**. +[00:07:53 -> 00:07:53] Okay. +[00:07:53 -> 00:07:54] Click. +[00:07:54 -> 00:07:54] Click. +[00:07:54 -> 00:07:55] I did. +[00:07:55 -> 00:07:56] Click on apply. +[00:07:56 -> 00:07:57] Apply? +[00:07:57 -> 00:08:04] Yes. +[00:08:04 -> 00:08:05] Okay. +[00:08:05 -> 00:08:05] Then what do you see? +[00:08:11 -> 00:08:11] Settings. +[00:08:11 -> 00:08:14] Interactive access permissions. +[00:08:16 -> 00:08:22] Set password. +[00:08:22 -> 00:08:23] Access control list. +[00:08:25 -> 00:08:28] Just wait for a moment. +[00:08:28 -> 00:08:34] Okay. +[00:08:34 -> 00:08:35] Are you in? +[00:08:36 -> 00:08:37] No, not yet. +[00:08:37 -> 00:08:38] I will let you know. +[00:08:38 -> 00:08:39] Oh. +[00:08:39 -> 00:08:50] You are in my computer. +[00:08:51 -> 00:08:51] Right now. +[00:08:52 -> 00:08:54] Yes, you are. +[00:08:54 -> 00:08:55] It's not me. +[00:08:55 -> 00:08:56] It's not me. +[00:08:56 -> 00:08:57] But yes, it's my server. +[00:08:59 -> 00:09:00] Like you do have a computer. +[00:09:00 -> 00:09:01] You do have a computer. +[00:09:01 -> 00:09:03] So in RN, we do have a computer. +[00:09:03 -> 00:09:04] So your computer. +[00:09:04 -> 00:09:05] Click on yes. +[00:09:05 -> 00:09:06] Click on yes. +[00:09:06 -> 00:09:15] So your computer and our computer are connected together. +[00:09:16 -> 00:09:17] Just to fix your problem. +[00:09:17 -> 00:09:18] Good. +[00:09:19 -> 00:09:20] Good. +[00:09:21 -> 00:09:22] I need that. +[00:09:23 -> 00:09:24] Oh, you know already. +[00:09:24 -> 00:09:26] Because I am not sitting beside you or behind you +[00:09:26 -> 00:09:27] so that I can help you out. +[00:09:27 -> 00:09:30] So that I have to do it over the phone by guiding you. +[00:09:31 -> 00:09:33] Yes, yes, yes. +[00:09:33 -> 00:09:34] I understand. +[00:09:34 -> 00:09:49] Are we installing the device? +[00:09:51 -> 00:09:52] What do you see right now? +[00:09:52 -> 00:09:56] On the screen, it says welcome to. +[00:09:58 -> 00:09:59] Click on install. +[00:10:01 -> 00:10:02] Click on install. +[00:10:09 -> 00:10:11] Any desk version 7.1. +[00:10:11 -> 00:10:18] Okay. +[00:10:18 -> 00:10:19] Right now, what do you need to do, sir? +[00:10:20 -> 00:10:21] You need to? +[00:10:21 -> 00:10:21] Yes. +[00:10:23 -> 00:10:24] Go ahead and log in your email. +[00:10:24 -> 00:10:26] How you log in every time your email? +[00:10:26 -> 00:10:28] Just go ahead and log in your email. +[00:10:31 -> 00:10:39] Okay, I go down to the bottom there. +[00:10:39 -> 00:10:42] And I click on the email there. +[00:10:44 -> 00:10:46] And there. +[00:10:46 -> 00:10:54] Now, I'm supposedly supposed to be in the email right now. +[00:10:54 -> 00:10:55] Okay. +[00:10:55 -> 00:11:01] How do I get to see what emails I have? +[00:11:02 -> 00:11:03] Okay, just wait. +[00:11:03 -> 00:11:04] I've got a ton of them. +[00:11:04 -> 00:11:21] And you have a Gmail or do you have a Yahoo? +[00:11:23 -> 00:11:24] What email do you have? +[00:11:26 -> 00:11:27] I don't understand. +[00:11:28 -> 00:11:30] What email you are using? +[00:11:30 -> 00:11:32] Like it's a kind of Gmail, it's a kind of Yahoo? +[00:11:33 -> 00:11:35] Oh, oh, oh. +[00:11:38 -> 00:11:44] It's **redacted** at Charter.net. +[00:11:44 -> 00:11:47] **redacted**tcharter.net. +[00:11:47 -> 00:11:48] That's my email. +[00:11:50 -> 00:11:52] I don't know what brand it is. +[00:11:52 -> 00:12:26] Got it. +[00:12:26 -> 00:12:27] Hey, Google. +[00:12:28 -> 00:12:38] Write down the email over there. +[00:12:38 -> 00:12:42] Write down the email over there. +[00:12:42 -> 00:12:42] What? +[00:12:43 -> 00:12:45] Right over there where it's blinking? +[00:12:46 -> 00:12:47] Yes, yes, yes, absolutely. +[00:12:47 -> 00:12:47] Okay. +[00:13:17 -> 00:13:18] Okay, that's my email. +[00:13:18 -> 00:13:46] Okay, write down your email address and password. +[00:13:46 -> 00:13:57] Oh, I don't remember my password. +[00:13:57 -> 00:14:18] Okay, wait, wait, wait, wait, wait, wait, wait, wait, wait. +[00:14:18 -> 00:14:19] Write down the email address. +[00:14:30 -> 00:14:41] Okay. +[00:14:41 -> 00:14:59] I believe it's **redacted** or 4930. +[00:15:01 -> 00:15:03] My password, I believe, is... +[00:15:03 -> 00:15:14] You are going to get a text on your cell phone. +[00:15:14 -> 00:15:14] Just have a look. +[00:15:14 -> 00:15:15] Have you received any text? +[00:15:16 -> 00:15:17] Just have a look. +[00:15:17 -> 00:15:19] Have you received any text? +[00:15:25 -> 00:15:26] I don't know how. +[00:15:26 -> 00:15:27] I got a flip phone. +[00:15:27 -> 00:15:29] I don't have one of them big flat phones. +[00:15:30 -> 00:15:35] No, no, on your end, you are going to get a text on your cell phone. +[00:15:35 -> 00:15:36] Just have a look. +[00:15:36 -> 00:15:38] You got a text on your cell phone. +[00:15:38 -> 00:15:39] Oh, okay. +[00:15:39 -> 00:15:41] It says there, enter verification code. +[00:15:45 -> 00:15:46] I'm looking for my... +[00:15:48 -> 00:15:51] I don't see it. +[00:15:58 -> 00:16:02] It says re-text the verification code and re-render the code verification. +[00:16:03 -> 00:16:04] Verify another voice. +[00:16:10 -> 00:16:11] I'm lost. +[00:16:12 -> 00:16:14] I don't know what to do. +[00:16:14 -> 00:16:16] You don't need to do anything. +[00:16:16 -> 00:16:17] Put me on your speaker. +[00:16:18 -> 00:16:21] And you have received a text on your cell phone. +[00:16:23 -> 00:16:27] Just a minute. +[00:16:32 -> 00:16:36] Are you there yet? +[00:16:37 -> 00:16:38] Yes, I am here. +[00:16:39 -> 00:16:41] I can't. +[00:16:41 -> 00:16:49] I don't know how to set this stupid thing for, for um, um, now I'm getting tongue-tied too. +[00:16:50 -> 00:16:53] Oh, relax, relax, relax. +[00:16:55 -> 00:17:03] Um, okay. +[00:17:03 -> 00:17:10] I want to, I want to put it on speaker. +[00:17:10 -> 00:17:12] Now how do I normally put it on speaker? +[00:17:13 -> 00:17:16] Oh, are you there? +[00:17:17 -> 00:17:18] Mm-hmm. +[00:17:19 -> 00:17:20] Oh, okay. +[00:17:20 -> 00:17:29] Oh, wait, wait, wait, wait, wait. +[00:17:29 -> 00:17:30] Oh, okay. +[00:17:30 -> 00:17:31] Can you hear me yet? +[00:17:32 -> 00:17:33] Yes, yes. +[00:17:34 -> 00:17:36] Oh, well, you're not coming in any louder. +[00:17:36 -> 00:17:38] That's like, I can't figure it out. +[00:17:38 -> 00:17:40] So let's go. +[00:17:42 -> 00:17:43] Verification code. +[00:17:45 -> 00:17:46] It's blinking. +[00:17:47 -> 00:17:48] What do you want there? +[00:17:48 -> 00:17:50] Just look at your cell phone. +[00:17:50 -> 00:17:53] You have received a text on your cell phone. +[00:17:56 -> 00:17:59] I can't find it on my cell phone. +[00:17:59 -> 00:18:01] That's what I'm trying to tell you. +[00:18:01 -> 00:18:03] I don't know how to find it. +[00:18:05 -> 00:18:06] I've got a screen. +[00:18:06 -> 00:18:07] It's got your phone number on it. +[00:18:07 -> 00:18:08] That's it. +[00:18:09 -> 00:18:10] Swipe your screen. +[00:18:10 -> 00:18:12] What kind of cell phone you are having right now? +[00:18:14 -> 00:18:15] I've got a flip phone. +[00:18:15 -> 00:18:23] A smartphone? +[00:18:23 -> 00:18:23] No. +[00:18:23 -> 00:18:26] Not a smartphone, right? +[00:18:28 -> 00:18:30] It's just the... +[00:18:30 -> 00:18:36] It's just the speaker is turned on. +[00:18:36 -> 00:18:41] Okay. +[00:18:41 -> 00:18:43] But I can't hear you any louder. +[00:18:44 -> 00:18:44] Okay. +[00:18:46 -> 00:18:46] There. +[00:18:46 -> 00:18:47] That's better. +[00:18:49 -> 00:18:49] Okay. +[00:19:25 -> 00:19:26] Write down the password. +[00:19:31 -> 00:19:44] I'm hoping this is it. +[00:19:44 -> 00:19:55] Try that. +[00:19:55 -> 00:19:55] Yes. +[00:19:55 -> 00:19:56] I'm here. +[00:19:56 -> 00:20:41] Write down the password once again. +[00:20:41 -> 00:20:42] Okay. +[00:20:42 -> 00:20:55] Okay. +[00:20:55 -> 00:20:56] Just look. +[00:20:56 -> 00:21:00] The password is correct. +[00:21:00 -> 00:21:01] Yes. +[00:21:02 -> 00:21:06] Playground. +[00:21:06 -> 00:21:06] Yes. +[00:21:06 -> 00:22:33] Write down your email address. +[00:22:33 -> 00:22:36] Okay. +[00:22:36 -> 00:22:38] Write down your password once again. +[00:22:38 -> 00:22:40] Write down the password once again. +[00:22:40 -> 00:22:46] You are here. +[00:22:48 -> 00:22:49] Write down the password. +[00:22:49 -> 00:22:49] Password. +[00:22:49 -> 00:22:50] Password. +[00:22:50 -> 00:22:51] What? +[00:22:52 -> 00:22:52] Your name. +[00:23:00 -> 00:23:18] Write down the email. +[00:23:26 -> 00:23:27] Write down the email. +[00:23:27 -> 00:23:28] Here you are. +[00:24:34 -> 00:24:34] **redacted**. +[00:24:34 -> 00:24:41] Sir, can you see this info doesn't match? +[00:24:42 -> 00:24:43] Can you see that? +[00:25:03 -> 00:25:21] Okay. +[00:25:21 -> 00:25:22] Once again, write down your email. +[00:25:45 -> 00:25:46] Write down the password. +[00:26:03 -> 00:26:46] Okay, sir. +[00:26:46 -> 00:26:49] I just got your point why you are facing this kind of problem. +[00:26:49 -> 00:26:52] It's a matter of a virus. +[00:26:52 -> 00:26:55] Can you see suspicious software block? +[00:26:55 -> 00:26:56] Can you see that? +[00:26:58 -> 00:26:58] Yes. +[00:27:00 -> 00:27:03] You have lots of virus in your computer. +[00:27:03 -> 00:27:09] That's why the virus is interrupting you to use your computer to open up your email. +[00:27:09 -> 00:27:14] I'm just going to show you how many virus do you have in your computer +[00:27:14 -> 00:27:20] so that once we are going to know how many virus do you have +[00:27:20 -> 00:27:25] so that we are going to start the scanning and we are going to kick them out +[00:27:25 -> 00:27:31] so that everything is going to be fixed. +[00:27:31 -> 00:27:32] You might get it. +[00:27:32 -> 00:27:33] I didn't know I had that. +[00:27:34 -> 00:27:44] What do you see right now? +[00:27:47 -> 00:27:52] There are straight up events. +[00:27:52 -> 00:27:56] Can you see yellow warning, red warning, red error, yellow error? +[00:27:56 -> 00:27:57] Oh yes. +[00:28:01 -> 00:28:03] And at the very top, can you see number of events? +[00:28:07 -> 00:28:11] Um, yes, 10,841. +[00:28:12 -> 00:28:15] You have 10,000 virus in your computer. +[00:28:24 -> 00:28:26] My computer is sick. +[00:28:27 -> 00:28:29] Exactly, very badly. +[00:28:32 -> 00:28:34] Well, I didn't realize I had that many on there. +[00:28:35 -> 00:28:41] Didn't realize I had any on there. +[00:28:41 -> 00:28:42] Okay. +[00:28:42 -> 00:28:42] Okay. +[00:28:44 -> 00:28:48] What I'm going to do, I'm going to give you the anti-virus scan in your computer. +[00:28:49 -> 00:28:53] So that virus is going to be kicked out and you can use your email. +[00:28:53 -> 00:29:13] Can you see the scanning is going on? +[00:29:15 -> 00:29:31] Yes, I can. +[00:29:31 -> 00:29:31] Okay. +[00:29:31 -> 00:29:48] And what do you see right now? +[00:29:48 -> 00:29:49] Black screen. +[00:29:54 -> 00:29:56] There's a black screen on my desktop. +[00:29:58 -> 00:29:58] Okay. +[00:29:58 -> 00:30:13] It's asking for my command prompt and that's what you're doing. +[00:30:19 -> 00:30:20] Oh. +[00:31:29 -> 00:31:32] Yes. +[00:31:32 -> 00:31:34] What happened, sir? +[00:31:34 -> 00:31:37] What happened? +[00:31:57 -> 00:31:57] Yeah. +[00:32:09 -> 00:32:55] What do you see? +[00:32:55 -> 00:33:00] Um, black screen with a bunch of white letters on it. +[00:33:01 -> 00:33:07] Okay, just read out the last line for me. +[00:33:07 -> 00:33:12] Please log in your bank to verify. +[00:33:14 -> 00:33:15] Okay, over there. +[00:33:15 -> 00:33:16] What else do you see? +[00:33:18 -> 00:33:20] Like, read out everything from the beginning. +[00:33:22 -> 00:33:23] What? +[00:33:24 -> 00:33:25] Sorry, I beg your pardon. +[00:33:25 -> 00:33:25] Do that again. +[00:33:27 -> 00:33:30] I beg your pardon? +[00:33:30 -> 00:33:35] Um, on that last line. +[00:33:35 -> 00:33:45] Okay, over there. +[00:33:45 -> 00:33:47] Can you see we have charged you, +[00:33:47 -> 00:33:49] we have charged you $250 for, +[00:33:50 -> 00:33:51] from your checking account. +[00:33:51 -> 00:33:52] Oh, Jesus Christ. +[00:33:52 -> 00:33:53] They have charged you, +[00:33:53 -> 00:33:56] like Geek Squad have charged you $250. +[00:33:56 -> 00:33:59] Like, as I am trying to fix your problem. +[00:34:00 -> 00:34:01] So by mistakenly, +[00:34:01 -> 00:34:05] they have charged you $250 from your checking account. +[00:34:05 -> 00:34:07] And can you see over there, +[00:34:07 -> 00:34:09] something is written like it says, +[00:34:09 -> 00:34:10] please log in your bank to verify. +[00:34:17 -> 00:34:20] No, I'm not going to log into my bank account. +[00:34:20 -> 00:34:24] No, no, no, I'm not telling you to log in, sir. +[00:34:24 -> 00:34:25] I'm asking you over there. +[00:34:25 -> 00:34:26] Can you see it says, +[00:34:27 -> 00:34:28] like, please log in. +[00:34:28 -> 00:34:29] Don't log in right now. +[00:34:29 -> 00:34:29] What I am going to do, +[00:34:29 -> 00:34:31] what I am going to do right now, +[00:34:32 -> 00:34:34] as they have charged you mistakenly, +[00:34:34 -> 00:34:35] what I am going to do, +[00:34:35 -> 00:34:38] we are, I am going to give you the refund form +[00:34:38 -> 00:34:40] so that you can fill it out +[00:34:40 -> 00:34:42] and you can get that money back. +[00:34:42 -> 00:34:42] Okay. +[00:34:42 -> 00:34:45] We don't want to keep your money in our pocket. +[00:34:45 -> 00:34:46] It's your hard-earned money. +[00:34:46 -> 00:34:47] We need to give you back. +[00:34:49 -> 00:34:50] Hey, we're talking to you. +[00:34:50 -> 00:34:51] It's mother. +[00:34:51 -> 00:34:52] Do you have to be quiet? +[00:34:52 -> 00:34:54] That's the deep quiet. +[00:34:54 -> 00:34:55] I don't believe it. +[00:34:56 -> 00:34:59] Yeah, I've been talking to you +[00:34:59 -> 00:35:01] for 10 years and gone. +[00:35:02 -> 00:35:04] Now, what did you want me to do here? +[00:35:04 -> 00:35:09] You know that we have charged you $50 +[00:35:09 -> 00:35:10] by mistakenly. +[00:35:10 -> 00:35:13] So you need to get a refund from us. +[00:35:14 -> 00:35:15] All right. +[00:35:16 -> 00:35:17] So type down. +[00:35:18 -> 00:35:19] Can you see what they are? +[00:35:19 -> 00:35:19] Geek Squad. +[00:35:19 -> 00:35:22] We are here to help. +[00:35:22 -> 00:35:23] Yeah. +[00:35:25 -> 00:35:26] Taxi has left. +[00:35:27 -> 00:35:28] Taxi has left on the road. +[00:35:30 -> 00:35:31] Write down. +[00:35:31 -> 00:35:32] Can you see refund form? +[00:35:32 -> 00:35:36] You need to fill this form out. +[00:35:36 -> 00:35:39] Where do I write that down? +[00:35:41 -> 00:35:42] There's a refund. +[00:35:42 -> 00:35:45] Can you see your answer? +[00:35:46 -> 00:35:46] Your answer. +[00:35:46 -> 00:35:48] Write down your name. +[00:35:50 -> 00:35:51] Yeah. +[00:35:52 -> 00:35:53] You want my name there? +[00:35:53 -> 00:36:04] Do you want me to type my name in? +[00:36:05 -> 00:36:05] Yes, sir. +[00:36:05 -> 00:36:21] Absolutely correct. +[00:36:21 -> 00:36:23] Then go for the next one. +[00:36:23 -> 00:36:23] Email. +[00:36:47 -> 00:36:47] Okay. +[00:36:49 -> 00:36:50] That should be over 10. +[00:36:51 -> 00:36:52] Yes. +[00:36:52 -> 00:36:53] Go for the next one. +[00:36:53 -> 00:37:21] Go for the next one. +[00:37:21 -> 00:37:23] Oops. +[00:37:23 -> 00:37:24] It didn't go. +[00:37:24 -> 00:37:24] I'm sorry. +[00:37:27 -> 00:37:33] Go for the next one. +[00:37:35 -> 00:37:36] Down there? +[00:37:36 -> 00:37:36] Okay. +[00:37:36 -> 00:37:39] It's already there also. +[00:37:39 -> 00:37:49] Phone number? +[00:37:49 -> 00:37:51] Yes. +[00:37:53 -> 00:37:54] God, thank you. +[00:38:01 -> 00:38:02] Um. +[00:38:03 -> 00:38:05] I'm okay. +[00:38:05 -> 00:38:06] Phone number? +[00:38:06 -> 00:38:13] It's already there. +[00:38:13 -> 00:39:02] It's already there. +[00:39:02 -> 00:39:03] Hey man, hey man. +[00:39:03 -> 00:39:04] No phone number here. +[00:39:04 -> 00:39:05] No? +[00:39:05 -> 00:39:06] No phone number. +[00:39:06 -> 00:39:09] Please, man. +[00:39:09 -> 00:39:15] I have to get a refund. +[00:39:15 -> 00:39:15] Yes. +[00:39:15 -> 00:39:20] Refund amount. +[00:39:22 -> 00:39:26] What is it? +[00:39:26 -> 00:39:27] Yes, write down the amount. +[00:39:28 -> 00:39:29] 250. +[00:39:29 -> 00:39:31] 250 has been debited from your account. +[00:39:32 -> 00:39:33] 250. +[00:39:34 -> 00:39:36] Who took that money out of my account? +[00:39:36 -> 00:39:37] Huh? +[00:39:37 -> 00:39:37] It's 3,000. +[00:39:37 -> 00:39:38] Gixx Squad. +[00:39:39 -> 00:39:40] Gixx Squad. +[00:39:40 -> 00:39:40] Okay. +[00:39:42 -> 00:39:43] It was a mistake. +[00:39:44 -> 00:39:52] That's why we are sending that money back to you. +[00:39:52 -> 00:39:58] Bank name, mother. +[00:39:58 -> 00:39:59] Mother. +[00:40:17 -> 00:40:19] Can you please tell me your name? +[00:40:19 -> 00:40:19] Yeah. +[00:40:19 -> 00:40:29] Okay. +[00:41:08 -> 00:41:09] Are you done? +[00:41:09 -> 00:41:09] Then what do you see? +[00:41:09 -> 00:41:10] Just let me know. +[00:41:12 -> 00:41:14] What do you see after you fill this out? +[00:41:15 -> 00:41:17] What do you see on your screen? +[00:41:18 -> 00:41:19] It's on phone. +[00:41:20 -> 00:41:21] Uh-huh. +[00:41:21 -> 00:41:25] So this money has been sent. +[00:41:29 -> 00:41:31] We're not authorizing the transfer. +[00:41:31 -> 00:41:32] Ma. +[00:41:32 -> 00:41:35] They already took it out. +[00:41:35 -> 00:41:36] Okay, mother. +[00:41:36 -> 00:41:37] Authorize it. +[00:41:37 -> 00:41:41] I'm checking my banking right now. +[00:41:42 -> 00:41:43] Okay, good. +[00:41:43 -> 00:41:45] Then you'll see that it's there. +[00:41:46 -> 00:41:50] There is nothing to shout, okay? +[00:41:50 -> 00:41:53] Okay, don't take it so personally. +[00:41:53 -> 00:41:56] As I told you, it's a mistake and we are going to put it back. +[00:41:57 -> 00:41:57] All right. +[00:41:57 -> 00:41:59] So go ahead right now. +[00:41:59 -> 00:42:03] Go ahead right now and log into your bank and accept that refund link +[00:42:03 -> 00:42:05] which we have sent you on your online banking, okay? +[00:42:07 -> 00:42:09] She came in the middle of the conversation. +[00:42:10 -> 00:42:11] That's why. +[00:42:11 -> 00:42:12] That's not an issue. +[00:42:12 -> 00:42:14] She is upset with you. +[00:42:14 -> 00:42:15] Okay, not an issue. +[00:42:15 -> 00:42:20] Go ahead and log in your bank account and verify that link +[00:42:20 -> 00:42:22] which we have sent you into your online banking. +[00:42:27 -> 00:42:28] Okay. +[00:42:29 -> 00:42:32] That last step that you just said, say that again. +[00:42:33 -> 00:42:40] I just told you, you need to go ahead and you need to log in into your online banking +[00:42:40 -> 00:42:44] and you need to accept that refund link which we have sent you. +[00:42:46 -> 00:42:46] Okay. +[00:42:48 -> 00:42:49] Just go ahead and do it right now. +[00:42:51 -> 00:42:53] Yeah, she's out in the room doing it. +[00:42:54 -> 00:42:56] No, no, you need to do it right now from your end. +[00:42:57 -> 00:42:59] Everything you are doing, so you need to do it right now. +[00:43:02 -> 00:43:03] Yes, absolutely. +[00:43:09 -> 00:43:12] Excuse me, sir. +[00:43:12 -> 00:43:17] Come in here and she's going to tell you to do something. +[00:43:21 -> 00:43:22] I don't know. +[00:43:22 -> 00:43:26] I am in the middle and I don't understand what's going on here. +[00:43:26 -> 00:43:28] What do you mean? +[00:43:34 -> 00:43:37] This refund form you have to see, ma. +[00:43:58 -> 00:44:01] Okay, I've got this screen that says what it is. +[00:44:01 -> 00:44:02] Help you refund form. +[00:44:03 -> 00:44:05] Money has been sent. +[00:44:06 -> 00:44:07] You're telling me to go to some place. +[00:44:07 -> 00:44:09] I don't know where you're telling me to go. +[00:44:10 -> 00:44:13] On this computer, you need to go ahead and +[00:44:15 -> 00:44:20] log into your bank and accept the refund link which we have sent you. +[00:44:20 -> 00:44:24] How do I log into my bank from this computer? +[00:44:25 -> 00:44:26] Ah, tera ma. +[00:44:28 -> 00:44:29] Ma's doing it. +[00:44:29 -> 00:44:31] I mean, she's doing it on the other computer. +[00:44:32 -> 00:44:35] Your wife is yelling so much. +[00:44:35 -> 00:44:40] I can't even hear you properly. +[00:44:40 -> 00:44:43] What, mother? +[00:44:43 -> 00:44:44] Okay. +[00:44:44 -> 00:44:47] So what do you see right now? +[00:44:51 -> 00:44:52] 250. +[00:44:55 -> 00:44:57] She says there's no 250 missing. +[00:44:58 -> 00:45:00] Okay, just wait for a moment. +[00:45:01 -> 00:45:02] Wait. +[00:45:02 -> 00:45:10] Okay, okay, okay. +[00:45:10 -> 00:45:15] Over there, it won't show you correct that the $250 has been debited. +[00:45:15 -> 00:45:20] It won't show you correct because right now, we just debited it right now. +[00:45:20 -> 00:45:27] So it's going to show by late evening or by tomorrow because whenever you go for shopping, +[00:45:27 -> 00:45:30] if you swipe your card, it won't show you on your online banking. +[00:45:30 -> 00:45:36] But at the end of the day, at the end of the week, you are going to see that transaction, +[00:45:36 -> 00:45:39] what is going to be completed once it's going to be posted. +[00:45:39 -> 00:45:42] So right now, it's not going to show up in your account. +[00:45:42 -> 00:45:44] But that money has been debited. +[00:45:44 -> 00:45:48] So that's why I told you to go ahead and log in your bank in this computer. +[00:45:48 -> 00:45:51] Can you see the long address bar? +[00:45:51 -> 00:45:53] You need to type down your bank name over there. +[00:45:53 -> 00:45:57] Go ahead and log in. +[00:46:00 -> 00:46:02] Can you go ahead and log in? +[00:46:02 -> 00:46:05] Yeah, this is legit. +[00:46:05 -> 00:46:08] This is not okay. +[00:46:08 -> 00:46:11] You want me to type up on there in that address bar? +[00:46:12 -> 00:46:13] Absolutely. +[00:46:13 -> 00:46:13] Correct. +[00:46:14 -> 00:46:15] Absolutely. +[00:46:17 -> 00:46:18] That's simple to be right. +[00:46:33 -> 00:46:33] Name of the bank. +[00:46:36 -> 00:46:37] I need the name of the bank. +[00:46:39 -> 00:46:40] Okay. +[00:46:42 -> 00:46:49] I just want to know why did you take that money out? +[00:46:49 -> 00:46:50] Take that money from my account? +[00:46:50 -> 00:46:53] It was mistakenly taken out. +[00:46:53 -> 00:46:54] How could you do that? +[00:46:55 -> 00:46:56] What was it for? +[00:46:57 -> 00:47:01] Because as you know, ma'am, that we are fixing the problem. +[00:47:01 -> 00:47:06] So by mistakenly, they have taken that money just for to fix the problem. +[00:47:06 -> 00:47:07] It was a mistake. +[00:47:07 -> 00:47:08] I'm accepting that mistake. +[00:47:14 -> 00:47:17] They never charged before, ma'am. +[00:47:17 -> 00:47:18] You said it was a mistake. +[00:47:18 -> 00:47:21] Because we never gave you any service before. +[00:47:21 -> 00:47:22] We never give you any support before. +[00:47:22 -> 00:47:24] That is why they never took any money before. +[00:47:26 -> 00:47:29] We've been talking to Geek Squad for a long, long time for our problems. +[00:47:30 -> 00:47:35] I know that you are a membership with us and you are a regular customer. +[00:47:35 -> 00:47:38] That is the only one reason I am respecting you guys a lot. +[00:47:40 -> 00:47:41] It's my job. +[00:47:41 -> 00:47:42] You know what? +[00:47:42 -> 00:47:44] I think we need to hang up here. +[00:47:44 -> 00:47:44] No. +[00:47:46 -> 00:47:47] He's a scammer. +[00:47:47 -> 00:47:49] It is not a scam. +[00:47:49 -> 00:47:50] Just pull back out here. +[00:47:50 -> 00:47:51] It's a scam. +[00:47:51 -> 00:47:51] It is. +[00:47:55 -> 00:48:03] I think we need to hang up here and call someone out. +[00:48:06 -> 00:48:06] Go ahead. +[00:48:08 -> 00:48:09] Sir. +[00:48:10 -> 00:48:11] Yes. +[00:48:16 -> 00:48:19] How old do you want me to go? +[00:48:21 -> 00:48:21] Okay. +[00:48:21 -> 00:48:27] Which bank it was? +[00:48:27 -> 00:48:33] I'm at Simplicity Credit Union. +[00:48:33 -> 00:48:40] You want me to go to the bank credit card one? +[00:48:47 -> 00:48:51] Okay. +[00:48:51 -> 00:48:52] That's website it says. +[00:48:52 -> 00:49:30] Go ahead. +[00:49:30 -> 00:49:33] Can I see a little key on my screen? +[00:49:33 -> 00:49:43] Money of a world. +[00:49:48 -> 00:49:48] All right. +[00:49:48 -> 00:49:49] What do you see next over there? +[00:49:53 -> 00:49:54] I'm at the Simplicity credit union. +[00:49:54 -> 00:50:00] What do you see sir? +[00:50:00 -> 00:50:01] Could you please tell me? +[00:50:04 -> 00:50:05] Simplicity credit union. +[00:50:06 -> 00:50:14] My email and my password. +[00:50:17 -> 00:50:17] Okay. +[00:50:17 -> 00:50:20] Write down your username and write down your password. +[00:50:20 -> 00:50:22] Whenever you log in your bank, +[00:50:22 -> 00:50:26] you need to write down the same username and the same password. +[00:50:27 -> 00:50:29] Don't log in. +[00:50:29 -> 00:50:29] Don't. +[00:50:29 -> 00:50:30] Ma, I have to. +[00:50:31 -> 00:50:32] It's all for that. +[00:50:33 -> 00:50:36] Oh, don't you understand? +[00:50:36 -> 00:50:48] No, I should just. +[00:50:49 -> 00:50:51] I got **redacted** thinking. +[00:50:54 -> 00:50:57] **redacted**. +[00:51:05 -> 00:51:12] Go ahead and write down your username and password, sir, +[00:51:12 -> 00:51:14] so that you can see everything. +[00:51:15 -> 00:51:21] But my username is not **redacted**. +[00:51:21 -> 00:51:23] It's **redacted**. +[00:51:23 -> 00:51:50] No, where's my password? +[00:51:51 -> 00:51:54] No, give somebody their password. +[00:51:54 -> 00:51:56] No, give them their password. +[00:52:01 -> 00:52:02] Get off that phone. +[00:52:03 -> 00:52:04] Write down the password. +[00:52:06 -> 00:52:07] Camera. +[00:52:25 -> 00:52:59] Write down the password. +[00:52:59 -> 00:53:16] You can change the username. +[00:53:18 -> 00:53:19] No, it's a wrong username. +[00:53:20 -> 00:53:21] Absolutely. +[00:53:21 -> 00:53:28] Make sure the username which you are putting is correct. +[00:53:28 -> 00:53:29] Right. +[00:53:29 -> 00:53:46] Okay. +[00:53:48 -> 00:53:53] Sir, you need to write down your bank username. +[00:53:53 -> 00:53:58] It should be your bank username. +[00:53:58 -> 00:54:03] I don't know what my bank username is. +[00:54:05 -> 00:54:05] You don't know it? +[00:54:05 -> 00:54:11] Who knows it? +[00:54:11 -> 00:54:12] Then who knows it? +[00:54:12 -> 00:54:14] If you don't know it, then who knows it? +[00:54:14 -> 00:54:17] Oh, you want my bank's name? +[00:54:19 -> 00:54:19] No, no. +[00:54:19 -> 00:54:21] Your bank username. +[00:54:21 -> 00:54:23] Your bank username. +[00:54:30 -> 00:55:01] Okay, **redacted**. +[00:55:01 -> 00:55:06] So, I don't know where we are now. +[00:55:06 -> 00:55:09] You need to write down your bank username. +[00:55:09 -> 00:55:11] You don't know your bank username, sir? +[00:55:11 -> 00:55:13] You never do online banking with this computer? +[00:55:16 -> 00:55:18] No, I never use it on my computer. +[00:55:18 -> 00:55:22] Then where you use every time? +[00:55:23 -> 00:55:24] In which device? +[00:55:24 -> 00:55:37] And this is the only one bank you have? +[00:55:37 -> 00:55:39] Simplicity Credit Union? +[00:55:40 -> 00:55:43] Yes, the only bank we own. +[00:55:59 -> 00:56:03] You need to ask your wife about the bank username. +[00:56:03 -> 00:56:04] She's not here. +[00:56:06 -> 00:56:06] She's not here. +[00:56:08 -> 00:56:09] She left. +[00:56:10 -> 00:56:11] Where'd she go? +[00:56:11 -> 00:56:14] Because she figured I was getting scammed. +[00:56:14 -> 00:56:19] Oh, Jesus Christ, I don't want to scam you. +[00:56:19 -> 00:56:20] You know it very well. +[00:56:20 -> 00:56:21] I don't want to scam you. +[00:56:22 -> 00:56:23] We are not that kind of person. +[00:56:23 -> 00:56:34] I know you don't understand. +[00:56:34 -> 00:56:36] If you guys are not going to log in, +[00:56:36 -> 00:56:38] then how am I going to fix this problem? +[00:56:38 -> 00:56:49] I don't know what to do. +[00:56:49 -> 00:56:59] You can help you out. +[00:56:59 -> 00:57:01] You need to call your wife +[00:57:01 -> 00:57:04] and ask her about the username and password. +[00:57:10 -> 00:57:11] She won't do it. +[00:57:11 -> 00:57:14] She's mad upset. +[00:57:14 -> 00:57:15] She figured that I... +[00:57:15 -> 00:57:25] She won't do it? +[00:57:25 -> 00:57:26] No, she won't do it. +[00:57:26 -> 00:57:35] Then what should I do right now? +[00:57:39 -> 00:57:41] Somehow or another, you got to get that... +[00:57:44 -> 00:57:46] I don't know how you're going to do it, but... +[00:57:47 -> 00:57:51] I'm going to send you a check. +[00:57:51 -> 00:57:51] That won't... +[00:57:52 -> 00:57:52] That won't... +[00:57:53 -> 00:57:55] I don't think that'll do it. +[00:57:56 -> 00:57:56] I'm going to send you a... +[00:57:56 -> 00:57:57] Because it'll come out... +[00:57:59 -> 00:58:02] Okay, you send a check, but that's not the point. +[00:58:02 -> 00:58:08] The point is that she's going to do that. +[00:58:08 -> 00:58:10] I'm going to send you a technician at your home. +[00:58:10 -> 00:58:12] He's going to fix everything for you, okay? +[00:58:12 -> 00:58:17] Don't worry about it. +[00:58:17 -> 00:58:18] When is he going to come? +[00:58:20 -> 00:58:20] Today itself. +[00:58:22 -> 00:58:23] Today on. +[00:58:23 -> 00:58:24] Today over here? +[00:58:24 -> 00:58:28] Yes, yes, yes. +[00:58:28 -> 00:58:29] Okay. +[00:58:29 -> 00:58:33] I'll leave my computer on just like it is. +[00:58:34 -> 00:58:34] Yes, yes. +[00:58:34 -> 00:58:36] Leave your computer as the way it is. +[00:58:36 -> 00:58:39] I've had this problem before. +[00:58:40 -> 00:58:41] No problem. +[00:58:41 -> 00:58:42] Nothing is going to happen. +[00:58:44 -> 00:58:44] Thank you so much. +``` diff --git a/content/posts/3.md b/content/posts/3.md new file mode 100644 index 0000000..7a1022e --- /dev/null +++ b/content/posts/3.md @@ -0,0 +1,724 @@ +--- +title: "UltraViewer Install - Damn hackers watching child pornography again" +date: 2023-09-05T15:43:33+00:00 +tags: [bank, anydesk, trojaned] +--- + +``` +[00:00:00 -> 00:00:16] Yeah, hi sir, Patrick Desai, the line got disconnected. +[00:00:16 -> 00:00:27] Yeah, I know, I'm back to my original screen now. +[00:00:27 -> 00:00:32] Do you think any of my bank has turned a call for my phone? +[00:00:32 -> 00:00:36] I don't open strange emails or anything. +[00:00:38 -> 00:00:45] Sir, I'm not sure until and unless you run the final scan from your end, +[00:00:45 -> 00:00:48] we can't get to know what is the exact reason. +[00:00:48 -> 00:00:53] So I just help you in removing the security alert. +[00:00:53 -> 00:00:56] So you might be in just next half an hour, an hour time, +[00:00:56 -> 00:00:59] you'll receive that same alert once again. +[00:00:59 -> 00:01:09] Okay. So if there's something on my computer, it'll come back again. +[00:01:09 -> 00:01:13] Okay. So I can get it fixed permanently for you. +[00:01:13 -> 00:01:16] For that, you need to follow some few more steps. +[00:01:16 -> 00:01:21] So I can guide you and it would be fixed. +[00:01:21 -> 00:01:23] Okay? +[00:01:23 -> 00:01:26] Okay. Now, you're going to do that now? +[00:01:26 -> 00:01:32] Okay. Just look on your screen, left-hand side, bottom corner. +[00:01:32 -> 00:01:37] Yeah, we're breaking up, the phone's cracking. +[00:01:37 -> 00:01:40] Okay. Is it better now? +[00:01:40 -> 00:01:43] Yeah, yeah, that's better. +[00:01:43 -> 00:01:48] Okay. So look on your screen, left-hand side, bottom corner. +[00:01:48 -> 00:01:57] Can you see some magnifying glass that says search or type photo search? +[00:01:57 -> 00:02:08] No, all I see is this PC, driver support. +[00:02:08 -> 00:02:13] Just very left, can you see the current date and the time on the right-hand side corner? +[00:02:13 -> 00:02:16] Can you see that? +[00:02:16 -> 00:02:19] On the right-hand side? +[00:02:19 -> 00:02:23] Yeah, right-hand side corner, the current date and the time. +[00:02:23 -> 00:02:25] Yeah, I see that. +[00:02:25 -> 00:02:31] Okay. If you look on the left-hand side, further to another corner, +[00:02:31 -> 00:02:37] you will see some very magnifying glass that says search or type photo search. +[00:02:37 -> 00:02:41] Okay, okay, okay. All right, I got it. +[00:02:41 -> 00:02:42] Okay. +[00:02:42 -> 00:03:00] So you need to click and type there as run, R-U-N, run. +[00:03:00 -> 00:03:03] Okay. Now what do I do? +[00:03:03 -> 00:03:09] Run's on it, but do I go up and click on top where it says run? +[00:03:09 -> 00:03:14] Can you see something that says run command on the top? +[00:03:14 -> 00:03:16] Click on that. +[00:03:16 -> 00:03:20] Yeah, it says run app. +[00:03:20 -> 00:03:22] Yeah, open that. +[00:03:22 -> 00:03:25] Okay, I did. +[00:03:25 -> 00:03:31] And now in the left-hand corner, type name of program folder document, +[00:03:31 -> 00:03:35] and it opens MSEC 2. +[00:03:35 -> 00:03:42] Okay. In front of open, if something is written there, you have to remove that first +[00:03:42 -> 00:03:48] and type there as WWW. +[00:03:48 -> 00:03:51] WWW... +[00:03:51 -> 00:03:53] Three W's? +[00:03:53 -> 00:03:57] Yes. +[00:03:57 -> 00:04:03] Okay. Okay, I have that. +[00:04:03 -> 00:04:10] Then it's Ultra, U-L-T-R-A, Ultra. +[00:04:10 -> 00:04:13] U-L-T-R-A? +[00:04:13 -> 00:04:15] Yes, that's correct. +[00:04:15 -> 00:04:29] Then it's Viewer, V-I-E-W-E-R, Viewer. +[00:04:29 -> 00:04:32] V-I-E-W-E-R? +[00:04:32 -> 00:04:34] Yes, that's correct. +[00:04:34 -> 00:04:36] Okay. +[00:04:36 -> 00:04:39] Dot. +[00:04:39 -> 00:04:43] Okay. +[00:04:43 -> 00:04:49] Net, N-E-T, Net. +[00:04:49 -> 00:04:52] Okay. +[00:04:52 -> 00:04:59] Now click Okay. +[00:04:59 -> 00:05:03] Now what you can see on your screen now. +[00:05:03 -> 00:05:09] Yeah, I have it. It's on the screen. +[00:05:09 -> 00:05:12] So have you clicked on Okay? +[00:05:12 -> 00:05:16] Yeah, and I have all for Viewer on the screen. +[00:05:16 -> 00:05:20] Okay, can you see something that's green in color and that says Download? +[00:05:20 -> 00:05:20] Yeah. +[00:05:20 -> 00:05:21] Click on that. +[00:05:21 -> 00:05:23] Yeah, yeah. +[00:05:23 -> 00:05:26] Okay. +[00:05:26 -> 00:05:29] And once you clicked on that. +[00:05:29 -> 00:05:32] Okay, so it would download on the top right corner +[00:05:32 -> 00:05:34] and then it will say Open File. +[00:05:34 -> 00:05:37] Click on Open File. +[00:05:37 -> 00:05:39] Okay. +[00:05:39 -> 00:05:43] Okay, do you want to allow this app to make change? +[00:05:43 -> 00:05:51] Click Yes. +[00:05:51 -> 00:05:54] Now what you can see? +[00:05:54 -> 00:06:00] Setup will install Ultra Viewer into the following folder. +[00:06:00 -> 00:06:06] Okay, so you have to keep clicking on Next until you see the option that says Install. +[00:06:06 -> 00:06:10] Okay. +[00:06:10 -> 00:06:13] It says it's already. +[00:06:13 -> 00:06:16] Would you like to install that to that folder? +[00:06:16 -> 00:06:18] Yeah, click Install. +[00:06:18 -> 00:06:21] Click Install. +[00:06:21 -> 00:06:25] So while it's installing, I just want to confirm with you, sir. +[00:06:25 -> 00:06:30] Have you shared your Wi-Fi password to anyone recently? +[00:06:30 -> 00:06:32] Have I did what? +[00:06:32 -> 00:06:38] Have you shared your Wi-Fi password, your Internet password to anyone? +[00:06:38 -> 00:06:40] No, no. +[00:06:40 -> 00:06:44] I don't even know what it is. +[00:06:44 -> 00:06:48] Okay, and have you traveled anywhere recently? +[00:06:48 -> 00:06:49] Okay. +[00:06:49 -> 00:06:52] Not at all. +[00:06:52 -> 00:06:58] And have you traveled anywhere recently where you might have connected your laptop to any +[00:06:58 -> 00:07:01] other network other than your home network? +[00:07:01 -> 00:07:02] No, no. +[00:07:02 -> 00:07:05] This one stays here all the time. +[00:07:05 -> 00:07:12] Now, I do, in the Beach House, I have another laptop, but it's, yeah. +[00:07:12 -> 00:07:13] I'm back now to... +[00:07:13 -> 00:07:16] Okay. +[00:07:16 -> 00:07:17] Click on finish. +[00:07:18 -> 00:07:23] Well, it's on next again, on additional shortcuts. +[00:07:23 -> 00:07:25] Click next. +[00:07:25 -> 00:07:27] Okay. +[00:07:27 -> 00:07:28] Now I see install. +[00:07:28 -> 00:07:30] Click install. +[00:07:30 -> 00:07:31] Click. +[00:07:31 -> 00:07:32] Okay. +[00:07:32 -> 00:07:33] Okay. +[00:07:33 -> 00:07:35] Green bar is coming across. +[00:07:35 -> 00:07:36] Okay. +[00:07:36 -> 00:07:41] So the green bar will move from the left-hand side to the right-hand side, and then you +[00:07:41 -> 00:07:43] will see the option that says finish. +[00:07:43 -> 00:07:47] While in the meanwhile, it's installing. +[00:07:47 -> 00:07:48] It's installing. +[00:07:48 -> 00:07:51] Can you help me out with your first name and the last name, sir? +[00:07:51 -> 00:08:05] **redacted** **redacted**on, **redacted**, **redacted**-O-N. +[00:08:05 -> 00:08:07] Do you want me to click on finish? +[00:08:07 -> 00:08:09] Yeah, click on finish. +[00:08:09 -> 00:08:15] So once you click on finish, it will generate a specific ID for your device, which will +[00:08:15 -> 00:08:19] help us in connecting to the Microsoft Secure Server. +[00:08:19 -> 00:08:23] So can you help me out with the ID that says your ID? +[00:08:23 -> 00:08:37] Yeah, your ID, **redacted**, and space **redacted**, space **redacted**. +[00:08:37 -> 00:08:41] Okay, and can you help me out with the password also? +[00:08:41 -> 00:08:47] **redacted**. +[00:08:47 -> 00:08:52] Okay, let me just try to connect it to the Microsoft Secure Server. +[00:08:52 -> 00:09:01] So the ID is **redacted**, is that correct? +[00:09:01 -> 00:09:02] Yes. +[00:09:02 -> 00:09:14] Okay. +[00:09:14 -> 00:09:20] Okay, so now what you need to do, just look for the magnifying glass earlier which you found. +[00:09:20 -> 00:09:26] Just type there as run once again, R-U-N, run. +[00:09:26 -> 00:09:30] Well, it's gone now. +[00:09:30 -> 00:09:38] Just type it once again, sir, R-U-N with the magnifying glass on the bottom code. +[00:09:38 -> 00:09:52] And once the small box opens, just do let me know. +[00:09:52 -> 00:10:00] Okay, I'll have the box open on the left now. Type name of program and folder. +[00:10:00 -> 00:10:10] Okay, type there this time C like Charlie, M like Mike. +[00:10:10 -> 00:10:13] C-M, okay. +[00:10:13 -> 00:10:15] Then it's D like Delta. +[00:10:15 -> 00:10:18] Okay. +[00:10:18 -> 00:10:20] Now click okay. +[00:10:20 -> 00:10:46] Now what you can see on your screen, sir? +[00:10:46 -> 00:10:58] Well, the first box is rocket malware detected on the Windows firewall alert. +[00:10:58 -> 00:11:03] And it's scanning commonly infected areas. +[00:11:03 -> 00:11:05] Okay, not a problem. +[00:11:05 -> 00:11:15] Okay, can you click on the magnifying glass that you search once again and type there as run once again? +[00:11:15 -> 00:11:36] Just come up to... +[00:11:36 -> 00:11:39] What you can see now? +[00:11:39 -> 00:11:44] Well, I can see edge, word, Excel, mail, calendar. +[00:11:44 -> 00:11:50] Okay, can you see some magnifying glass there that you search for apps, something like that? +[00:11:50 -> 00:12:00] Yeah, when I go up on the run, do I click here? +[00:12:00 -> 00:12:04] Yes, yes. +[00:12:04 -> 00:12:09] Okay, it leaves when I click it. +[00:12:09 -> 00:12:21] Okay, if something is there written on the small box, remove that and type there as CMD Charlie Mike Delta. +[00:12:21 -> 00:12:25] On the bottom left? +[00:12:25 -> 00:12:31] Yes, that's correct. +[00:12:31 -> 00:12:35] Okay, I'm sorry, what was it, Charlie? +[00:12:35 -> 00:12:40] Charlie Mike Delta. +[00:12:40 -> 00:12:41] Okay. +[00:12:41 -> 00:12:42] Now click okay. +[00:12:42 -> 00:12:53] All right, okay, now I have a black screen. +[00:12:53 -> 00:13:03] Okay, so what we need to do, first we need to check the fetus for your network. +[00:13:03 -> 00:13:09] Okay, so type there where the blinker is blinking, type NET, net. +[00:13:09 -> 00:13:17] NET? +[00:13:17 -> 00:13:18] Yes, that's correct. +[00:13:18 -> 00:13:24] Okay. +[00:13:24 -> 00:13:26] Then it's S like sugar. +[00:13:26 -> 00:13:34] Let me move a little, you're breaking up again. +[00:13:34 -> 00:13:36] It's S like sugar. +[00:13:36 -> 00:13:40] Okay, I have NET. +[00:13:40 -> 00:13:44] Yes, after that it's S like sugar. +[00:13:44 -> 00:13:45] S like sugar. +[00:13:45 -> 00:13:46] Okay. +[00:13:46 -> 00:13:48] Okay. +[00:13:48 -> 00:13:49] T like tango. +[00:13:49 -> 00:13:57] What was the next one? +[00:13:57 -> 00:13:59] I have NETS. +[00:13:59 -> 00:14:02] Then it's T, T like Tom. +[00:14:02 -> 00:14:04] Or tango. +[00:14:04 -> 00:14:05] Okay, T. +[00:14:05 -> 00:14:09] Okay, NET and T. +[00:14:09 -> 00:14:11] Then it's A like apple. +[00:14:11 -> 00:14:15] A, okay. +[00:14:15 -> 00:14:18] Then it's T like tango once again. +[00:14:18 -> 00:14:25] E. +[00:14:25 -> 00:14:31] It's P, T like Tom or tomato or tango. +[00:14:31 -> 00:14:33] Oh, again? +[00:14:33 -> 00:14:35] Yes. +[00:14:35 -> 00:14:41] Okay, what I have now is NETSTAT. +[00:14:41 -> 00:14:45] Okay, so that's the short form for network status. +[00:14:45 -> 00:14:58] Now what you need to do, hit enter. +[00:14:58 -> 00:15:09] Okay. +[00:15:09 -> 00:15:11] So a scan must be going on. +[00:15:11 -> 00:15:19] So once the scan is over, you'll go to the same page that says C colon backward slash user, something like that. +[00:15:19 -> 00:15:22] So once you reach on that point, just do let me know. +[00:15:22 -> 00:15:28] Okay, it's just filling in. +[00:15:28 -> 00:15:31] Okay, now say user again. +[00:15:31 -> 00:15:32] Okay. +[00:15:32 -> 00:15:37] Let me just get a copy of that, just be on the line. +[00:15:37 -> 00:15:39] Okay, Mr. **redacted**, I'll just go there. +[00:15:39 -> 00:15:45] So can you see some numbers under the local address that's starting with 192.168? +[00:15:45 -> 00:15:47] Can you see those numbers? +[00:15:47 -> 00:15:48] All are the same? +[00:15:48 -> 00:15:49] Oh yeah. +[00:15:49 -> 00:15:50] Starting with the same numbers? +[00:15:50 -> 00:15:51] Yeah. +[00:15:51 -> 00:15:52] Okay. +[00:15:52 -> 00:15:54] So this is your IP address of your laptop. +[00:15:54 -> 00:15:59] Do you know what is the IP address? +[00:15:59 -> 00:16:00] No. +[00:16:00 -> 00:16:01] Okay. +[00:16:01 -> 00:16:08] So it is an address similar to what we have, our home address for laptop and devices. +[00:16:08 -> 00:16:13] It's called as Internet Protocol Address or you can say IP address. +[00:16:13 -> 00:16:17] So as it's one device, so it keeps remaining the same. +[00:16:17 -> 00:16:24] But the thing that we need to be worrying about here or we need to be concerned is the foreign addresses. +[00:16:24 -> 00:16:28] It shows different, different foreign addresses. +[00:16:28 -> 00:16:39] It's starting with like 2.0, then it's second one is EC2, then it's 2.0, then EC2, and a couple of different foreign addresses. +[00:16:39 -> 00:16:46] It means your device is getting access from different, different locations. +[00:16:46 -> 00:16:54] So like someone is accessing it, it is established, it means they are able to make a secured connection. +[00:16:54 -> 00:17:08] Okay, can you just type where the blinker is blinking, type there as once again the same thing, that is NETSTAT. +[00:17:08 -> 00:17:11] Okay, NET. +[00:17:11 -> 00:17:24] Yes, then it's STAT. +[00:17:24 -> 00:17:28] NETST, what was next? +[00:17:28 -> 00:17:32] Yes, then it's A like apple, T like tango. +[00:17:32 -> 00:17:34] A. +[00:17:34 -> 00:17:37] NETSTA, okay. +[00:17:37 -> 00:17:41] Then it's P, T like tango, or Tom. +[00:17:41 -> 00:17:47] P, okay. +[00:17:47 -> 00:17:49] Then give space. +[00:17:49 -> 00:17:50] Okay. +[00:17:50 -> 00:17:52] You have to give one space. +[00:17:52 -> 00:17:53] Space? +[00:17:53 -> 00:17:54] Yes. +[00:17:54 -> 00:17:55] Okay. +[00:17:55 -> 00:17:57] Then a minus sign. +[00:17:57 -> 00:18:05] Minus sign. +[00:18:05 -> 00:18:11] Is that where there's two bars, the lower one? +[00:18:11 -> 00:18:12] Yes. +[00:18:12 -> 00:18:13] Yes. +[00:18:13 -> 00:18:14] Okay. +[00:18:14 -> 00:18:15] Okay. +[00:18:15 -> 00:18:18] Then it's E like apple. +[00:18:18 -> 00:18:21] Apple. +[00:18:21 -> 00:18:22] Okay. +[00:18:22 -> 00:18:31] Now hit enter. +[00:18:31 -> 00:18:35] Okay. +[00:18:35 -> 00:18:37] Once the scan is over, just do let me know. +[00:18:37 -> 00:18:44] Yeah, there's a lot of stuff up there. +[00:18:44 -> 00:18:47] Okay. +[00:18:47 -> 00:18:48] Let me just get a copy of that. +[00:18:48 -> 00:18:51] Okay, Mr. **redacted**. +[00:18:51 -> 00:18:54] It says, state as listening. +[00:18:54 -> 00:18:55] Can you see that? +[00:18:55 -> 00:18:56] It says listening. +[00:18:56 -> 00:18:59] Yeah. +[00:18:59 -> 00:19:01] Yeah, I see that. +[00:19:01 -> 00:19:02] Okay. +[00:19:02 -> 00:19:08] It means the person who is able to connect to your device, he has done a network breach. +[00:19:08 -> 00:19:13] It means he is connected to all your devices which are connected to your same network or +[00:19:13 -> 00:19:15] your home network. +[00:19:15 -> 00:19:19] It means he can listen to your phone calls. +[00:19:19 -> 00:19:25] He can have access to your text messages or any other device which is connected to the +[00:19:25 -> 00:19:29] same network, he has access to those devices. +[00:19:29 -> 00:19:33] And you said this is the first time you have received this kind of security alert. +[00:19:33 -> 00:19:35] Is that correct? +[00:19:35 -> 00:19:37] Yes. +[00:19:37 -> 00:19:39] Okay. +[00:19:39 -> 00:19:44] So what you can do, Mr. **redacted**, first of all, can you help me out with your zip code +[00:19:44 -> 00:19:49] so I can block all other accesses or the addresses which are connected to your device +[00:19:49 -> 00:19:51] other than this area code. +[00:19:51 -> 00:19:55] Can you help me out with your zip code? +[00:19:55 -> 00:19:56] Yes. +[00:19:56 -> 00:20:01] Now I have a physical zip code and a mailing zip code. +[00:20:01 -> 00:20:04] Which one do you need? +[00:20:04 -> 00:20:11] I need your current one, current location zip code which is there as for the location. +[00:20:11 -> 00:20:14] Okay, so physical. +[00:20:14 -> 00:20:15] Yes. +[00:20:15 -> 00:20:20] Okay, that's **redacted**. +[00:20:20 -> 00:20:25] **redacted**. +[00:20:25 -> 00:20:26] Yes. +[00:20:26 -> 00:20:30] Okay. +[00:20:30 -> 00:20:35] That's **redacted**, is that correct? +[00:20:35 -> 00:20:36] Correct. +[00:20:36 -> 00:20:39] Okay. +[00:20:39 -> 00:20:40] Okay. +[00:20:40 -> 00:20:43] So can you see the blinker is blinking in the black box? +[00:20:43 -> 00:20:48] Type there as event, E-V-E-N-T, event. +[00:20:48 -> 00:20:53] You're breaking up again. +[00:20:53 -> 00:20:56] Type there where the blinker is blinking. +[00:20:56 -> 00:21:01] Type there as event, E-V-E-N-T, event. +[00:21:01 -> 00:21:08] E-N-T? +[00:21:08 -> 00:21:12] Sir, it's event, E-V-E-N-T, event. +[00:21:12 -> 00:21:16] I'm not hearing anything. +[00:21:16 -> 00:21:21] It's just static on the phone. +[00:21:21 -> 00:21:25] It's E like Echo or Edward. +[00:21:25 -> 00:21:29] Okay, I got it. +[00:21:29 -> 00:21:33] Then it's V like Victor. +[00:21:33 -> 00:21:34] V. +[00:21:34 -> 00:21:36] Or Victoria, yes. +[00:21:36 -> 00:21:39] Yeah, okay, E-V, okay. +[00:21:39 -> 00:21:43] Then it's E like Echo again. +[00:21:43 -> 00:21:45] Okay, I have it. +[00:21:45 -> 00:21:50] Then it's N like November. +[00:21:50 -> 00:21:52] Okay, I have it. +[00:21:52 -> 00:21:56] Then it's T like Tango. +[00:21:56 -> 00:21:58] T. +[00:21:58 -> 00:22:00] Yes. +[00:22:00 -> 00:22:03] Okay, E-V, okay. +[00:22:03 -> 00:22:07] Then it's V like Victoria. +[00:22:07 -> 00:22:09] Okay. +[00:22:09 -> 00:22:12] W like Risky. +[00:22:12 -> 00:22:14] Okay. +[00:22:14 -> 00:22:15] R like Romeo. +[00:22:15 -> 00:22:19] Okay. +[00:22:19 -> 00:22:20] Now hit enter. +[00:22:20 -> 00:22:26] Okay. +[00:22:26 -> 00:22:34] Okay, now I have a new screen. +[00:22:34 -> 00:22:35] Okay. +[00:22:35 -> 00:22:37] On the left hand side, can you see? +[00:22:37 -> 00:22:43] Okay, on the left hand side of the new screen, can you see that says custom views? +[00:22:43 -> 00:22:46] Yeah, I see subscription. +[00:22:46 -> 00:22:48] Okay, click on custom views. +[00:22:48 -> 00:22:49] Yeah. +[00:22:49 -> 00:22:52] Left. +[00:22:52 -> 00:22:56] Yes. +[00:22:56 -> 00:22:58] Okay. +[00:22:58 -> 00:23:02] Now I just want to know yes or no. +[00:23:02 -> 00:23:05] Click on no. +[00:23:05 -> 00:23:06] Click on no. +[00:23:06 -> 00:23:08] Yes, click on no. +[00:23:08 -> 00:23:11] Okay. +[00:23:11 -> 00:23:17] You have to click on custom views on the left hand side, custom views. +[00:23:17 -> 00:23:22] Okay. +[00:23:22 -> 00:23:27] Now can you see something that says administrative events? +[00:23:27 -> 00:23:28] Double click on that. +[00:23:28 -> 00:23:29] Yeah. +[00:23:29 -> 00:23:31] Click on it. +[00:23:31 -> 00:23:34] Yeah, you need to do a double click. +[00:23:34 -> 00:23:38] Okay. +[00:23:38 -> 00:23:39] Okay. +[00:23:39 -> 00:23:43] Okay, now can you see that says number of events? +[00:23:43 -> 00:23:49] Yeah. +[00:23:49 -> 00:23:50] Okay. +[00:23:50 -> 00:23:53] And how many events are there, sir? +[00:23:53 -> 00:23:56] Two, nine, nine, zero. +[00:23:56 -> 00:23:57] Okay. +[00:23:57 -> 00:24:06] It means Microsoft has sent you the error and warning messages almost 2,990 times. +[00:24:06 -> 00:24:08] Almost like 3,000. +[00:24:08 -> 00:24:14] But you said you have never received not even a single alert other than this one. +[00:24:14 -> 00:24:16] No, I've never got one. +[00:24:16 -> 00:24:17] Okay. +[00:24:17 -> 00:24:23] It means the person who got your access of your device, he just keeps, makes sure you +[00:24:23 -> 00:24:26] don't receive these kind of errors and warnings. +[00:24:26 -> 00:24:28] So he has removed all of these from you. +[00:24:28 -> 00:24:29] Okay. +[00:24:29 -> 00:24:32] Can you just close this custom view thing, sir? +[00:24:32 -> 00:24:36] The event viewer. +[00:24:36 -> 00:24:38] So, X out. +[00:24:38 -> 00:24:39] Yes. +[00:24:39 -> 00:24:41] X out. +[00:24:41 -> 00:24:42] Okay. +[00:24:42 -> 00:24:43] Okay. +[00:24:43 -> 00:24:44] I'll do it. +[00:24:44 -> 00:24:46] Okay. +[00:24:46 -> 00:24:50] So which is the normal browser which you use on this device, sir? +[00:24:50 -> 00:24:54] Is that Google Chrome or Microsoft Edge? +[00:24:54 -> 00:24:56] Google. +[00:24:56 -> 00:24:57] Okay. +[00:24:57 -> 00:25:01] Can you just open the Google Chrome? +[00:25:01 -> 00:25:03] You want me to open it now? +[00:25:03 -> 00:25:04] Yes. +[00:25:04 -> 00:25:05] That's correct. +[00:25:05 -> 00:25:08] Do I exit the black screen? +[00:25:08 -> 00:25:09] Okay. +[00:25:09 -> 00:25:10] Don't do anything. +[00:25:10 -> 00:25:11] Do I exit the black screen? +[00:25:11 -> 00:25:12] No. +[00:25:12 -> 00:25:17] Just press and hold down the Windows key and press the key with letter D, D like delta. +[00:25:17 -> 00:25:25] Okay. +[00:25:25 -> 00:25:33] I have up Edge, Word, Mail, all those things now. +[00:25:33 -> 00:25:34] Okay. +[00:25:34 -> 00:25:37] Can you see a magnifying glass there that says search for apps? +[00:25:37 -> 00:25:42] Yeah. +[00:25:42 -> 00:25:43] Well, no. +[00:25:43 -> 00:25:46] That's just starting to shut down. +[00:25:46 -> 00:25:47] No. +[00:25:47 -> 00:25:50] On the top somewhere, sir, you will see that says search for apps. +[00:25:50 -> 00:25:53] Yeah. +[00:25:53 -> 00:25:54] Okay. +[00:25:54 -> 00:25:55] I see it. +[00:25:55 -> 00:25:56] Okay. +[00:25:56 -> 00:26:12] Type there as Chrome, C-H-R-O-M-E, Chrome. +[00:26:12 -> 00:26:13] Okay. +[00:26:13 -> 00:26:17] You will see that under the best match that says Google Chrome app. +[00:26:17 -> 00:26:27] Open that. +[00:26:27 -> 00:26:28] Okay. +[00:26:28 -> 00:26:30] I'll do it. +[00:26:30 -> 00:26:31] Okay. +[00:26:31 -> 00:26:37] What you need to do, press and hold down the control key, and while you're holding down, +[00:26:37 -> 00:26:44] press the key with letter H, H like hotel. +[00:26:44 -> 00:26:47] Hold the control and then H. +[00:26:47 -> 00:26:48] Yes. +[00:26:48 -> 00:26:52] H like hotel. +[00:26:52 -> 00:26:54] Okay. +[00:26:54 -> 00:26:59] Just press H and release both the keys together. +[00:26:59 -> 00:27:01] Okay. +[00:27:01 -> 00:27:05] I don't see anything new when I did that. +[00:27:05 -> 00:27:06] Okay. +[00:27:06 -> 00:27:12] Just try to do that once again. +[00:27:12 -> 00:27:14] Control and H, hotel. +[00:27:14 -> 00:27:16] Correct? +[00:27:16 -> 00:27:20] Yes, that's correct. +[00:27:20 -> 00:27:23] Something comes up and it leaves. +[00:27:23 -> 00:27:25] Okay. +[00:27:25 -> 00:27:31] Just press the control key and then press the key with letter H and then release them together. +[00:27:31 -> 00:27:36] Letter X. +[00:27:36 -> 00:27:39] H, H like hotel. +[00:27:39 -> 00:27:40] Yes. +[00:27:40 -> 00:27:49] I do and whatever's there goes away. +[00:27:49 -> 00:27:51] As soon as I release the keys it goes away. +[00:27:51 -> 00:27:56] Okay, it's come back now. +[00:27:56 -> 00:28:00] Okay, it's come back now? +[00:28:00 -> 00:28:02] Yeah, I see search history. +[00:28:02 -> 00:28:03] What? +[00:28:03 -> 00:28:07] Search history. +[00:28:07 -> 00:28:08] Okay. +[00:28:08 -> 00:28:14] So what you need to see is the option scroller would be on the top right hand side. +[00:28:14 -> 00:28:23] Just scroll it down and just see if something you see like which you have not visited that page or something like that. +[00:28:23 -> 00:28:31] Just search through your history and just see if something, everything seems fine which you have visited. +[00:28:31 -> 00:28:53] I don't know hardly what any of this is. +[00:28:53 -> 00:28:55] You don't recognize any one of them? +[00:28:55 -> 00:29:00] No, some of them's like page A1, page A4. +[00:29:00 -> 00:29:03] I mean it might be something but I don't know. +[00:29:03 -> 00:29:10] Some things I recognize. +[00:29:10 -> 00:29:19] Okay. +[00:29:19 -> 00:29:21] Here's some that I don't. +[00:29:21 -> 00:29:26] Okay, so you are saying some new things like that you are aware of. +[00:29:26 -> 00:29:28] Some are like something you are not aware of. +[00:29:28 -> 00:29:30] Is it correct? +[00:29:30 -> 00:29:32] The what now? +[00:29:32 -> 00:29:33] You're breaking up. +[00:29:33 -> 00:29:34] Okay. +[00:29:34 -> 00:29:35] Okay. +[00:29:35 -> 00:29:43] Just leave that and just try to open your email and just see if you find any suspicious email +[00:29:43 -> 00:29:48] which you might have received in the last 72 hours. +[00:29:48 -> 00:30:28] No, but I delete about every day because I need to go to a trash or something. +[00:30:28 -> 00:30:36] Okay. +[00:30:36 -> 00:30:39] Not a problem. +[00:30:39 -> 00:30:46] Can you just be on the line for just one or two minutes? +[00:30:46 -> 00:30:47] Let me just check that from my end. +[00:30:47 -> 00:30:48] Okay. +[00:30:48 -> 00:30:49] Just be on the line. +[00:30:49 -> 00:30:50] Okay. +[00:30:50 -> 00:30:51] Okay. +[00:30:51 -> 00:31:07] All right. +[00:31:07 -> 00:31:10] Daddy, come here. +[00:31:10 -> 00:31:21] You better get on the line to the bank. +[00:31:21 -> 00:31:22] Yeah. +[00:31:22 -> 00:31:26] Hi, sir. +[00:31:26 -> 00:31:27] Mr. **redacted**. +[00:31:27 -> 00:31:28] Are you there? +[00:31:28 -> 00:31:29] Yeah. +[00:31:29 -> 00:31:30] All right. +[00:31:30 -> 00:31:31] Okay. +[00:31:31 -> 00:31:32] Just exit. +[00:31:32 -> 00:31:33] Okay. +[00:31:33 -> 00:31:34] Just exit your e-mails. +[00:31:34 -> 00:31:37] Do what? +[00:31:37 -> 00:31:38] Okay. +[00:31:38 -> 00:31:39] Exit the e-mail? +[00:31:39 -> 00:31:40] Yes. +[00:31:40 -> 00:31:41] Okay. +[00:31:41 -> 00:31:42] Okay. +[00:31:42 -> 00:31:47] Come back to Google Chrome. +[00:31:47 -> 00:31:50] Did I exit it? +[00:31:50 -> 00:31:51] Yeah. +[00:31:51 -> 00:31:54] Exit this one also. +[00:31:54 -> 00:31:57] Okay. +[00:31:57 -> 00:31:58] Okay. +[00:31:58 -> 00:32:03] Can you see the magnifying glass that's searched on the bottom part? +[00:32:03 -> 00:32:04] Yeah. +[00:32:04 -> 00:32:05] Yeah. +[00:32:05 -> 00:32:06] Okay. +[00:32:06 -> 00:32:09] Type there as command C-O-M-M-A-N-D. +[00:32:09 -> 00:32:18] Okay. +[00:32:18 -> 00:32:19] Can you see command prompt? +[00:32:19 -> 00:32:20] Open that. +[00:32:20 -> 00:32:21] Yeah. +[00:32:21 -> 00:32:28] Okay. +[00:32:28 -> 00:32:29] I'm back to black screen. +[00:32:29 -> 00:32:30] The black screen. +[00:32:30 -> 00:32:31] Yeah. +[00:32:31 -> 00:32:32] Okay. +[00:32:32 -> 00:32:33] The black screen. +[00:32:33 -> 00:32:46] Type there as C like Charlie, D like Delta, dot, dot, two dots. +[00:32:46 -> 00:32:47] Okay. +[00:32:47 -> 00:32:52] And hit enter. +[00:32:52 -> 00:33:05] Now type C-B-dot, dot, once again and hit enter. +[00:33:05 -> 00:33:06] Okay. +[00:33:06 -> 00:33:07] Okay. +[00:33:07 -> 00:33:13] So now we are going to run a final scan for what is the exact reason why you have received +[00:33:13 -> 00:33:14] a security alert. +[00:33:14 -> 00:33:19] So type there as D-I-R Delta Indigo Romeo. +[00:33:19 -> 00:33:23] Okay. +[00:33:23 -> 00:33:25] You're going to have to say it one more time. +[00:33:25 -> 00:33:27] It's D like Delta. +[00:33:27 -> 00:33:30] Okay. +[00:33:30 -> 00:33:31] D. +[00:33:31 -> 00:33:32] R like Indigo. +[00:33:32 -> 00:33:35] Okay. +[00:33:35 -> 00:33:36] D-I. +[00:33:36 -> 00:33:37] Okay. +[00:33:37 -> 00:33:38] R like Romeo. +[00:33:38 -> 00:33:39] R. Okay. +[00:33:39 -> 00:33:40] Forward slash. +[00:33:40 -> 00:33:41] Let's see. +[00:33:41 -> 00:33:42] That's the bottom. +[00:33:42 -> 00:33:43] That would be on your question mark line. +[00:33:43 -> 00:33:44] Okay. +[00:33:44 -> 00:33:50] Yeah, I got it. +[00:33:50 -> 00:33:51] S like sugar. +[00:33:51 -> 00:33:52] Then S like sugar. +[00:33:52 -> 00:33:53] S. +[00:33:53 -> 00:33:54] Yes. +[00:33:54 -> 00:33:55] Okay. +[00:33:55 -> 00:33:56] Okay. +[00:33:56 -> 00:33:57] Now hit enter. +[00:33:57 -> 00:33:58] Okay. +[00:33:58 -> 00:33:59] It's just going crazy. +[00:34:00 -> 00:34:01] Black screen. +[00:34:01 -> 00:34:04] So once it stops, just do let me know. +[00:34:04 -> 00:34:05] Okay. +[00:34:05 -> 00:34:14] So who else uses this laptop other than you and your family, Mr. Mitchell? +[00:34:14 -> 00:34:24] No one. +[00:34:24 -> 00:34:45] The only place it's ever been is over to Staples and they were supposed to put from wax and +[00:34:45 -> 00:34:54] now I don't know what kind of, you know, something to prevent this. +[00:34:54 -> 00:34:55] Okay. +[00:34:55 -> 00:34:56] Okay. +[00:34:56 -> 00:34:57] It's down here now. +[00:34:57 -> 00:34:58] The last thing I see is banking error. +[00:34:58 -> 00:34:59] Okay. +[00:34:59 -> 00:35:00] It means the scan is over. +[00:35:00 -> 00:35:01] Let me just get a copy of that. +[00:35:01 -> 00:35:02] Just one. +[00:35:02 -> 00:35:03] Okay. +[00:35:03 -> 00:35:04] Okay. +[00:35:04 -> 00:35:05] Okay. +[00:35:05 -> 00:35:06] Okay. +[00:35:06 -> 00:35:07] Okay. +[00:35:07 -> 00:35:13] Okay. +[00:35:13 -> 00:35:37] So Mr. **redacted**, it says device at risk, and then it says phone line tagged, okay, so which +[00:35:37 -> 00:35:42] we have already run the scan that is listening, so this is the reason it says phone line tagged. +[00:35:42 -> 00:35:46] And it says child pornography downloaded. +[00:35:46 -> 00:35:52] Have you used this laptop to do any kind of pornography stuff on this device, Mr. **redacted**? +[00:35:52 -> 00:35:56] Oh no, no, absolutely not. +[00:35:56 -> 00:36:03] Okay, because this seems like the major issue here, child pornography downloaded, as that's +[00:36:03 -> 00:36:04] an illegal thing. +[00:36:05 -> 00:36:11] There's a reason it shows here, it shows child pornography downloaded. +[00:36:11 -> 00:36:17] So this is illegal stuff, not legal at any part of the world. +[00:36:17 -> 00:36:23] So Windows thinks like this device has been used to do some child pornography downloading. +[00:36:23 -> 00:36:26] And we have blocked your access. +[00:36:26 -> 00:36:30] So I get to the point now. +[00:36:30 -> 00:36:36] The person might be like who got access, he's using your device and your details to download +[00:36:36 -> 00:36:37] these things. +[00:36:37 -> 00:36:42] They can't use their own devices, they just got access of your device and they are using +[00:36:42 -> 00:36:45] it to download some child pornography. +[00:36:45 -> 00:36:48] And I'll just tell you how these things work. +[00:36:48 -> 00:36:54] So they have to register themselves on the porn website or any other website which has +[00:36:54 -> 00:37:00] the child pornography and they might be using your name and your details for downloading +[00:37:00 -> 00:37:03] those things. +[00:37:03 -> 00:37:06] And then it says card used starting with four. +[00:37:06 -> 00:37:12] Do you have any like debit card that start with number four, Mr. **redacted**? +[00:37:12 -> 00:37:13] That what now? +[00:37:13 -> 00:37:14] That what? +[00:37:14 -> 00:37:21] Do you have any debit card that start with number four? +[00:37:21 -> 00:37:22] Debit card? +[00:37:22 -> 00:37:26] I don't know, I don't use debit card. +[00:37:27 -> 00:37:33] Okay, because don't use card used starting with four, there might be a debit card or +[00:37:33 -> 00:37:38] a credit card that has been used on these websites. +[00:37:38 -> 00:37:41] It says banking error. +[00:37:41 -> 00:37:42] Yeah. +[00:37:42 -> 00:37:57] No, my credit cards, my wife and I, it starts with three. +[00:37:57 -> 00:38:02] If I heard you correctly, Mr. **redacted**, you got this error while you were just trying +[00:38:02 -> 00:38:03] to log into your bank account. +[00:38:03 -> 00:38:04] Is that correct? +[00:38:04 -> 00:38:08] Yeah, I think so. +[00:38:08 -> 00:38:13] When I was logged into my bank account and when I got out of it, that's when this error +[00:38:13 -> 00:38:14] came up. +[00:38:14 -> 00:38:20] Okay, because that seems like it's been compromised now. +[00:38:20 -> 00:38:26] Can you just try to log in once again and just see if you're able to log in and everything +[00:38:26 -> 00:38:27] seems fine? +[00:38:27 -> 00:38:33] Because it seems there's an issue with the bank and you can try to do that, sir. +[00:38:33 -> 00:38:47] Because right now it's connected to the Microsoft Decode server, just try to log in if you're +[00:38:47 -> 00:38:53] able to log in and just check under the pending transactions and all if everything is fine +[00:38:53 -> 00:39:06] or not. +[00:39:06 -> 00:39:18] Well, my password and everything stays in and no, I'm not able to, yeah, it's just +[00:39:18 -> 00:39:24] going slow. +[00:39:24 -> 00:39:32] Yeah, I have three accounts at this bank and I can see all of them. +[00:39:32 -> 00:39:38] Okay, just check all three of them and under the pending transaction, if you know how +[00:39:38 -> 00:39:47] to get the check, just go ahead and just check that. +[00:39:47 -> 00:39:51] See if there's any checks. +[00:39:51 -> 00:39:52] Maybe any pending transaction. +[00:39:52 -> 00:40:00] No, I don't see anything out of order. +[00:40:00 -> 00:40:04] Okay, and do you have this only one financial institution? +[00:40:04 -> 00:40:09] If you have any another, just go ahead and just check with that with two. +[00:40:09 -> 00:40:14] Okay, okay, let me check American Express. +[00:40:14 -> 00:40:15] That was one bank. +[00:40:24 -> 00:40:26] I wonder how someone got my information. +[00:40:26 -> 00:40:34] Sir, it seems like someone got access. +[00:40:34 -> 00:40:39] So I'm just removing those accesses for you and I'll upgrade your Windows Defender. +[00:40:39 -> 00:40:43] But till the time I just want to make sure everything seems fine. +[00:40:43 -> 00:40:48] Because in the scan, some illegal stuff comes up, so we have to file you in a case report +[00:40:48 -> 00:40:49] against that. +[00:40:49 -> 00:40:55] So just to make sure, like everything is in order, okay? +[00:40:55 -> 00:40:57] So can you just do one more thing? +[00:40:57 -> 00:41:01] Can you see the search option there in the bottom that says magnifying glass? +[00:41:01 -> 00:41:08] Okay, what do I need to do now? +[00:41:08 -> 00:41:14] Just type there as MRT, Mike Romeo Tangle. +[00:41:14 -> 00:41:15] Under search? +[00:41:15 -> 00:41:16] Yes. +[00:41:16 -> 00:41:24] Okay, please tell me one more time. +[00:41:24 -> 00:41:26] It's M, M like Mike. +[00:41:26 -> 00:41:35] Okay, M, okay, next. +[00:41:35 -> 00:41:37] Then it's R like Romeo. +[00:41:38 -> 00:41:40] Okay, MR. +[00:41:40 -> 00:41:42] Then it's T like Tom. +[00:41:42 -> 00:41:44] Okay. +[00:41:44 -> 00:41:48] T, okay, MRT, okay. +[00:41:48 -> 00:41:50] Yeah, click on that MRT run command. +[00:41:50 -> 00:42:06] And once you click on the MRT run command, you will see your option. +[00:42:06 -> 00:42:08] What I do is I click search. +[00:42:08 -> 00:42:12] Do I click search? +[00:42:12 -> 00:42:16] Can you see somewhere that says MRT run command? +[00:42:16 -> 00:42:28] Yeah, I see MRT antivirus windows and MRT, okay, MRT web search results. +[00:42:28 -> 00:42:38] Okay, under the best match, can you see somewhere MRT run command on the very top? +[00:42:38 -> 00:42:40] Okay, click on that. +[00:42:40 -> 00:42:42] Well, it all went away. +[00:42:42 -> 00:42:48] Now what did I do? +[00:42:48 -> 00:42:50] It went away. +[00:42:50 -> 00:42:54] Okay, maybe type it once again, MRT. +[00:42:54 -> 00:42:57] Okay, just type it there, MRT once again. +[00:42:57 -> 00:43:14] Okay, run command now? +[00:43:14 -> 00:43:15] Yes. +[00:43:15 -> 00:43:25] Okay, yes or no do you want to allow? +[00:43:25 -> 00:43:29] Click yes. +[00:43:29 -> 00:43:31] Yes, okay. +[00:43:31 -> 00:43:39] Okay, I have windows in the top left. +[00:43:39 -> 00:43:44] Okay, can you read out to me what it says? +[00:43:44 -> 00:43:51] Click next to scan for and help remove specific malicious software. +[00:43:51 -> 00:43:54] Okay, click next only one time. +[00:43:54 -> 00:43:58] Press next. +[00:43:58 -> 00:43:59] Yes. +[00:43:59 -> 00:44:02] Okay. +[00:44:02 -> 00:44:08] Then you will see three options, click scan, full scan, customize scan. +[00:44:08 -> 00:44:11] So you have to select full scan. +[00:44:11 -> 00:44:19] Full scan, quick scan, full scan, okay. +[00:44:19 -> 00:44:20] Okay. +[00:44:20 -> 00:44:22] And now click next. +[00:44:22 -> 00:44:23] Yes, click next. +[00:44:23 -> 00:44:25] Okay. +[00:44:25 -> 00:44:26] Okay. +[00:44:26 -> 00:44:30] So this will search throughout your device. +[00:44:30 -> 00:44:36] For any malicious software, if something has been implemented or implanted by the hackers, +[00:44:36 -> 00:44:39] it will find that and it will remove that. +[00:44:39 -> 00:44:44] In the meanwhile, what I'll do, I'll just keep a close look on your details +[00:44:44 -> 00:44:48] and I'll just keep removing if any unauthorized access comes up. +[00:44:48 -> 00:44:52] And I'll upgrade your Windows Defender Security. +[00:44:52 -> 00:44:59] But that might take approximately like 12 to 18 hours from now. +[00:44:59 -> 00:45:01] So we have to fix that. +[00:45:01 -> 00:45:03] So that's going to be a long procedure. +[00:45:03 -> 00:45:07] So maybe I'll just connect you tomorrow with the updated status. +[00:45:07 -> 00:45:14] In the meanwhile, we will analyze your scan results reports also from our fraud analyzer team. +[00:45:14 -> 00:45:18] So they'll just analyze that, and I'll give you more details on that plan. +[00:45:18 -> 00:45:28] Is it okay if I can give you a call by tomorrow, by let's say by somewhere between 10 to 11, if that's fine for you? +[00:45:28 -> 00:45:31] Yeah, yeah, that's fine. +[00:45:31 -> 00:45:36] Well, I need to be at the computer. +[00:45:36 -> 00:45:44] I'll be away at work, but it takes me 30 minutes to get back home. +[00:45:44 -> 00:45:49] Okay, not a problem. You don't have to be in front of the computer at that time. +[00:45:49 -> 00:45:54] Maybe at what time you start for work, basically. +[00:45:54 -> 00:46:00] Yeah, that's fine. Anytime you call, be fine. +[00:46:00 -> 00:46:09] Okay, and the number from which you're calling right now, that's **redacted**. That's your mobile number. Is that correct? +[00:46:09 -> 00:46:12] Correct. +[00:46:12 -> 00:46:18] Okay, not a problem. I'll give you a call by tomorrow between 10 to 11, somewhere. +[00:46:18 -> 00:46:19] Okay. +[00:46:19 -> 00:46:22] Then maybe you can speak and I'll let you know the details further. +[00:46:22 -> 00:46:29] In the meanwhile, now the scan is going on, so leave your computer as it is. So it might take approximately an hour's time. +[00:46:29 -> 00:46:38] So if something comes suspicious, it will find and remove that. I'll upgrade the Windows Defender from the backend. I'll just put it first accordingly. +[00:46:38 -> 00:46:39] Okay. +[00:46:39 -> 00:46:40] Okay. +[00:46:40 -> 00:46:45] Okay, do I need to contact my bank or you think I'm okay? +[00:46:45 -> 00:46:52] I won't suggest you to contact anyone as of now, Mr. **redacted**, because your phone's lines are still shows hacked. +[00:46:52 -> 00:47:00] Until and unless we don't secure your network, if you do call directly to your bank, the hackers will get information. +[00:47:00 -> 00:47:08] And tomorrow till the time I'll call you and finishing this, fixing this issue, they might be able to get a hold of it. +[00:47:08 -> 00:47:09] Okay. +[00:47:09 -> 00:47:14] They can even do. So don't do anything. Don't call to anyone, if possible. +[00:47:14 -> 00:47:18] And don't explain or discuss anything over the call. +[00:47:18 -> 00:47:25] Because we are calling from a secure line, but the normal phone calls that we make, those are like normal phone calls. +[00:47:25 -> 00:47:26] Okay? +[00:47:26 -> 00:47:33] Yeah. So over the internet, I'd like to come in on my phone and my wife's phone, correct? +[00:47:33 -> 00:47:36] It can be in both of them, sir. We are not sure. +[00:47:36 -> 00:47:39] Because we have to analyze the whole scan report. +[00:47:39 -> 00:47:47] Then we can advise you which old devices are they with in concern and which all the hackers just got access and all. +[00:47:47 -> 00:47:50] So I'll let you know tomorrow in details. +[00:47:50 -> 00:47:56] If anything's suspicious or suspicious, I'll just keep contacting you on that phone, okay? +[00:47:56 -> 00:47:58] So let the scan results go around. +[00:47:58 -> 00:48:01] Okay. +[00:48:01 -> 00:48:02] Yeah, it's still going. +[00:48:02 -> 00:48:04] I'll call you tomorrow. +[00:48:04 -> 00:48:07] It just got started on the green. +[00:48:08 -> 00:48:10] Okay, I'll answer tomorrow. +[00:48:11 -> 00:48:12] Okay. +[00:48:12 -> 00:48:13] I'll see you tomorrow. +[00:48:13 -> 00:48:14] Thank you so much. +[00:48:14 -> 00:48:15] You're welcome. +[00:48:15 -> 00:48:16] Thank you. +[00:48:17 -> 00:48:18] Have a nice evening. +[00:48:18 -> 00:48:19] Thank you. +[00:48:19 -> 00:48:20] You too. +```