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SECURITY.md

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Security Policy

Chatwoot is looking forward to working with security researchers across the world to keep Chatwoot and our users safe. If you have found an issue in our systems/applications, please reach out to us.

Reporting a Vulnerability

We use huntr.dev for security issues that affect our project. If you believe you have found a vulnerability, please disclose it via this form.

This will enable us to review the vulnerability, fix it promptly, and reward you for your efforts.

If you have any questions about the process, feel free to reach out to security@chatwoot.com.

Out of scope

Please do not perform testing against Chatwoot production services. Use a self hosted instance to perform tests.

We consider the following to be out of scope, though there may be exceptions.

  • Missing HTTP security headers
  • Self XSS
  • HTTP Host Header XSS without working proof-of-concept
  • Incomplete/Missing SPF/DKIM
  • Denial of Service attacks
  • DNSSEC
  • Social Engineering attacks

If you are not sure about the scope, please create a report.

Thanks

Thank you for keeping Chatwoot and our users safe. 🙇