Stuck on Loading #205
-
|
Maybe I'm being too hasty, but after installing UpdateHub and running the exe file, it has stuck on Dashboard/Software health Loading... for 1hr. Is this normal behaviour? Going to Apps leaves it stuck on Checking for Updates... Eventually got this error:- Thanks. |
Beta Was this translation helpful? Give feedback.
Replies: 8 comments 13 replies
-
Beta Was this translation helpful? Give feedback.
-
|
In version 2.2, or a later version? |
Beta Was this translation helpful? Give feedback.
-
|
I am now running 2.2 after downloading the exe file on the 2.2 release page, but it just looks the same to me, getting stuck on Loading. The About button is inactive, so I can't check the version. The frame does not have any border so there is no maximise/minimise/exit icons.
On Wednesday, 13 September 2023 at 14:15:29 BST, sk00t3r802 ***@***.***> wrote:
In version 2.2, or a later version?
—
Reply to this email directly, view it on GitHub, or unsubscribe.
You are receiving this because you authored the thread.Message ID: ***@***.***>
|
Beta Was this translation helpful? Give feedback.
-
|
can you send us your log file so we can debug the issue better? |
Beta Was this translation helpful? Give feedback.
-
|
Where can Ii find the log file? I am not seeing one in the application's directory (C:\Users...\AppData\Local\Programs\update-hub). |
Beta Was this translation helpful? Give feedback.
-
|
it's located at |
Beta Was this translation helpful? Give feedback.
-
|
I don't have an app.log file in that directory. I have several log files under 'Session Storage' but those are the only .log files in the AppData\Roaming\update-hub directory. |
Beta Was this translation helpful? Give feedback.
-
|
I think what's happening is that some error is happening that is preventing the app from loading completely, including the logger. Open the inspecting tool in the app by pressing CTRL + SHIFT + * and send a screenshot of the "console" tab. |
Beta Was this translation helpful? Give feedback.
-
|
Sorry CTRL + SHIFT + * does nothing.
Jim
On Sunday, 17 September 2023 at 04:05:53 BST, KK-Designs ***@***.***> wrote:
I think what's happening is that some error is happening that is preventing the app from loading completely, including the logger. Open the inspecting tool in the app by pressing CTRL + SHIFT + * and send a screenshot of the "console" tab.
—
Reply to this email directly, view it on GitHub, or unsubscribe.
You are receiving this because you authored the thread.Message ID: ***@***.***>
|
Beta Was this translation helpful? Give feedback.
-
|
I'm not able to get that to work either. I uninstalled, made sure the directories were removed, and reinstalled and still had the same behavior. |
Beta Was this translation helpful? Give feedback.
-
|
do you have WinGet installed? |
Beta Was this translation helpful? Give feedback.
-
|
I was positive I had WinGet, but when I typed winget into a command prompt, it gave me the "'winget' is not recognized as an internal or external command, operable program or batch file." error. After installing WinGet, UpdateHub works fine. |
Beta Was this translation helpful? Give feedback.
-
|
If I type winget into a Command Line I get the attached reply. Is this what you'd expect?
J Darroch
On Friday, 6 October 2023 at 14:42:06 BST, KK-Designs ***@***.***> wrote:
do you have WinGet installed?
—
Reply to this email directly, view it on GitHub, or unsubscribe.
You are receiving this because you authored the thread.Message ID: ***@***.***>
|
Beta Was this translation helpful? Give feedback.
-
|
I do not see the attachment, can you send it here? |
Beta Was this translation helpful? Give feedback.
-
|
It's a png.
…--
/J //Darroch/
/Sent from my mobile/
----------------------------------------
10 Oct 2023 23:10:41 Nexova ***@***.***>:
I do not see the attachment, can you send it here?
—
Reply to this email directly, view it on GitHub[#205 (reply in thread)], or unsubscribe[https://github.com/notifications/unsubscribe-auth/ALZIEWGDCHCVBP5CPOIPFA3X6XBWBAVCNFSM6AAAAAA4PCGPPGVHI2DSMVQWIX3LMV43SRDJONRXK43TNFXW4Q3PNVWWK3TUHM3TENBWGQ2DS].
You are receiving this because you authored the thread.
|
Beta Was this translation helpful? Give feedback.
-
|
I do not see that image, can you try uploading it again? |
Beta Was this translation helpful? Give feedback.
-
|
Attached, this time as jpg.
Jim
On Wednesday, 11 October 2023 at 15:14:37 BST, Nexova ***@***.***> wrote:
I do not see that image, can you try uploading it again?
—
Reply to this email directly, view it on GitHub, or unsubscribe.
You are receiving this because you authored the thread.Message ID: ***@***.***>
|
Beta Was this translation helpful? Give feedback.
-
|
I am still not able to see it, that's weird. Can you try just copy-pasting the command output here? |
Beta Was this translation helpful? Give feedback.
-
|
I'm away for a week so will get back to you in a bit.
…--
/J //Darroch/
/Sent from my mobile/
----------------------------------------
12 Oct 2023 05:18:34 Nexova ***@***.***>:
I am still not able to see it, that's weird. Can you try just copy-pasting the command output here?
—
Reply to this email directly, view it on GitHub[#205 (reply in thread)], or unsubscribe[https://github.com/notifications/unsubscribe-auth/ALZIEWAVJV6MLYAGEVSD44TX65VRTANCNFSM6AAAAAA4PCGPPE].
You are receiving this because you authored the thread.
|
Beta Was this translation helpful? Give feedback.
-
|
I installed v2.3.4 on Win10 22H2 and have the same problem, stuck on loading or searching for updates. Computer is rebooted. Winget is installed. It's not a firewall issue. |
Beta Was this translation helpful? Give feedback.
-
|
Should a new thread be started? |
Beta Was this translation helpful? Give feedback.
I was positive I had WinGet, but when I typed winget into a command prompt, it gave me the "'winget' is not recognized as an internal or external command, operable program or batch file." error. After installing WinGet, UpdateHub works fine.