domain.yml

version: '2.0'
config:
  store_entities_as_slots: true
session_config:
  session_expiration_time: 60
  carry_over_slots_to_new_session: true
intents:
  - welcome:
      use_entities: true
  - inform:
      use_entities: true
  - out_of_scope:
      use_entities: false
  - faq:
      use_entities: false
  - confirm:
      use_entities: true
  - deny:
      use_entities: true
  - cancel:
      use_entities: false
  - nlu_fallback:
      use_entities: true
  - trigger_response_selector:
      use_entities: false
  - praise:
      use_entities: false
  - explain:
      use_entities: false
  - help:
      use_entities: false
  - chitchat:
      use_entities: false
  - discontent:
      use_entities: false
  - handoff:
      use_entities: false
  - bye:
      use_entities: false
  - thankyou:
      use_entities: false
  - resolved:
      use_entities: false

  - issue:
      use_entities: true
  - issue_account:
      use_entities: true
  - issue_crash:
      use_entities: true

  - issue_playback:
      use_entities: true
  - issue_synchronization:
      use_entities: true
  - issue_stream_interruptions:
      use_entities: true
  - issue_offline:
      use_entities: true

entities:
  - vendor
  - model_name
  - platform
  - os_name
  - browser_name
  - connectivity
  - quality
  - version
  - app_version
  - video_content_type
  - video_content_id
  - email
slots:
  vendor:
    type: rasa.shared.core.slots.TextSlot
    initial_value: null
    auto_fill: true
    influence_conversation: false
  model_name:
    type: rasa.shared.core.slots.TextSlot
    initial_value: null
    auto_fill: true
    influence_conversation: false
  platform:
    type: rasa.shared.core.slots.TextSlot
    initial_value: null
    auto_fill: true
    influence_conversation: false
  os_name:
    type: rasa.shared.core.slots.TextSlot
    initial_value: null
    auto_fill: true
    influence_conversation: false
  os_version:
    type: rasa.shared.core.slots.TextSlot
    initial_value: null
    auto_fill: true
    influence_conversation: false
  email:
    type: rasa.shared.core.slots.TextSlot
    initial_value: null
    auto_fill: true
    influence_conversation: false
  account_activated:
    type: rasa.shared.core.slots.BooleanSlot
    initial_value: null
    auto_fill: true
    influence_conversation: true
  password_reset:
    type: rasa.shared.core.slots.BooleanSlot
    initial_value: null
    auto_fill: true
    influence_conversation: true
  resolution_failed:
    type: rasa.shared.core.slots.BooleanSlot
    initial_value: null
    auto_fill: false
    influence_conversation: true
  act_email_received:
    type: rasa.shared.core.slots.BooleanSlot
    initial_value: null
    auto_fill: false
    influence_conversation: true
  video:
    type: rasa.shared.core.slots.TextSlot
    initial_value: null
    auto_fill: true
    influence_conversation: false
  time:
    type: rasa.shared.core.slots.TextSlot
    initial_value: null
    auto_fill: true
    influence_conversation: false
  a_detailed_problem:
    type: rasa.shared.core.slots.TextSlot
    initial_value: null
    auto_fill: true
    influence_conversation: false
  b_expected_behavior:
    type: rasa.shared.core.slots.TextSlot
    initial_value: null
    auto_fill: true
    influence_conversation: false
  c_steps_to_reproduce:
    type: rasa.shared.core.slots.TextSlot
    initial_value: null
    auto_fill: true
    influence_conversation: false
  connectivity:
    type: categorical
    initial_value: null
    influence_conversation: false
    values:
      - lan
      - wlan
      - cellular
  autoplay:
    type: bool
    initial_value: null
    auto_fill: true
    influence_conversation: false
  video_interruptions:
    type: text
    initial_value: null
    auto_fill: true
    influence_conversation: false
  quality:
    type: categorical
    initial_value: null
    influence_conversation: false
    values:
      - hoch
      - mittel
      - niedrig
  app_version:
    type: text
    initial_value: null
    auto_fill: true
    influence_conversation: false
  error_message:
    type: text
    initial_value: null
    auto_fill: true
    influence_conversation: false
  video_content_id:
    type: text
    initial_value: null
    auto_fill: true
    influence_conversation: false
  video_content_type:
    type: text
    initial_value: null
    influence_conversation: false
    auto_fill: true
  email_contact:
    type: text
    initial_value: null
    auto_fill: true
    influence_conversation: false
  issue_type:
    type: categorical
    initial_value: null
    influence_conversation: true
    values:
      - undefined
      - stream_interrupt
      - synchronisation
      - playback
      - offline
  confirm_required:
    type: list
    initial_value: null
    auto_fill: false
    influence_conversation: false
  confirm_slot:
    type: rasa.shared.core.slots.BooleanSlot
    initial_value: null
    auto_fill: false
    influence_conversation: false

actions:
  - validate_form_issue_playback
  - submit_incident
  - action_explain_requested_slot
  - action_help_fill_requested_slot
  - action_set_incident_type_slot
  - action_ask_confirm_slot

forms:
  form_issue_playback:
    ignored_intents:
      - explain
      - help
      - chitchat
      - out_of_scope
      - cancel
      - discontent
    required_slots:
      a_detailed_problem:
        - type: from_text
      b_expected_behavior:
        - type: from_text
      c_steps_to_reproduce:
        - type: from_text
      video_content_type:
        - entity: video_content_type
          type: from_entity
        - type: from_text
      video_content_id:
        - type: from_entity
          entity: video_content_id
        - type: from_text
      video_interruptions:
        - type: from_intent
          value: true
          intent: issue_stream_interruptions
        - type: from_intent
          value: false
          intent: deny
        - type: from_intent
          value: true
          intent: confirm
        - type: from_text
      platform:
        - entity: platform
          type: from_entity
      model_name:
        - type: from_entity
          entity: model_name
        - type: from_entity
          entity: browser_name
        - type: from_text
      vendor:
        - type: from_entity
          entity: vendor
        - type: from_text
      os_name:
        - type: from_entity
          entity: os_name
          group: os
      os_version:
        - type: from_entity
          entity: version
          group: os
        - type: from_entity
          entity: version
      app_version:
        - type: from_entity
          entity: version
        - type: from_entity
          entity: app_version
      connectivity:
        - type: from_entity
          entity: connectivity
        - type: from_text
      error_message:
        - type: from_intent
          value: no_error_msg
          intent: deny
        - type: from_text
      email_contact:
        - type: from_entity
          entity: email
        - type: from_intent
          value: none
          intent: deny


  form_issue_account:
    required_slots:
      email:
        - entity: email
          type: from_entity
      platform:
        - entity: platform
          type: from_entity

e2e_actions: [ ]