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Credit Card Travel Bot

This is an example Rasa CALM chatbot for a travel related credit card customer. Some example skills:

  • Handle FAQ's using enterprise search
  • Account balance checker
  • Request recent purchase info
  • Making payments
  • Get special offers
  • Review recent charges
  • Hear payment due date
  • Check available credit
  • Check Membership Rewards

Setup

Requires 3.7.0 or later

export RASA_PRO_LICENSE=xyzzy
export OPENAI_API_KEY=xyzzy
rasa train --domain domain/
rasa test e2e e2e_tests

To talk to the bot

First start the action server:

rasa run actions

You then have several options talk to the bot:

  • rasa inspetct (recommended)
  • rasa shell
  • make rasa-run, then open index.html in the browser
    • This option sends an initial payload upon connect & it allows for some styling in case of demos.

Example LLM Flows

  • search for hotels
  • check the user's account balance

Testing Enterprise Search

The demo loads credit card travel related FAQ's. The source documents are in the /docs directory of this repo.

Here are some example questions:

  • What hotel credits are available
  • Do I have access to airport lounges
  • Are there any airline fee credits
  • Can points be used to upgrade flights
  • Can I use points to book travel for others