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faq.html
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<!DOCTYPE html>
<html>
<head>
<meta charset="UTF-8">
<meta http-equiv="X-UA-Compatible" content="IE=edge">
<meta name="viewport" content="width=device-width, initial-scale=1, minimum-scale=1">
<link rel="icon" type="image/png" sizes="32x32" href="assets/images/favicon-32x32.png">
<link rel="icon" type="image/png" sizes="16x16" href="assets/images/favicon-16x16.png">
<meta name="description" content="">
<meta name="color-scheme" content="dark">
<title>Frequently Asked Questions - Retro Music Player</title>
<link rel="stylesheet" href="styles/bootstrap.min.css">
<link rel="stylesheet" href="assets/icons/styles.css">
<link rel="stylesheet" href="styles/style.css">
</head>
<body>
<section class="menu navmenu">
<nav class="navbar navbar-dropdown navbar-fixed-top navbar-expand-lg">
<div class="container-fluid">
<div class="navbar-brand">
<span class="navbar-logo">
<a href="https://retromusic.app">
<img src="assets/images/retro.svg" alt="Logo" style="height: 3rem;background-color: white;">
</a>
</span>
<span class="navbar-text"><a class="navbar-text text-white display-7"
href="https://retromusic.app">Retro Music Player</a></span>
</div>
<button class="navbar-toggler" type="button" data-toggle="collapse"
data-target="#navbarSupportedContent" aria-controls="navbarNavAltMarkup" aria-expanded="false"
aria-label="Toggle navigation">
<div class="hamburger">
<span></span>
<span></span>
<span></span>
<span></span>
</div>
</button>
<div class="collapse navbar-collapse" id="navbarSupportedContent">
<ul class="navbar-nav nav-dropdown" data-app-modern-menu="true">
<li class="nav-item"><a class="nav-link link text-white display-4"
href="https://retromusic.app">Home</a></li>
<li class="nav-item"><a class="nav-link link text-white display-4"
href="screenshots">Screenshots</a></li>
<li class="nav-item"><a class="nav-link link text-white display-4" href="about">About Us</a>
</li>
<li class="nav-item"><a class="nav-link link text-white display-4" href="contact"
aria-expanded="true">Contact Us</a>
</li>
<li class="nav-item"><a class="nav-link link text-white display-4" href="faq"
aria-expanded="true">FAQ</a></li>
</ul>
<div class="navbar-buttons section-btn"><a class="btn btn-primary display-4"
href="https://play.google.com/store/apps/details?id=code.name.monkey.retromusic"><span
class="icon-download icon-font"></span>
Download</a></div>
</div>
</div>
</nav>
</section>
<div class="animate">
<section class="faq-page">
<div class="container">
<div class="row justify-content-center">
<div class="col-12 col-md-10">
<div class="section-head align-center mb-4">
<h3 class="section-title mb-0 display-2"><strong>Frequently Asked
Questions</strong><br><strong><br></strong>
</h3>
</div>
<div id="bootstrap-toggle" class="accordionStyles tab-content">
<div class="card mb-3">
<div class="card-header">
<a role="button" class="collapsed panel-title" data-toggle="collapse"
href="#collapse1" aria-expanded="false" aria-controls="collapse1">
<h6 class="panel-title-edit mb-0 display-7"><strong>Q: How do I get the beta
version of Retro Music?</strong>
</h6>
<span class="sign icon-font icon-chevron-down"></span>
</a>
</div>
<div id="collapse1" class="panel-collapse collapse">
<div class="panel-body">
<p class="panel-text display-7">You can opt-in for the beta build by clicking on
this link: <a
href="https://play.google.com/apps/testing/code.name.monkey.retromusic"
target="_blank" rel="noopener noreferrer">Register
for beta</a>
</p>
</div>
</div>
</div>
<div class="card mb-3">
<div class="card-header">
<a role="button" class="collapsed panel-title" data-toggle="collapse"
href="#collapse2" aria-expanded="false" aria-controls="collapse2">
<h6 class="panel-title-edit mb-0 display-7"><strong>Q: How to restore my
purchases?</strong>
</h6>
<span class="sign icon-font icon-chevron-down"></span>
</a>
</div>
<div id="collapse2" class="panel-collapse collapse">
<div class="panel-body">
<p class="panel-text display-7">Make sure to switch and use the account in the
Play Store app through which you purchased before installing Retro music.
The account used to install the app is also used to purchase or restore the
premium license.<br><br>If you already have installed it, remove all other
accounts except the one with which you purchased premium. Then restore the
purchase.</p>
</div>
</div>
</div>
<div class="card mb-3">
<div class="card-header">
<a role="button" class="collapsed panel-title" data-toggle="collapse"
href="#collapse3" aria-expanded="false" aria-controls="collapse3">
<h6 class="panel-title-edit mb-0 display-7"><strong>Q: How do I use offline
synced lyrics?</strong>
</h6>
<span class="sign icon-font icon-chevron-down"></span>
</a>
</div>
<div id="collapse3" class="panel-collapse collapse">
<div class="panel-body text-white">
<p class="panel-text display-7 text-white">
<p>
<h5>There are three methods for how to get offline synced lyrics.</h5>
</p>
<p><strong>Method 1:</strong></p>
<ul>
<li>Download the time-stamped lyrics for your songs. They are need to be in
this format: <code>[00:04:02] Some lyrics text</code></li>
<li>Copy these time-stamped lyrics.</li>
<li>Open retro music and head to the song synced lyrics editor.</li>
<li>Paste the lyrics there normally and exit the editor</li>
<li>Open back lyrics & you should see your time-stamped lyrics there.</li>
</ul>
<p><strong>Method 2:</strong></p>
<ul>
<li>Download the <code>.lrc</code> files for your songs They are need to be
in this format: <code>[00:04:02] Some lyrics text</code></li>
<li>Now you have to rename the file you created in this way:
<code><song_name> - <artist_name>.lrc</code> or for
better matching copy the <code><song_name></code> and the
<code><artist_name></code> from the tag editor and then rename
the file.
</li>
<li>Now paste the LRC files to the following path :
<code>/sdcard/Retromusic/lyrics/</code>
Here sdcard is your internal storage.
</li>
</ul>
<p><strong>Method 3: (Requires third-party app)</strong></p>
<ul>
<li>Download <a
href="https://play.google.com/store/apps/details?id=com.fillobotto.mp3tagger"
target="_blank" rel="noopener noreferrer">automatag</a> or <a
href="https://play.google.com/store/apps/details?id=com.serg.chuprin.tageditor"
target="_blank" rel="noopener noreferrer">autotagger</a> from Play
Store.</li>
<li>Find the time-stamped lyrics for your songs which don't have lyrics
already. A time-stamped lyrics looks like this, <code>[00:04:02]
Some lyrics text</code> for example.</li>
<li>Now you have to rename the file you created in this way:
<code><song_name> - <artist_name>.lrc</code> or for
better matching copy the <code><song_name></code> and the
<code><artist_name></code> from the tag editor and then rename
the file.
</li>
<li>Find your song to edit and paste the synced lyrics. </li>
</ul>
<p><strong>Some Important Notes:</strong></p>
<ul>
<li>If you want to skip to particular time stamp, simply scroll to the
time stamp from where you want to start from and a 'Play'
icon will appear left to the particular stamp. Tap on play button to
play from there.</li>
<li>When you save lyrics by pasting them into the lyrics editor, close the
lyrics editor and reopen it for the lyrics to appear.</li>
<li>We have a short tutorial video for those who are having trouble getting
the synced lyrics to work. <a href="https://youtu.be/1oIOTGWhNMY"
target="_blank" rel="noopener noreferrer">(Tap here to watch the
video tutorial)</a></li>
</ul>
</p>
</div>
</div>
</div>
<div class="card mb-3">
<div class="card-header">
<a role="button" class="collapsed panel-title" data-toggle="collapse"
href="#collapse5" aria-expanded="false" aria-controls="collapse5">
<h6 class="panel-title-edit mb-0 display-7"><strong>Q: How do I change the
theme?</strong>
</h6>
<span class="sign icon-font icon-chevron-down"></span>
</a>
</div>
<div id="collapse5" class="panel-collapse collapse">
<div class="panel-body text-white">
<p class="panel-text display-7">Themes can be selected from the Look & Feel
section of the settings.</p>
</div>
</div>
</div>
<div class="card mb-3">
<div class="card-header">
<a role="button" class="collapsed panel-title" data-toggle="collapse"
href="#collapse6" aria-expanded="false" aria-controls="collapse6">
<h6 class="panel-title-edit mb-0 display-7"><strong>Q: Equailizer is very laggy
and unstable or I am getting "No equalizer found" error. why?</strong>
</h6>
<span class="sign icon-font icon-chevron-down"></span>
</a>
</div>
<div id="collapse6" class="panel-collapse collapse">
<div class="panel-body text-white">
<p class="panel-text display-7">The Retro music in-built equalizer was removed
updates ago so the only equalizer you will have by your OEM or android which
aren't made by us and have no control over them. So you can report those
issues to your OEM so that they can provide a fix in next updates. <br><br>
If you are seeing "No Equalizer Found" in your device, this means your
device doesn't have stock equalizer MusicFx Equalizer. You can try using
<a href="https://drive.google.com/file/d/1_1bpsn6roeEyElGKikbU39lVKUH8O3xp/view?usp=drivesdk"
target="_blank" rel="noopener noreferrer">this equalizer</a> made by AEX
ROM developers.
</p>
</div>
</div>
</div>
<div class="card mb-3">
<div class="card-header">
<a role="button" class="collapsed panel-title" data-toggle="collapse"
href="#collapse7" aria-expanded="false" aria-controls="collapse7">
<h6 class="panel-title-edit mb-0 display-7"><strong>Q: Why aren't last added
songs showing?</strong>
</h6>
<span class="sign icon-font icon-chevron-down"></span>
</a>
</div>
<div id="collapse7" class="panel-collapse collapse">
<div class="panel-body text-white">
<p class="panel-text display-7">Settings -> Other -> Last added playlist
interval -> Select an option from the list.</p>
</div>
</div>
</div>
<div class="card mb-3">
<div class="card-header">
<a role="button" class="collapsed panel-title" data-toggle="collapse"
href="#collapse8" aria-expanded="false" aria-controls="collapse8">
<h6 class="panel-title-edit mb-0 display-7"><strong>Q: How do I enable
fullscreen lockscreen controls?</strong>
</h6>
<span class="sign icon-font icon-chevron-down"></span>
</a>
</div>
<div id="collapse8" class="panel-collapse collapse">
<div class="panel-body text-white">
<p class="panel-text display-7">Settings -> Personalize -> Fullscreen
controls -> Enable (this will only be visible when songs are playing from
Retro Music).</p>
</div>
</div>
</div>
<div class="card mb-3">
<div class="card-header">
<a role="button" class="collapsed panel-title" data-toggle="collapse"
href="#collapse9" aria-expanded="false" aria-controls="collapse9">
<h6 class="panel-title-edit mb-0 display-7"><strong>Q: Why are my gallery or
random pictures showing up as album art?</strong>
</h6>
<span class="sign icon-font icon-chevron-down"></span>
</a>
</div>
<div id="collapse9" class="panel-collapse collapse">
<div class="panel-body text-white">
<p class="panel-text display-7">Settings -> Images -> Ignore media store
covers -> Enable </p>
</div>
</div>
</div>
<div class="card mb-3">
<div class="card-header">
<a role="button" class="collapsed panel-title" data-toggle="collapse"
href="#collapse10" aria-expanded="false" aria-controls="collapse10">
<h6 class="panel-title-edit mb-0 display-7"><strong>Q: Which file types are
supported?</strong>
</h6>
<span class="sign icon-font icon-chevron-down"></span>
</a>
</div>
<div id="collapse10" class="panel-collapse collapse">
<div class="panel-body text-white">
<p class="panel-text display-7">Retro Music uses the native media player that
comes with your Android phone, so as long as a file type is supported by
your phone, it's supported by Retro Music.</p>
</div>
</div>
</div>
<div class="card mb-3">
<div class="card-header">
<a role="button" class="collapsed panel-title" data-toggle="collapse"
href="#collapse11" aria-expanded="false" aria-controls="collapse11">
<h6 class="panel-title-edit mb-0 display-7"><strong>Q: Why is my device slowing
down when I'm using the app?</strong>
</h6>
<span class="sign icon-font icon-chevron-down"></span>
</a>
</div>
<div id="collapse11" class="panel-collapse collapse">
<div class="panel-body text-white">
<p class="panel-text display-7">Retro Music is image intensive, it keeps images
in the cache for quick loading.</p>
</div>
</div>
</div>
<div class="card mb-3">
<div class="card-header">
<a role="button" class="collapsed panel-title" data-toggle="collapse"
href="#collapse12" aria-expanded="false" aria-controls="collapse12">
<h6 class="panel-title-edit mb-0 display-7"><strong>Q: The title "Retro Music"
is showing on the top of the app, how can i fix this?</strong>
</h6>
<span class="sign icon-font icon-chevron-down"></span>
</a>
</div>
<div id="collapse12" class="panel-collapse collapse">
<div class="panel-body text-white">
<p class="panel-text display-7">If you are facing this issue, please clear the
app's cache and data.</p>
</div>
</div>
</div>
<div class="card mb-3">
<div class="card-header">
<a role="button" class="collapsed panel-title" data-toggle="collapse"
href="#collapse14" aria-expanded="false" aria-controls="collapse14">
<h6 class="panel-title-edit mb-0 display-7"><strong>Q: My app has started
crashing after updating from Play Store. How do I fix it?</strong>
</h6>
<span class="sign icon-font icon-chevron-down"></span>
</a>
</div>
<div id="collapse14" class="panel-collapse collapse">
<div class="panel-body text-white">
<p class="panel-text display-7">Sorry, settings have changed internally. Please
try <strong>clear data of the app</strong>. If it doesn't work, reinstalling
fresh from play store should help.</p>
</div>
</div>
</div>
<div class="card mb-3">
<div class="card-header">
<a role="button" class="collapsed panel-title" data-toggle="collapse"
href="#collapse15" aria-expanded="false" aria-controls="collapse15">
<h6 class="panel-title-edit mb-0 display-7"><strong>Q: Why has all the text gone
white/dissapeared?</strong>
</h6>
<span class="sign icon-font icon-chevron-down"></span>
</a>
</div>
<div id="collapse15" class="panel-collapse collapse">
<div class="panel-body text-white">
<p class="panel-text display-7">Change the theme to Black or Dark and change it
back to what you had before.</p>
</div>
</div>
</div>
<div class="card mb-3">
<div class="card-header">
<a role="button" class="collapsed panel-title" data-toggle="collapse"
href="#collapse16" aria-expanded="false" aria-controls="collapse16">
<h6 class="panel-title-edit mb-0 display-7"><strong>Q: Why some of my songs are
not showing in my library?</strong>
</h6>
<span class="sign icon-font icon-chevron-down"></span>
</a>
</div>
<div id="collapse16" class="panel-collapse collapse">
<div class="panel-body text-white">
<p class="panel-text display-7 text-white">
<p>
<h5>Having some problems with music files not showing in your library? Try these
solutions:</h5>
</p>
<ul>
<li>Try checking that the audio files are not less than 30 seconds. If so,
go to Settings -> Other and put <strong>"Filter Song
Duration"</strong> to zero.</li>
<li>Remove "<code>.nomedia</code>" file from the music folder in your device
storage. Enable hidden files/folders in your file manager beforehand.
</li>
<li>Try manually scanning the media folder or reboot to refresh the media
store. The scan option is available in the folder tab. To access the
folder tab, go to settings -> personalize -> library categories
and enable folders. If it isn't visible, click reset.</li>
<li>If it still doesn't work and your audio files are stored on an SD card.,
try moving them to internal memory then back to SD card.</li>
<li>If that doesn't work, download the phonograph music app and let that app
scan your music.</li>
<li>If none of the preceding options work, clear the data from the "media
storage" app (not cache). Go to system settings -> apps -> enable
system apps and clear data to find this app.</li>
</ul>
</p>
</div>
</div>
</div>
<div class="card mb-3">
<div class="card-header">
<a role="button" class="collapsed panel-title" data-toggle="collapse"
href="#collapse17" aria-expanded="false" aria-controls="collapse17">
<h6 class="panel-title-edit mb-0 display-7"><strong>Q: How do I export and
import playlist?</strong>
</h6>
<span class="sign icon-font icon-chevron-down"></span>
</a>
</div>
<div id="collapse17" class="panel-collapse collapse">
<div class="panel-body text-white">
<p class="panel-text display-7 text-white">
<p><strong>For Exporting playlists: </strong></p>
<ul>
<li>In your built-in music player, there should be an option to save those
playlists as a file. Save them and import them from the file manager by
opening it into retro music.</li>
<li>To export from Retro Music, simply tap on <strong>save playlist as a
file</strong>.</li>
</ul>
<p><strong>For Importing playlists: </strong></p>
<ul>
<li>Retro Music will automatically detect any playlist file when that
playlist file is stored in InternalStorage/Playlist. However, if it
doesn't, just open "file manager" and open that playlist file with Retro
Music.</li>
<li>For restoring playlists, the location of songs must be the same in both
the Playlist file and in your storage. For example, your music is in
"Internalstorage/Music" and the playlist file has a song location
"Internalstorage/Songs". Then it will not be going to work since both
these locations are different.</li>
</ul>
<blockquote>
<p>Note that those playlists must be of your offline music only since retro
music is an offline music player, not an online music player. So if your
playlist is of online music, it can't be opened on other offline
players.</p>
</blockquote>
</p>
</div>
</div>
</div>
<div class="card mb-3">
<div class="card-header">
<a role="button" class="collapsed panel-title" data-toggle="collapse"
href="#collapse18" aria-expanded="false" aria-controls="collapse18">
<h6 class="panel-title-edit mb-0 display-7"><strong>Q: Why does my library shows
song files twice or no song at all?</strong>
</h6>
<span class="sign icon-font icon-chevron-down"></span>
</a>
</div>
<div id="collapse18" class="panel-collapse collapse">
<div class="panel-body text-white">
<p class="panel-text display-7 text-white">
<h5>If you are seeing duplication of songs in the library or no songs at all,
then it's because of the Media Store issue which got affected by some other
app.
<br><br> To fix this:
</h5>
<ul>
<li>Head to your device settings</li>
<li>Open up "Apps & notifications" (This name depends from ROM to ROM)</li>
<li>Find the 'Media storage' app and clear storage (both data and cache) of
it.
</li>
<li>Then open the Retro Music app and manually scan your music from your
storage.</li>
<li>Reboot the device to refresh the media store (Not sure if this is
necessary)
</li>
</ul>
<blockquote>
<p>NOTE: Don't panic when you will open Retro Music and see "Zero" songs
there in the library.
It's because you cleared Media Store which is responsible for
recognising files on your
device.</p>
</blockquote>
</p>
</div>
</div>
</div>
<div class="card mb-3">
<div class="card-header">
<a role="button" class="collapsed panel-title" data-toggle="collapse"
href="#collapse19" aria-expanded="false" aria-controls="collapse19">
<h6 class="panel-title-edit mb-0 display-7"><strong>Q: I can't find folder menu
anymore after latest update?</strong>
</h6>
<span class="sign icon-font icon-chevron-down"></span>
</a>
</div>
<div id="collapse19" class="panel-collapse collapse">
<div class="panel-body text-white">
<p class="panel-text display-7">Head to settings -> personalise. And select
folders from "library categories". If there is option of folders, tap on
reset and select folders.</p>
</div>
</div>
</div>
<div class="card mb-3">
<div class="card-header">
<a role="button" class="collapsed panel-title" data-toggle="collapse"
href="#collapse20" aria-expanded="false" aria-controls="collapse20">
<h6 class="panel-title-edit mb-0 display-7"><strong>Q: How to apply a custom
font?</strong>
</h6>
<span class="sign icon-font icon-chevron-down"></span>
</a>
</div>
<div id="collapse20" class="panel-collapse collapse">
<div class="panel-body text-white">
<p class="panel-text display-7">Since the replacement of the default font used
by Retro Music with the system based font, you can set almost any font you
like within your operating system and Retro Music will automatically use it.
The change was made to fix font-related issues such as wrong text or
symbols. <br><br> However, we do have an option to apply Manrope font an
option if you do not like your system font and you are not able to set any
custom font. </p>
</div>
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