README.md

Omnichannel

With the Rocket.Chat Omnichannel feature, you can talk to your customers and website visitors, regardless of the channel they choose to connect with you.

The Omnichannel endpoints are of two types: authenticated and non-authenticated.

• Endpoints requiring authentication: The workspace admins and managers use the endpoints that require authentication with a login method.
• Endpoints not requiring authentication: Visitors can use the endpoints that require no authentication. These endpoints require a visitor token which is like an authentication parameter for visitors. Visitors can register themselves by providing a random unique string as the token which can be used for other such endpoints.

The endpoints in this section are:

livechat-endpoints	livechat-endpoints
voice-channel-endpoints	voice-channel-endpoints
canned-responses	canned-responses