agents-average-service-time.md

Get Agent Average Service Time

Gives the average service time (in seconds) for each agent.

HTTP Method	URL	Requires Auth
GET	/api/v1/livechat/analytics/agents/average-service-time	yes

{% hint style="info" %} Permission required: view-livechat-manager {% endhint %}

Query Parameters

This endpoint supports the optional offset and count parameters from the #paginationquery parameters. The other required parameters are as follows:

Key	Example Value	Description
start*	2020-09-09T00:11:22.345Z	The start date.
end*	2020-09-10T23:59:22.345Z	The end date.

Example Call

{% code overflow="wrap" %}

curl --location --request GET 'http://localhost:3000/api/v1/livechat/analytics/agents/average-service-time?start=2020-02-12T00:11:22.345Z&end=2020-02-18T23:59:22.345Z' \
--header 'X-Auth-Token: myauth-token' \
--header 'X-User-Id: myuser-name'

{% endcode %}

Example Response

{
    "agents": [
        {
            "_id": "rbAXPnMktTFbNpwtJ",
            "username": "kim.jane",
            "averageServiceTimeInSeconds": 1106183
        },
        {
            "_id": "CkCPNcvsvCDfmWLqC",
            "username": "byu.baek",
            "averageServiceTimeInSeconds": 2059
        },
        {
            "_id": "CkCPNcvsvCDfmWLqC",
            "username": "doe.john",
            "averageServiceTimeInSeconds": 83303
        }
    ],
    "count": 3,
    "offset": 0,
    "total": 3,
    "success": true
}