agents-total-service-time.md

Get Agent Total Service Time

Gives the total service time sorted by agent.

HTTP Method	URL	Requires Auth
GET	/api/v1/livechat/analytics/agents/total-service-time	yes

{% hint style="info" %}

• Permission required: view-livechat-manager
• Service time means how long time the agent is online and available. It does not mean how long time the agent was busy serving chats. {% endhint %}

Query Parameters

This endpoint supports the optional offset and count parameters from the #paginationquery parameters. The other required parameters are as follows:

Key	Example Value	Description
start*	2020-09-09T00:11:22.345Z	The start date.
end*	2020-09-10T23:59:22.345Z	The end date.

Example Call

{% code overflow="wrap" %}

curl --location --request GET 'http://localhost:3000/api/v1/livechat/analytics/agents/total-service-time?start=2020-02-12T00:11:22.345Z&end=2020-02-18T23:59:22.345Z' \
--header 'X-Auth-Token: myauth-token' \
--header 'X-User-Id: myuser-name'

{% endcode %}

Example Response

{
    "agents": [
        {
            "chats": 3,
            "_id": "rbAXPnMktTFbNpwtJ",
            "username": "kim.baeko",
            "serviceTimeDuration": 331
        },
        {
            "chats": 4,
            "_id": "CkCPNcvsvCDfmWLqC",
            "username": "han.jun",
            "serviceTimeDuration": 823
        },
        {
            "chats": 4,
            "_id": "CkCPNcvsvCDfmWLqC",
            "username": "doe.john",
            "serviceTimeDuration": 333
        }
    ],
    "count": 3,
    "offset": 0,
    "total": 3,
    "success": true
}