get-average-service-time.md

Get Average Service Time

Returns average service time (in seconds) for chats by department.

HTTP Method	URL	Requires Auth
GET	/api/v1/livechat/analytics/departments/average-service-time	yes

{% hint style="info" %} Permission required: view-livechat-manager {% endhint %}

Query Parameters

This endpoint supports the offset and count parameters from the #paginationquery parameters. The other parameters are as follows:

Key	Example Value	Description
start*	2020-09-09T00:11:22.345Z	The start date.
end*	2021-09-10T23:59:22.345Z	The end date.

Example Call

curl --location --request GET 'http://localhost:3000/api/v1/livechat/analytics/departments/average-service-time?start=2020-09-09T00:11:22.345Z&end=2021-09-09T00:11:22.345Z \
--header 'X-Auth-Token: myauth-token' \
--header 'X-User-Id: myuser-name'

Example Response

{
    "departments": [
        {
            "_id": "CAJioQNAvLnYWTy8i",
            "averageServiceTimeInSeconds": 1920
        },
        {
            "_id": "GgYvrkAF63aeQmsh4",
            "averageServiceTimeInSeconds": 3583
        },
        {
            "_id": "sLYp3ry7CRizaP3rJ",
            "averageServiceTimeInSeconds": 2941
        },
        {
            "_id": "BiqbQav59HD2LzXEY",
            "averageServiceTimeInSeconds": 5831
        },
        {
            "_id": null,
            "averageServiceTimeInSeconds": 3892998
        },
        {
            "_id": "Yi87Ju7eTHiZQ7CJt",
            "averageServiceTimeInSeconds": 1205
        },
        {
            "_id": "4LCeYmCHHnQ3EDBgf",
            "averageServiceTimeInSeconds": 755
        },
        {
            "_id": "8MGLTfaKLCbE9CqR8",
            "averageServiceTimeInSeconds": 1635
        }
    ],
    "count": 8,
    "offset": 0,
    "total": 8,
    "success": true
}