get-call-center-rooms.md

Get List of Call Center Rooms

HTTP Method	URL	Requires Auth
GET	/api/v1/voip/rooms	yes

{% hint style="info" %} Permissions required:

• For an admin: view-livechat-rooms
• For an agent: view-l-room {% endhint %}

Query Parameters

This endpoint supports the optional #pagination and #query-and-fields parameters. Additional optional parameters are as follows:

Key	Example Value	Description
agents	string[]	List of agent information.
open	true	The status of the room. The value can be true or false.
createdAt	2021-07-09T20:20:58.755Z	The date and time when the room was created.
closedAt	2021-07-09T21:20:58.755Z	The date and time when the room was closed.
tags	string[]	List of tag information.
queue	string	The ID assigned to the call (opaque ID).
visitorId	47Dajwh9DjpnTAugW	The visitor ID.
direction	inbound	The direction of the call.
roomName	Missing key	The name of the room.

Example Call

curl -X GET\
     -H "Content-type:application/json" \
     http://localhost:3000/api/v1/voip/rooms \
     -d '{"open": true }'

Example Response

{
    "room": {
        "_id": "kCJDd5peKiZnGJLPq",
        "fname": "Mary",
        "t": "l",
        "v": {
            "_id": "47Dajwh9DjpnTAugW",
            "username": "guest-165",
            "token": "8s7e9ony6ctl27e1qf8kue",
            "status": "offline",
            "lastMessageTs": "2021-07-09T20:20:58.755Z"
        },
        "departmentId": "CAJioQNAvLnYWTy8i",
        "default": false,
        "ro": false,
        "sysMes": true,
        "open": true,
        "msgs": 7,
        "ts": "2021-07-09T20:12:19.795Z",
        "_updatedAt": "2021-07-09T20:21:07.334Z",
        "lm": "2021-07-09T20:20:58.755Z",
        "customFields": {
            "salesforceCrmContactId": "0032y000009mtOIAAY"
        },
        "usersCount": 2,
        "cl": false,
        "departmentAncestors": [
            "sriw2wmP2Zz2pPrre"
        ],
        "lastMessage": {
            "_id": "SgrsSm3HNGrG5xTmk",
            "rid": "kCJDd5peKiZnGJLPq",
            "msg": "d",
            "token": "8s7e9ony6ctl27e1qf8kue",
            "alias": "Mary",
            "ts": "2021-07-09T20:20:58.755Z",
            "u": {
                "_id": "47Dajwh9DjpnTAugW",
                "username": "guest-165",
                "name": "Mary"
            },
            "_updatedAt": "2021-07-09T20:20:58.896Z",
            "urls": [],
            "mentions": [],
            "channels": [],
            "md": [
                {
                    "type": "PARAGRAPH",
                    "value": [
                        {
                            "type": "PLAIN_TEXT",
                            "value": "d"
                        }
                    ]
                }
            ],
            "newRoom": false,
            "showConnecting": true
        },
        "metrics": {
            "reaction": {
                "fd": "2021-07-09T20:19:53.243Z",
                "ft": 23.821,
                "tt": 24.006
            },
            "response": {
                "avg": 226.4365,
                "fd": "2021-07-09T20:19:53.243Z",
                "ft": 452.688,
                "total": 2,
                "tt": 452.873
            },
            "v": {
                "lq": "2021-07-09T20:20:58.755Z"
            },
            "servedBy": {
                "lr": "2021-07-09T20:19:53.077Z"
            }
        },
        "servedBy": {
            "_id": "XycfA5CetCPuEjqxw",
            "username": "kim.jane",
            "ts": "2021-07-09T20:19:29.422Z"
        },
        "waitingResponse": true
    },
    "success": true
}