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Twitter App Configuration

Go to Administration > Workspace > Apps. Go to the Installed tab and search Twitter.

Click open your Twitter app to see the settings available to you as an administrator:

Following are the settings available:

  1. You can set a Default Department. Only the agents of this department are able to serve Twitter conversations
  2. You can set the Service Unavailable Message that will be sent to your visitor when no agents are available online.
  3. You can set the Welcome Message that will be sent to visitors when they send their first message
  4. The Conversation Finished Message will be sent to visitors when the conversation is closed
  5. Agents Display Name: You can choose to display the agent's name or username.
  6. File Upload Enabled: You can enable/disable file sharing and also set a limit for maximum upload size.
  7. And you can select the type of files you wish the Agents and your Twitter Contacts can share under Accepted Media Types.
  8. Hit Save Changes to save your settings

Your Twitter app is successfully configured and you can see the new Twitter channel upon closing the administration panel, as shown below: