After installing the WhatsApp Cloud App, Creating a Facebook Developer app for WhatsApp, and configuring the link with Rocket.Chat through webhook, Let us test the two-way communication between Rocket.Chat and WhatsApp.
{% hint style="info" %} You must have the Omnichannel feature enabled as well as have agents and managers assigned in order to receive and send Omnichannel messages. {% endhint %}
- Open the WhatsApp app on your phone logged in with the number verified to receive messages from
- Send a message to your Facebook Developer app Test number provided or your WhatsApp business number if you have any added
- The message is seen in your Rocket.Chat server, available for any Omnichannel Agent to Take the conversation
Rocket.Chat X WhatsApp Chat Screen