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Configurations to preserve email communication

Smarsh

Smarsh is used to confidently and efficiently preserve email communications.

To access this menu, navigate to Administration > Workspace > Settings > Smarsh.

  • Smarsh Enabled: Whether the Smarsh eml connector is enabled or not (needs 'From Email' filled in under Email -> SMTP).
  • Smarsh Email: Smarsh Email Address to send the .eml file to.
  • Missing Email: The email to show for a user account when their email address is missing. It generally happens with bot accounts.
  • Smarsh Timezone: This lets you set the Smarsh timezone
  • Smarsh Interval: The amount of time to wait before sending the chats (needs 'From Email' filled in under Email -> SMTP).