SEB Installation Failure

[jimr3105]

Hello --

I work in an air-gapped environment. We have SEB for Windows 3.1.0.228 running now, and would like to upgrade to the latest release. I've downloaded 3.3.2, along with the latest version of VC++ and the full runtime installer for Edge WebView2. Our systems have dotNet 4.7.2 and dotNet 3.5 installed already.

My attempts to install SEB (run as administrator) are failing with the error code 0x80040801 . I have manually installed WebView2 and VC++ (both as administrator), but the log file says that the error is related to WebView2.

This is on a Windows 10 version 1903 (19H1) system.

In a separate thread, a gentleman suggesting using GTOOLS pathed to re-induce the installation of dotnet35...but we are in a closed system, so that would fail because these machines have no access to the internet.

Thanks for your help!

Here is the what the log file shows:

`
[302C:32F0][2022-02-11T09:47:35]i001: Burn v3.11.2.4516, Windows v10.0 (Build 18362: Service Pack 0), path: C:\Windows\Temp{3914D425-EA27-4EC3-9D3A-106990C565E2}.cr\SEB_3.3.2.413_SetupBundle.exe
[302C:32F0][2022-02-11T09:47:35]i000: Initializing numeric variable 'DotNetMinimumVersion' to value '461808'
[302C:32F0][2022-02-11T09:47:35]i000: Initializing version variable 'VisualCppMinimumVersion' to value '14.26.28720.0'
[302C:32F0][2022-02-11T09:47:35]i009: Command Line: '-burn.clean.room=C:\Users\jimr.adm\Desktop\SEB_3.3.2.413_SetupBundle.exe -burn.filehandle.attached=708 -burn.filehandle.self=712'
[302C:32F0][2022-02-11T09:47:35]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\jimr.adm\Desktop\SEB_3.3.2.413_SetupBundle.exe'
[302C:32F0][2022-02-11T09:47:35]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Users\jimr.adm\Desktop'
[302C:32F0][2022-02-11T09:47:35]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\jimr.ADM\AppData\Local\Temp\Safe_Exam_Browser_20220211094735.log'
[302C:32F0][2022-02-11T09:47:35]i000: Setting string variable 'WixBundleName' to value 'Safe Exam Browser'
[302C:32F0][2022-02-11T09:47:35]i000: Setting string variable 'WixBundleManufacturer' to value 'ETH Zürich'
[302C:287C][2022-02-11T09:47:35]i000: Setting numeric variable 'WixStdBALanguageId' to value 1033
[302C:287C][2022-02-11T09:47:35]i000: Setting version variable 'WixBundleFileVersion' to value '3.3.2.413'
[302C:32F0][2022-02-11T09:47:35]i100: Detect begin, 6 packages
[302C:32F0][2022-02-11T09:47:35]i000: Setting string variable 'NETFRAMEWORK45' to value '528040'
[302C:32F0][2022-02-11T09:47:35]i052: Condition 'VersionNT64' evaluates to true.
[302C:32F0][2022-02-11T09:47:35]i000: Setting version variable 'VisualCppInstalledVersionX64' to value '14.30.30708.0'
[302C:32F0][2022-02-11T09:47:35]i052: Condition 'NOT VersionNT64' evaluates to false.
[302C:32F0][2022-02-11T09:47:35]i000: Registry value not found. Key = 'SOFTWARE\Microsoft\EdgeUpdate\Clients{F3017226-FE2A-4295-8BDF-00C3A9A7E4C5}', Value = 'EBWebView'
[302C:32F0][2022-02-11T09:47:35]i052: Condition 'NETFRAMEWORK45 >= DotNetMinimumVersion' evaluates to true.
[302C:32F0][2022-02-11T09:47:35]i052: Condition 'VisualCppInstalledVersionX64 >= VisualCppMinimumVersion' evaluates to true.
[302C:32F0][2022-02-11T09:47:35]i052: Condition 'VisualCppInstalledVersionX86 >= VisualCppMinimumVersion' evaluates to false.
[302C:32F0][2022-02-11T09:47:35]i101: Detected package: NetFx472Redist, state: Present, cached: None
[302C:32F0][2022-02-11T09:47:35]i101: Detected package: vc_redist.x64.exe, state: Present, cached: None
[302C:32F0][2022-02-11T09:47:35]i101: Detected package: vc_redist.x86.exe, state: Absent, cached: None
[302C:32F0][2022-02-11T09:47:35]i101: Detected package: WebView2_Bootstrapper, state: Absent, cached: None
[302C:32F0][2022-02-11T09:47:35]i101: Detected package: SetupX64, state: Absent, cached: Complete
[302C:32F0][2022-02-11T09:47:35]i101: Detected package: SetupX86, state: Absent, cached: None
[302C:32F0][2022-02-11T09:47:35]i199: Detect complete, result: 0x0
[302C:287C][2022-02-11T09:47:40]i000: Setting numeric variable 'EulaAcceptCheckbox' to value 1
[302C:32F0][2022-02-11T09:47:40]i200: Plan begin, 6 packages, action: Install
[302C:32F0][2022-02-11T09:47:40]w321: Skipping dependency registration on package with no dependency providers: NetFx472Redist
[302C:32F0][2022-02-11T09:47:40]i052: Condition 'VersionNT64' evaluates to true.
[302C:32F0][2022-02-11T09:47:40]w321: Skipping dependency registration on package with no dependency providers: vc_redist.x64.exe
[302C:32F0][2022-02-11T09:47:40]i052: Condition 'NOT VersionNT64' evaluates to false.
[302C:32F0][2022-02-11T09:47:40]w321: Skipping dependency registration on package with no dependency providers: vc_redist.x86.exe
[302C:32F0][2022-02-11T09:47:40]i052: Condition 'NOT (REMOVE OR RuntimeInstalled)' evaluates to true.
[302C:32F0][2022-02-11T09:47:40]w321: Skipping dependency registration on package with no dependency providers: WebView2_Bootstrapper
[302C:32F0][2022-02-11T09:47:40]i000: Setting string variable 'WixBundleLog_WebView2_Bootstrapper' to value 'C:\Users\jimr.ADM\AppData\Local\Temp\Safe_Exam_Browser_20220211094735_000_WebView2_Bootstrapper.log'
[302C:32F0][2022-02-11T09:47:40]i052: Condition 'VersionNT64' evaluates to true.
[302C:32F0][2022-02-11T09:47:40]i000: Setting string variable 'WixBundleRollbackLog_SetupX64' to value 'C:\Users\jimr.ADM\AppData\Local\Temp\Safe_Exam_Browser_20220211094735_001_SetupX64_rollback.log'
[302C:32F0][2022-02-11T09:47:40]i000: Setting string variable 'WixBundleLog_SetupX64' to value 'C:\Users\jimr.ADM\AppData\Local\Temp\Safe_Exam_Browser_20220211094735_001_SetupX64.log'
[302C:32F0][2022-02-11T09:47:40]i052: Condition 'NOT VersionNT64' evaluates to false.
[302C:32F0][2022-02-11T09:47:40]i201: Planned package: NetFx472Redist, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[302C:32F0][2022-02-11T09:47:40]i201: Planned package: vc_redist.x64.exe, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[302C:32F0][2022-02-11T09:47:40]i201: Planned package: vc_redist.x86.exe, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[302C:32F0][2022-02-11T09:47:40]i201: Planned package: WebView2_Bootstrapper, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: Yes, uncache: Yes, dependency: None
[302C:32F0][2022-02-11T09:47:40]i201: Planned package: SetupX64, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: No, uncache: No, dependency: Register
[302C:32F0][2022-02-11T09:47:40]i201: Planned package: SetupX86, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[302C:32F0][2022-02-11T09:47:40]i299: Plan complete, result: 0x0
[302C:32F0][2022-02-11T09:47:40]i300: Apply begin
[302C:32F0][2022-02-11T09:47:40]i010: Launching elevated engine process.
[302C:32F0][2022-02-11T09:47:40]i011: Launched elevated engine process.
[302C:32F0][2022-02-11T09:47:40]i012: Connected to elevated engine.
[026C:2568][2022-02-11T09:47:41]i358: Pausing automatic updates.
[026C:2568][2022-02-11T09:47:41]i359: Paused automatic updates.
[026C:2568][2022-02-11T09:47:41]i360: Creating a system restore point.
[026C:2568][2022-02-11T09:47:41]i361: Created a system restore point.
[026C:2568][2022-02-11T09:47:41]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{48e06843-0770-4a4b-b3aa-1580c23d5137}, options: 0x7, disable resume: No
[026C:2568][2022-02-11T09:47:41]i000: Caching bundle from: 'C:\Windows\Temp{C079F3E2-8A70-4ED1-ABF4-FA7C81F62BD4}.be\SetupBundle.exe' to: 'C:\ProgramData\Package Cache{48e06843-0770-4a4b-b3aa-1580c23d5137}\SetupBundle.exe'
[026C:2568][2022-02-11T09:47:41]i320: Registering bundle dependency provider: {48e06843-0770-4a4b-b3aa-1580c23d5137}, version: 3.3.2.413
[026C:2568][2022-02-11T09:47:41]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{48e06843-0770-4a4b-b3aa-1580c23d5137}, resume: Active, restart initiated: No, disable resume: No
[026C:2444][2022-02-11T09:47:41]i305: Verified acquired payload: WebView2_Bootstrapper at path: C:\ProgramData\Package Cache.unverified\WebView2_Bootstrapper, moving to: C:\ProgramData\Package Cache\F7119E3AB3D5CB3ADCD9A57F0EC227F783695819\WebView2 Bootstrapper.
[026C:2444][2022-02-11T09:47:41]i304: Verified existing payload: SetupX64 at path: C:\ProgramData\Package Cache{6C546B42-3886-4702-B8FB-58CB50519F04}v3.3.2.413\Setup.msi.
[026C:2568][2022-02-11T09:47:41]i301: Applying execute package: WebView2_Bootstrapper, action: Install, path: C:\ProgramData\Package Cache\F7119E3AB3D5CB3ADCD9A57F0EC227F783695819\WebView2 Bootstrapper, arguments: '"C:\ProgramData\Package Cache\F7119E3AB3D5CB3ADCD9A57F0EC227F783695819\WebView2 Bootstrapper" /silent /install'
[026C:2568][2022-02-11T09:48:22]e000: Error 0x80040801: Process returned error: 0x80040801
[026C:2568][2022-02-11T09:48:22]e000: Error 0x80040801: Failed to execute EXE package.
[302C:32F0][2022-02-11T09:48:22]e000: Error 0x80040801: Failed to configure per-machine EXE package.
[302C:32F0][2022-02-11T09:48:22]i319: Applied execute package: WebView2_Bootstrapper, result: 0x80040801, restart: None
[302C:32F0][2022-02-11T09:48:22]e000: Error 0x80040801: Failed to execute EXE package.
[026C:2568][2022-02-11T09:48:22]i351: Removing cached package: WebView2_Bootstrapper, from path: C:\ProgramData\Package Cache\F7119E3AB3D5CB3ADCD9A57F0EC227F783695819
[026C:2568][2022-02-11T09:48:22]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{48e06843-0770-4a4b-b3aa-1580c23d5137}, resume: None, restart: None, disable resume: No
[026C:2568][2022-02-11T09:48:22]i330: Removed bundle dependency provider: {48e06843-0770-4a4b-b3aa-1580c23d5137}
[026C:2568][2022-02-11T09:48:22]i352: Removing cached bundle: {48e06843-0770-4a4b-b3aa-1580c23d5137}, from path: C:\ProgramData\Package Cache{48e06843-0770-4a4b-b3aa-1580c23d5137}
[026C:2568][2022-02-11T09:48:22]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall{48e06843-0770-4a4b-b3aa-1580c23d5137}, resume: None, restart initiated: No, disable resume: No
[302C:32F0][2022-02-11T09:48:22]i399: Apply complete, result: 0x80040801, restart: None, ba requested restart: No

`

[dbuechel]

Yes, there appears to be an issue with the WebView2 bootstrapper. But if you manually installed all the required runtime dependencies, then you can simply use the MSI for your operating system:

64-bit OS: https://github.com/SafeExamBrowser/seb-win-refactoring/releases/download/3.3.2/SEB_3.3.2.413_x64_Setup.msi
32-bit OS: https://github.com/SafeExamBrowser/seb-win-refactoring/releases/download/3.3.2/SEB_3.3.2.413_x86_Setup.msi