Assistant_Skill.json

{
  "intents": [
    {
      "intent": "Customer_Care_Store_Location",
      "examples": [
        {
          "text": "Where is your office?"
        },
        {
          "text": "where are you"
        },
        {
          "text": "what's your location"
        },
        {
          "text": "give me directions"
        },
        {
          "text": "which cross streets are you on"
        },
        {
          "text": "how can i get to you from grand central"
        },
        {
          "text": "please suggest route from times square"
        },
        {
          "text": "What is the store near my zip code?"
        },
        {
          "text": "What is the nearest branch?"
        },
        {
          "text": "What is the closest store to my address?"
        },
        {
          "text": "Looking for a location"
        },
        {
          "text": "I want to know about a store"
        },
        {
          "text": "I need help with find a store"
        },
        {
          "text": "I'd like to go to a store"
        },
        {
          "text": "Go to your company"
        },
        {
          "text": "how do i get to your business"
        },
        {
          "text": "Where are you located?"
        },
        {
          "text": "Where is?"
        },
        {
          "text": "Find store"
        },
        {
          "text": "how do i get to your place"
        },
        {
          "text": "where are you located"
        },
        {
          "text": "can you give me directions"
        },
        {
          "text": "location please"
        },
        {
          "text": "how do i find you"
        },
        {
          "text": "what is the address"
        }
      ],
      "description": "Locate a physical store location or an address."
    },
    {
      "intent": "Goodbye",
      "examples": [
        {
          "text": "bye"
        },
        {
          "text": "ciao"
        },
        {
          "text": "arrivederci"
        },
        {
          "text": "see ya"
        },
        {
          "text": "good bye"
        },
        {
          "text": "so long"
        }
      ],
      "description": "Good byes"
    },
    {
      "intent": "Help",
      "examples": [
        {
          "text": "help me"
        },
        {
          "text": "what can i say"
        },
        {
          "text": "can you help"
        },
        {
          "text": "can you assist me"
        },
        {
          "text": "help"
        },
        {
          "text": "help me decide"
        },
        {
          "text": "i need assistance"
        },
        {
          "text": "what can i do"
        }
      ],
      "description": "Ask for help"
    },
    {
      "intent": "Thanks",
      "examples": [
        {
          "text": "much appreciated"
        },
        {
          "text": "many thanks"
        },
        {
          "text": "that's nice of you"
        },
        {
          "text": "thank you very much"
        },
        {
          "text": "thx"
        },
        {
          "text": "thanks"
        },
        {
          "text": "i appreciate it"
        },
        {
          "text": "thank you"
        }
      ],
      "description": "Thanks"
    },
    {
      "intent": "General_Greetings",
      "examples": [
        {
          "text": "Good morning"
        },
        {
          "text": "Good to see you"
        },
        {
          "text": "Greetings"
        },
        {
          "text": "Have you been well?"
        },
        {
          "text": "Hello Agent"
        },
        {
          "text": "Hello"
        },
        {
          "text": "Hello I am looking for some help here"
        },
        {
          "text": "Hey how are you doing"
        },
        {
          "text": "How r u?"
        },
        {
          "text": "How have you been?"
        },
        {
          "text": "How are you today?"
        },
        {
          "text": "How are things going?"
        },
        {
          "text": "yo"
        },
        {
          "text": "hiya"
        },
        {
          "text": "Good day"
        },
        {
          "text": "Good evening"
        },
        {
          "text": "How is it going?"
        },
        {
          "text": "Hey you"
        },
        {
          "text": "Looking good eve"
        },
        {
          "text": "hi"
        },
        {
          "text": "Hey there all"
        },
        {
          "text": "Hey there"
        },
        {
          "text": "Ok take me back"
        },
        {
          "text": "Hi advisor"
        },
        {
          "text": "Hey twin"
        },
        {
          "text": "Hi there"
        },
        {
          "text": "What's new?"
        },
        {
          "text": "What's up?"
        },
        {
          "text": "Who is this?"
        },
        {
          "text": "You there"
        }
      ],
      "description": "Greetings"
    },
    {
      "intent": "ProductInforamtion",
      "examples": [
        {
          "text": "How do I start heater."
        },
        {
          "text": "How do I install a battery"
        },
        {
          "text": "How do I access setting"
        },
        {
          "text": "How do I turn on heater"
        }
      ],
      "description": ""
    },
    {
      "intent": "Customer_Care_Store_Hours",
      "examples": [
        {
          "text": "how early do you open on Saturdays"
        },
        {
          "text": "are stores open on sunday"
        },
        {
          "text": "how late are you open tonight"
        },
        {
          "text": "how late are you open"
        },
        {
          "text": "Are you open on Sunday"
        },
        {
          "text": "Hours of operation"
        },
        {
          "text": "What time do you close today"
        },
        {
          "text": "what time do you close on Sunday"
        },
        {
          "text": "What time do you open on Saturdays"
        },
        {
          "text": "What time do you close"
        },
        {
          "text": "when do you close"
        },
        {
          "text": "will you be open Memorial day"
        },
        {
          "text": "will you open for christmas"
        },
        {
          "text": "what are your hours"
        },
        {
          "text": "What time is your store open on saturday?"
        },
        {
          "text": "What time do stores close?"
        },
        {
          "text": "What time does the central manchester store shut on a saturday?"
        },
        {
          "text": "What time are you closing today?"
        },
        {
          "text": "What are your hous?"
        },
        {
          "text": "What are ur opening hours?"
        },
        {
          "text": "What are the saturday opening times for the local store?"
        },
        {
          "text": "What are the hours of operation?"
        },
        {
          "text": "What are the business hours of the store nearest to me?"
        },
        {
          "text": "Is the branch open now?"
        },
        {
          "text": "How long are you open?"
        },
        {
          "text": "How early do you open?"
        },
        {
          "text": "Does the store in the city center opens till 8pm on weekends?"
        },
        {
          "text": "Can you tell me how late the stores are open till?"
        },
        {
          "text": "At what hour can I swing by?"
        },
        {
          "text": "Are you open on sundays, and if so what are the hours?"
        },
        {
          "text": "Are you open on bank holidays?"
        },
        {
          "text": "Are you open during thanksgiving?"
        },
        {
          "text": "Are the stores open early?"
        },
        {
          "text": "will you open on christmas"
        },
        {
          "text": "how late y'all stay up till"
        },
        {
          "text": "how late are you there"
        },
        {
          "text": "Are you closed new Year's eve"
        },
        {
          "text": "Are you closing early today"
        },
        {
          "text": "What is the opening time for the washington store?"
        },
        {
          "text": "store open hours?"
        },
        {
          "text": "store open"
        },
        {
          "text": "store hours"
        },
        {
          "text": "store hrs"
        },
        {
          "text": "when can i visit your store"
        },
        {
          "text": "when does the store close"
        },
        {
          "text": "when do your stores open"
        },
        {
          "text": "open hours store"
        },
        {
          "text": "store open now"
        }
      ],
      "description": "Find business hours."
    },
    {
      "intent": "General_Connect_to_Agent",
      "examples": [
        {
          "text": "I want to speak to a person"
        },
        {
          "text": "Can you assist me to connect to an agent?"
        },
        {
          "text": "Can you connect me with a real person?"
        },
        {
          "text": "Connect me to a live operator please."
        },
        {
          "text": "Contact person"
        },
        {
          "text": "Could you please transfer me to your master?"
        },
        {
          "text": "Customer service representative please."
        },
        {
          "text": "Do not want a robot?"
        },
        {
          "text": "Hi can you transfer me"
        },
        {
          "text": "How can I skip the recorded menu and go straight to a live person?"
        },
        {
          "text": "I don't want to talk to a bot."
        },
        {
          "text": "I don't want to talk to you"
        },
        {
          "text": "Is there anyone there I can actually talk to for real?"
        },
        {
          "text": "I need to speak to a representative. How would I go about doing so?"
        },
        {
          "text": "I want agent"
        },
        {
          "text": "I want a manager"
        },
        {
          "text": "I want an agent to help me"
        },
        {
          "text": "I want to talk to a person"
        },
        {
          "text": "I would like to speak to a human"
        },
        {
          "text": "I would like to speak to someone"
        },
        {
          "text": "Need help from human"
        },
        {
          "text": "Please assist me to get to an agent"
        },
        {
          "text": "Operator please"
        },
        {
          "text": "Please connect me to a live agent"
        },
        {
          "text": "Please let me talk to a human being."
        },
        {
          "text": "Pls connect"
        },
        {
          "text": "Put me through to someone"
        },
        {
          "text": "representative"
        },
        {
          "text": "I dont want to talk to a computer"
        },
        {
          "text": "call the manager"
        },
        {
          "text": "I want to speak to a human"
        },
        {
          "text": "I want to talk to the manager"
        },
        {
          "text": "A real agent, please."
        },
        {
          "text": "Call agent"
        },
        {
          "text": "talk to a human"
        },
        {
          "text": "Agent help"
        },
        {
          "text": "Yes, take me to a real person"
        },
        {
          "text": "Where is the closest agent?"
        },
        {
          "text": "Send me to an agent"
        },
        {
          "text": "I don't want to speak with a robot"
        },
        {
          "text": "get me a person"
        },
        {
          "text": "Can I connect to an agent?"
        },
        {
          "text": "Can I speak to a human please?"
        },
        {
          "text": "Can I speak to a live person?"
        },
        {
          "text": "Can I speak to an advisor?"
        },
        {
          "text": "Can I speak with somebody?"
        },
        {
          "text": "Can I talk to someone?"
        }
      ],
      "description": "Request a human agent."
    },
    {
      "intent": "Cancel",
      "examples": [
        {
          "text": "i changed my mind"
        },
        {
          "text": "cancel that"
        },
        {
          "text": "never mind"
        },
        {
          "text": "forget it"
        },
        {
          "text": "nevermind"
        },
        {
          "text": "i don't want a table anymore anymore"
        },
        {
          "text": "cancel the request"
        }
      ],
      "description": "Cancel the current request"
    },
    {
      "intent": "Customer_Care_Appointments",
      "examples": [
        {
          "text": "i'd like to come in for an appointment"
        },
        {
          "text": "I prefer a face to face visit"
        },
        {
          "text": "I want to talk in person with someone about my case"
        },
        {
          "text": "I would like to discuss my situation face to face"
        },
        {
          "text": "I would like to make an appointment to visit the nearest store to my location."
        },
        {
          "text": "Could I speak to someone in the store next tuesday?"
        },
        {
          "text": "Can I book an in person session"
        },
        {
          "text": "are you available on tuesday"
        },
        {
          "text": "can i book for tonight"
        },
        {
          "text": "do you have availability next week"
        },
        {
          "text": "can you make an appointment for me"
        },
        {
          "text": "can i make an appointment"
        },
        {
          "text": "i'd like to make an appointment"
        },
        {
          "text": "meet in store"
        },
        {
          "text": "What time can I meet the staff?"
        },
        {
          "text": "When can I meet with one of your employees at your store?"
        },
        {
          "text": "Want to change my visit"
        },
        {
          "text": "Store appointment"
        },
        {
          "text": "Set up an appt"
        },
        {
          "text": "Make an appointment"
        }
      ],
      "description": "Schedule or manage an in-store appointment."
    }
  ],
  "entities": [
    {
      "entity": "sys-number",
      "values": []
    },
    {
      "entity": "reply",
      "values": [
        {
          "type": "synonyms",
          "value": "yes",
          "synonyms": [
            "definitely",
            "go for it",
            "let's do it",
            "ok",
            "please",
            "sure",
            "why not",
            "yeah",
            "yes",
            "you bet",
            "you betcha",
            "yep"
          ]
        },
        {
          "type": "synonyms",
          "value": "no",
          "synonyms": [
            "definitely not",
            "don't think so",
            "dont think so",
            "i think not",
            "nope",
            "not at this time",
            "not now"
          ]
        }
      ]
    },
    {
      "entity": "sys-time",
      "values": []
    },
    {
      "entity": "zip_code",
      "values": [
        {
          "type": "patterns",
          "value": "US Zip",
          "patterns": [
            "(\\b|\\s)\\d{5}(\\b|\\s)"
          ]
        }
      ]
    },
    {
      "entity": "specialist",
      "values": [
        {
          "type": "synonyms",
          "value": "Robert",
          "synonyms": [
            "bob"
          ]
        },
        {
          "type": "synonyms",
          "value": "Barbara",
          "synonyms": [
            "barbra"
          ]
        },
        {
          "type": "synonyms",
          "value": "Brenda",
          "synonyms": []
        },
        {
          "type": "synonyms",
          "value": "Maria",
          "synonyms": []
        },
        {
          "type": "synonyms",
          "value": "Derrik",
          "synonyms": [
            "derek",
            "derik",
            "derrik",
            "derrick"
          ]
        },
        {
          "type": "synonyms",
          "value": "Nicholas",
          "synonyms": [
            "nick"
          ]
        }
      ]
    },
    {
      "entity": "sys-date",
      "values": []
    },
    {
      "entity": "holiday",
      "values": [
        {
          "type": "synonyms",
          "value": "thanksgiving",
          "synonyms": [
            "turkey day"
          ]
        },
        {
          "type": "synonyms",
          "value": "christmas",
          "synonyms": [
            "christmas day",
            "x man day",
            "xmas",
            "x mas",
            "x-mas",
            "x-mas day",
            "xmas day"
          ]
        },
        {
          "type": "synonyms",
          "value": "halloween",
          "synonyms": []
        },
        {
          "type": "synonyms",
          "value": "new years",
          "synonyms": [
            "1/1",
            "jan 1",
            "jan 1st",
            "jan first",
            "january 1",
            "january 1st",
            "january first",
            "new year",
            "new year day",
            "new years day"
          ]
        },
        {
          "type": "synonyms",
          "value": "new years eve",
          "synonyms": [
            "12-31",
            "12/31",
            "dec 31",
            "dec 31st",
            "new year's eve"
          ]
        },
        {
          "type": "synonyms",
          "value": "christmas eve",
          "synonyms": [
            "x mas eve",
            "x-mas eve",
            "xmas eve"
          ]
        },
        {
          "type": "synonyms",
          "value": "labor day",
          "synonyms": []
        },
        {
          "type": "synonyms",
          "value": "independence day",
          "synonyms": [
            "7/4",
            "fourth of july",
            "july 4",
            "july 4th",
            "july fourth"
          ]
        },
        {
          "type": "synonyms",
          "value": "memorial day",
          "synonyms": []
        },
        {
          "type": "synonyms",
          "value": "valentine's day",
          "synonyms": [
            "valentine day",
            "valentines day"
          ]
        }
      ]
    },
    {
      "entity": "landmark",
      "values": [
        {
          "type": "synonyms",
          "value": "empire state building",
          "synonyms": [
            "empire state",
            "emprire state"
          ]
        },
        {
          "type": "synonyms",
          "value": "times square",
          "synonyms": [
            "time sqaure",
            "time square",
            "times sqaure"
          ]
        },
        {
          "type": "synonyms",
          "value": "grand central",
          "synonyms": []
        }
      ],
      "fuzzy_match": true
    },
    {
      "entity": "phone",
      "values": [
        {
          "type": "patterns",
          "value": "US Phone pattern",
          "patterns": [
            "(\\d{3})-(\\d{3})-(\\d{4})"
          ]
        }
      ]
    }
  ],
  "metadata": {
    "api_version": {
      "major_version": "v2",
      "minor_version": "2018-11-08"
    }
  },
  "webhooks": [
    {
      "url": "https://eu-gb.functions.cloud.ibm.com/api/v1/web/deepak.agrawal%40ges-coengg.org_dev/default/Discovery_Function.json",
      "name": "main_webhook",
      "headers": []
    }
  ],
  "dialog_nodes": [
    {
      "type": "event_handler",
      "output": {
        "text": {
          "values": [
            "Perfect!"
          ]
        }
      },
      "parent": "slot_8_1509132875735",
      "metadata": {},
      "conditions": "@reply:yes",
      "event_name": "filled",
      "dialog_node": "handler_14_1509133469904",
      "previous_sibling": "handler_9_1509132875735"
    },
    {
      "type": "event_handler",
      "output": {},
      "parent": "slot_8_1509132875735",
      "context": {
        "confirm": "@reply && slot_in_focus"
      },
      "metadata": {},
      "conditions": "@reply && slot_in_focus",
      "event_name": "input",
      "dialog_node": "handler_9_1509132875735",
      "previous_sibling": "handler_10_1509132875735"
    },
    {
      "type": "event_handler",
      "output": {
        "text": {
          "values": [
            "Sorry... let's try again"
          ]
        }
      },
      "parent": "slot_8_1509132875735",
      "context": {
        "date": null,
        "time": null,
        "confirm": null
      },
      "metadata": {},
      "conditions": "@reply:no",
      "event_name": "filled",
      "dialog_node": "handler_17_1509135162089",
      "previous_sibling": "handler_14_1509133469904"
    },
    {
      "type": "event_handler",
      "output": {
        "text": "Let me confirm: You want an appointment for <? $date.reformatDateTime(\"EEEEE\") ?> at <? $time.reformatDateTime(\"h a\") ?>. Is this correct?"
      },
      "parent": "slot_8_1509132875735",
      "metadata": {},
      "event_name": "focus",
      "dialog_node": "handler_10_1509132875735"
    },
    {
      "type": "response_condition",
      "output": {
        "generic": [
          {
            "values": [
              {
                "text": "Please try again later"
              }
            ],
            "response_type": "text",
            "selection_policy": "sequential"
          }
        ]
      },
      "parent": "node_10_1590061565091",
      "conditions": "anything_else",
      "dialog_node": "response_7_1590061705891",
      "previous_sibling": "response_3_1590061702358"
    },
    {
      "type": "response_condition",
      "output": {
        "generic": [
          {
            "values": [
              {
                "text": "\"<?$webhook_result_1.passages[0] .passage_text?>\""
              }
            ],
            "response_type": "text",
            "selection_policy": "sequential"
          }
        ]
      },
      "parent": "node_10_1590061565091",
      "conditions": "$webhook_result_1",
      "dialog_node": "response_3_1590061702358"
    },
    {
      "type": "event_handler",
      "output": {},
      "parent": "slot_22_1522444583114",
      "context": {
        "phone": "@phone"
      },
      "metadata": {},
      "conditions": "@phone",
      "event_name": "input",
      "dialog_node": "handler_23_1522444583114",
      "previous_sibling": "handler_24_1522444583114"
    },
    {
      "type": "event_handler",
      "output": {
        "text": {
          "values": [
            "Thanks"
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "slot_22_1522444583114",
      "context": {},
      "metadata": {},
      "conditions": "true",
      "event_name": "filled",
      "dialog_node": "handler_22_1522598191131",
      "previous_sibling": "handler_23_1522444583114"
    },
    {
      "type": "event_handler",
      "output": {
        "text": "I'll just need a phone to hold your reservation"
      },
      "parent": "slot_22_1522444583114",
      "metadata": {},
      "event_name": "focus",
      "dialog_node": "handler_24_1522444583114"
    },
    {
      "type": "event_handler",
      "output": {},
      "parent": "slot_105_1498132552870",
      "context": {
        "time": "@sys-time"
      },
      "metadata": {},
      "conditions": "@sys-time",
      "event_name": "input",
      "dialog_node": "handler_106_1498132552870",
      "previous_sibling": "handler_107_1498132552870"
    },
    {
      "type": "event_handler",
      "output": {
        "text": {
          "values": [
            "We only accept appointments between 11am and 5pm"
          ]
        }
      },
      "parent": "slot_105_1498132552870",
      "metadata": {},
      "next_step": {
        "behavior": "reprompt"
      },
      "conditions": "$time.after('17:30:30') || $time.before('10:59:59')",
      "event_name": "filled",
      "dialog_node": "handler_1_1509694458589",
      "previous_sibling": "handler_106_1498132552870"
    },
    {
      "type": "event_handler",
      "output": {
        "text": "What time on <? $date.reformatDateTime(\"EEEEE\") ?> do you want to come in?"
      },
      "parent": "slot_105_1498132552870",
      "metadata": {},
      "event_name": "focus",
      "dialog_node": "handler_107_1498132552870"
    },
    {
      "type": "slot",
      "output": {},
      "parent": "Reservation using slots",
      "metadata": {
        "_customization": {}
      },
      "variable": "$phone",
      "dialog_node": "slot_22_1522444583114",
      "previous_sibling": "slot_8_1509132875735"
    },
    {
      "type": "slot",
      "output": {},
      "parent": "Reservation using slots",
      "metadata": {},
      "variable": "$specialist",
      "dialog_node": "slot_12_1522596437268",
      "previous_sibling": "slot_105_1498132552870"
    },
    {
      "type": "event_handler",
      "output": {
        "text": {
          "values": [
            "OK. Canceling your request..."
          ]
        }
      },
      "parent": "Reservation using slots",
      "context": {
        "date": null,
        "time": null,
        "phone": null,
        "confirm": null,
        "specialist": null,
        "user_cancelled": true
      },
      "metadata": {},
      "next_step": {
        "behavior": "skip_all_slots"
      },
      "conditions": "#Cancel",
      "event_name": "generic",
      "dialog_node": "handler_16_1509133697261",
      "previous_sibling": "handler_3_1501275087289"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "Let me know how else I can help"
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "Reservation using slots",
      "context": {},
      "metadata": {},
      "conditions": "$user_cancelled",
      "dialog_node": "node_10_1509697567474",
      "previous_sibling": "node_25_1522598839584"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "[Use IBM Cloud Functions to connect to to backend systems]"
          ]
        }
      },
      "parent": "Reservation using slots",
      "metadata": {},
      "conditions": "$user_needs_help",
      "dialog_node": "node_25_1522598839584",
      "previous_sibling": "handler_7_1509696539866"
    },
    {
      "type": "event_handler",
      "output": {
        "text": {
          "values": []
        }
      },
      "parent": "Reservation using slots",
      "disabled": true,
      "metadata": {},
      "event_name": "focus",
      "dialog_node": "handler_7_1509696539866",
      "previous_sibling": "handler_16_1509133697261"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "Let me check availability...  [Use IBM Cloud Functions to connect to backend systems]"
          ]
        }
      },
      "parent": "Reservation using slots",
      "context": {},
      "metadata": {},
      "conditions": "true",
      "dialog_node": "node_3_1519173961259",
      "previous_sibling": "node_10_1509697567474"
    },
    {
      "type": "slot",
      "output": {},
      "parent": "Reservation using slots",
      "metadata": {
        "_customization": {
          "mcr": true
        }
      },
      "variable": "$date",
      "dialog_node": "slot_102_1498132501942",
      "previous_sibling": "node_3_1519173961259"
    },
    {
      "type": "slot",
      "output": {},
      "parent": "Reservation using slots",
      "metadata": {
        "_customization": {
          "mcr": true
        }
      },
      "variable": "$time",
      "dialog_node": "slot_105_1498132552870",
      "previous_sibling": "slot_102_1498132501942"
    },
    {
      "type": "slot",
      "output": {},
      "parent": "Reservation using slots",
      "metadata": {},
      "variable": "$confirm",
      "dialog_node": "slot_8_1509132875735",
      "previous_sibling": "slot_12_1522596437268"
    },
    {
      "type": "event_handler",
      "output": {
        "text": {
          "values": [
            "I see you need help making an appointment. Let me transfer you to an agent..."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "Reservation using slots",
      "context": {
        "date": null,
        "time": null,
        "phone": null,
        "confirm": null,
        "specialist": null,
        "user_needs_help": true
      },
      "metadata": {},
      "next_step": {
        "behavior": "skip_all_slots"
      },
      "conditions": "#Help",
      "event_name": "generic",
      "dialog_node": "handler_3_1501275087289"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "Our hours on <? @sys-date.reformatDateTime(\"EEEEE\") ?> are 11am to 6pm."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "Hours of Operation",
      "context": {},
      "metadata": {},
      "conditions": "@sys-date.reformatDateTime(\"EEEEE\") == \"Saturday\" || @sys-date.reformatDateTime(\"EEEEE\") == \"Sunday\"",
      "dialog_node": "node_2_1482424204936",
      "previous_sibling": "node_5_1482426503106"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "We are open on <? @sys-date.reformatDateTime(\"EEEEE\") ?> from 10am until 8pm"
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "Hours of Operation",
      "context": {},
      "metadata": {},
      "conditions": "@sys-date.reformatDateTime(\"EEEEE\") == \"Monday\" || @sys-date.reformatDateTime(\"EEEEE\") == \"Tuesday\" || @sys-date.reformatDateTime(\"EEEEE\") == \"Wednesday\" || @sys-date.reformatDateTime(\"EEEEE\") == \"Thursday\" || @sys-date.reformatDateTime(\"EEEEE\") == \"Friday\"",
      "dialog_node": "node_1_1522387330204",
      "previous_sibling": "node_4_1482425833988"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "We are open on @holiday regular hours"
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "Hours of Operation",
      "context": {},
      "metadata": {},
      "conditions": "@holiday",
      "dialog_node": "node_5_1482426503106",
      "previous_sibling": "node_1_1522387330204"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "Our hours are Monday to Friday 10am to 8pm and Friday and Saturday 11am to 6pm."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "Hours of Operation",
      "context": {},
      "metadata": {},
      "conditions": " true",
      "dialog_node": "node_6_1482426521282",
      "previous_sibling": "node_2_1482424204936"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "We are closed on @holiday"
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "Hours of Operation",
      "context": {},
      "metadata": {},
      "conditions": "@holiday:christmas || @holiday:thanksgiving || @holiday:(new years)",
      "dialog_node": "node_4_1482425833988"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "Hello. Good afternoon",
            "Hi there. It's a beautiful afternoon",
            "Good afternoon. How can I help?"
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_13_1502484041694",
      "metadata": {},
      "conditions": "now().after('12:00:00') && now().before('16:59:59')",
      "dialog_node": "node_1_1495022305143",
      "previous_sibling": "node_16_1488295517679"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "Hello. Good evening",
            "Hi. Good evening",
            "Hello. How can I help this evening?"
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_13_1502484041694",
      "metadata": {},
      "conditions": "now().after('17:00:00')",
      "dialog_node": "node_15_1488295465298",
      "previous_sibling": "node_1_1495022305143"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "Hello",
            "Hi there",
            "Hi. How can I help"
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_13_1502484041694",
      "metadata": {},
      "dialog_node": "node_28_1522448362216",
      "previous_sibling": "node_15_1488295465298"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "Hello. Good morning",
            "It's a beautiful morning. Hello",
            "Hi there. How can I help you this morning?"
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "node_13_1502484041694",
      "metadata": {},
      "conditions": "now().after('04:00:00') && now().before('11:59:59')",
      "dialog_node": "node_16_1488295517679"
    },
    {
      "type": "standard",
      "output": {
        "text": "OK. Let me know how I can help"
      },
      "parent": "node_22_1467833484410",
      "metadata": {},
      "conditions": "@reply:no",
      "dialog_node": "node_21_1468350173406",
      "previous_sibling": "node_19_1468350024009"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "OK. Transferring... [Use IBM Cloud Functions to connect to backend systems]"
          ]
        }
      },
      "parent": "node_22_1467833484410",
      "metadata": {},
      "conditions": "@reply:yes",
      "dialog_node": "node_19_1468350024009"
    },
    {
      "type": "event_handler",
      "output": {
        "text": {
          "values": [
            "Looks like you're trying to make a reservation in the past. Try again."
          ]
        }
      },
      "parent": "slot_102_1498132501942",
      "metadata": {},
      "next_step": {
        "behavior": "reprompt"
      },
      "conditions": "$date.before(now())",
      "event_name": "filled",
      "dialog_node": "handler_6_1509695999145",
      "previous_sibling": "handler_103_1498132501942"
    },
    {
      "type": "event_handler",
      "output": {},
      "parent": "slot_102_1498132501942",
      "context": {
        "date": "@sys-date"
      },
      "metadata": {},
      "conditions": "@sys-date",
      "event_name": "input",
      "dialog_node": "handler_103_1498132501942",
      "previous_sibling": "handler_104_1498132501942"
    },
    {
      "type": "event_handler",
      "output": {
        "text": "What day would you like to come in?"
      },
      "parent": "slot_102_1498132501942",
      "metadata": {},
      "event_name": "focus",
      "dialog_node": "handler_104_1498132501942"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "To get to our business from Grand Central, take the 4,5 or 6 train downtown to Union Square."
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "Directions",
      "metadata": {},
      "conditions": "@landmark:(grand central)",
      "dialog_node": "node_4_1522439442155",
      "previous_sibling": "node_8_1482459217052"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "To get to our business from Times Square, take the N train downtown to Union Square"
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "Directions",
      "metadata": {},
      "conditions": "@landmark:(times square)",
      "dialog_node": "node_8_1482459217052",
      "previous_sibling": "node_7_1482459200886"
    },
    {
      "type": "response_condition",
      "output": {
        "text": {
          "values": [
            "To get to our business from the Empire State Building, walk to Herald Square and take the N train to Union Square"
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "Directions",
      "metadata": {},
      "conditions": "@landmark:(empire state building)",
      "dialog_node": "node_7_1482459200886",
      "previous_sibling": "node_3_1522439390442"
    },
    {
      "type": "standard",
      "title": "Provide location",
      "output": {
        "text": {
          "values": [
            "We're located by Union Square on the corner of 13th and Broadway"
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "Directions",
      "metadata": {},
      "conditions": "true",
      "dialog_node": "node_3_1522439390442"
    },
    {
      "type": "event_handler",
      "output": {
        "text": {
          "values": [
            "We'll do our best to book you with @specialist"
          ],
          "selection_policy": "sequential"
        }
      },
      "parent": "slot_12_1522596437268",
      "event_name": "filled",
      "dialog_node": "handler_15_1522596463593",
      "previous_sibling": "handler_13_1522596437268"
    },
    {
      "type": "event_handler",
      "output": {},
      "parent": "slot_12_1522596437268",
      "context": {
        "specialist": "@specialist"
      },
      "metadata": {},
      "conditions": "@specialist",
      "event_name": "input",
      "dialog_node": "handler_13_1522596437268",
      "previous_sibling": "handler_14_1522596437268"
    },
    {
      "type": "event_handler",
      "output": {},
      "parent": "slot_12_1522596437268",
      "event_name": "focus",
      "dialog_node": "handler_14_1522596437268"
    },
    {
      "type": "standard",
      "title": "What are your hours?",
      "output": {},
      "metadata": {},
      "next_step": {
        "behavior": "jump_to",
        "selector": "body",
        "dialog_node": "node_3_1522439390442"
      },
      "conditions": "#Customer_Care_Store_Hours",
      "digress_in": "does_not_return",
      "dialog_node": "Hours of Operation",
      "digress_out": "allow_all",
      "previous_sibling": "Opening"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "I didn't understand can you try again"
          ],
          "selection_policy": "sequential"
        }
      },
      "metadata": {},
      "conditions": "anything_else",
      "digress_in": "returns",
      "dialog_node": "node_2_1467831978407",
      "digress_out": "allow_all",
      "previous_sibling": "node_10_1590061565091",
      "disambiguation_opt_out": true
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "You're welcome. Just let me know if you need anything else",
            "No problem. Just let me know if you need anything else",
            "My pleasure. Just let me know if you need anything else"
          ],
          "selection_policy": "sequential"
        }
      },
      "metadata": {},
      "conditions": "#Thanks",
      "digress_in": "does_not_return",
      "dialog_node": "node_2_1468243505617",
      "previous_sibling": "node_12_1468329566917"
    },
    {
      "type": "standard",
      "title": "Ask about product",
      "actions": [
        {
          "name": "main_webhook",
          "type": "webhook",
          "parameters": {
            "input": "<?input.text?>"
          },
          "result_variable": "webhook_result_1"
        }
      ],
      "metadata": {
        "_customization": {
          "mcr": true
        }
      },
      "conditions": "#ProductInforamtion",
      "dialog_node": "node_10_1590061565091",
      "previous_sibling": "node_4_1570050459690"
    },
    {
      "type": "standard",
      "output": {},
      "metadata": {},
      "conditions": "#General_Greetings",
      "digress_in": "does_not_return",
      "dialog_node": "node_13_1502484041694",
      "previous_sibling": "Reservation using slots"
    },
    {
      "type": "standard",
      "title": "Where are you located?",
      "output": {},
      "metadata": {},
      "next_step": {
        "behavior": "skip_user_input"
      },
      "conditions": "#Customer_Care_Store_Location",
      "digress_in": "does_not_return",
      "dialog_node": "Directions",
      "digress_out": "allow_all",
      "previous_sibling": "Hours of Operation"
    },
    {
      "type": "standard",
      "output": {
        "text": {
          "values": [
            "So long",
            "See ya",
            "Good bye"
          ],
          "selection_policy": "sequential"
        }
      },
      "metadata": {},
      "conditions": "#Goodbye",
      "digress_in": "does_not_return",
      "dialog_node": "node_12_1468329566917",
      "previous_sibling": "node_13_1502484041694"
    },
    {
      "type": "standard",
      "title": "What can I do",
      "output": {
        "generic": [
          {
            "values": [
              {
                "text": "I can tell you about our store locations and opening hours, or help you set up an appointment."
              },
              {
                "text": "You could also ask me to connect you to an agent."
              }
            ],
            "response_type": "text",
            "selection_policy": "sequential"
          }
        ]
      },
      "conditions": "#Help",
      "dialog_node": "node_4_1570050459690",
      "previous_sibling": "node_22_1467833484410"
    },
    {
      "type": "frame",
      "title": "I want to make an appointment",
      "output": {},
      "metadata": {
        "fallback": "leave",
        "_customization": {
          "mcr": true
        }
      },
      "conditions": "#Customer_Care_Appointments",
      "digress_in": "does_not_return",
      "dialog_node": "Reservation using slots",
      "digress_out": "allow_all",
      "previous_sibling": "Directions",
      "digress_out_slots": "allow_all"
    },
    {
      "type": "standard",
      "title": "Please transfer me to an agent",
      "output": {
        "text": {
          "values": [
            "Would you like me to transfer you to a representative?"
          ],
          "selection_policy": "sequential"
        }
      },
      "metadata": {},
      "conditions": "#General_Connect_to_Agent",
      "digress_in": "does_not_return",
      "dialog_node": "node_22_1467833484410",
      "digress_out": "allow_all_never_return",
      "previous_sibling": "node_2_1468243505617"
    },
    {
      "type": "standard",
      "title": "Opening",
      "output": {
        "generic": [
          {
            "values": [
              {
                "text": "Hello, I’m a DocBot a virtual assistant to show you the basics.  I can help with directions to my store, hours of operation, booking an in-store appointment, and information about the device you've got. "
              }
            ],
            "response_type": "text",
            "selection_policy": "sequential"
          }
        ]
      },
      "context": {
        "no_reservation": true
      },
      "metadata": {},
      "conditions": "welcome",
      "dialog_node": "Opening"
    }
  ],
  "counterexamples": [],
  "system_settings": {
    "tooling": {
      "store_generic_responses": true
    },
    "off_topic": {
      "enabled": true
    },
    "disambiguation": {
      "prompt": "Did you mean:",
      "enabled": true,
      "randomize": true,
      "max_suggestions": 5,
      "suggestion_text_policy": "title",
      "none_of_the_above_prompt": "None of the above."
    },
    "system_entities": {
      "enabled": true
    },
    "spelling_auto_correct": true
  },
  "learning_opt_out": false,
  "name": "Customer Care Sample Skill",
  "language": "en",
  "description": "Sample simple customer service skill to get you started."
}