For issues around data embedded into media segments (e.g., 608 captions), see the mux.js troubleshooting guide.
- Content plays on Mac but not on Windows
- "No compatible source was found" on IE11 Win 7
- CORS: No Access-Control-Allow-Origin header
- Desktop Safari/iOS Safari/Android Chrome/Edge exhibit different behavior from other browsers
- MEDIA_ERR_DECODE error on Desktop Safari
Some browsers may not be able to play audio sample rates higher than 48 kHz. See https://docs.microsoft.com/en-gb/windows/desktop/medfound/aac-decoder#format-constraints
Potential solution: re-encode with a Windows supported audio sample rate
videojs-http-streaming does not support Flash HLS playback (like the videojs-contrib-hls plugin does)
Solution: include the FlasHLS source handler https://github.com/brightcove/videojs-flashls-source-handler#usage
If you see an error along the lines of
XMLHttpRequest cannot load ... No 'Access-Control-Allow-Origin' header is present on the requested resource. Origin ... is therefore not allowed access.
you need to properly configure CORS on your server: https://github.com/videojs/http-streaming#hosting-considerations
Some browsers support native playback of certain streaming formats. By default, we defer to the native players. However, this means that features specific to videojs-http-streaming will not be available.
Solution: use videojs-http-streaming based playback on those devices: https://github.com/videojs/http-streaming#overridenative
This error may occur for a number of reasons, as it is particularly common for misconfigured content. One instance of misconfiguration is if the source manifest has CLOSED-CAPTIONS=NONE and an external text track is loaded into the player. Safari does not allow the inclusion any captions if the manifest indicates that captions will not be provided.
Solution: remove CLOSED-CAPTIONS=NONE from the manifest