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Resume2022TechnicalSupport.html
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Resume2022TechnicalSupport.html
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class="c18"><p class="c3 c16"><span class="c2 c7">Andrew W. Blankfield</span></p><p class="c16 c3"><span class="c0 c11"><a class="c13" href="https://www.google.com/url?q=https://github.com/andipanic&sa=D&source=editors&ust=1648505768732671&usg=AOvVaw3vSOOhZ9wzcMQb1Vb6AzLq">https://github.com/andipanic</a></span></p><p class="c3 c8"><span class="c0">Cell: (541) 213-6872 / </span><span class="c0"><a class="c13" href="mailto:blankfield.andrew@gmail.com">blankfield.andrew@gmail.com</a></span><hr></p><p class="c9 c3"><span class="c12">SUMMARY</span></p><p class="c3 c9"><span class="c0">Technical engineer with 5+ years experience designing, engineering, and supporting SaaS technologies. </span></p><hr><p class="c5 c3"><span class="c2 c15"></span></p><p class="c10 c3"><span class="c2 c12">TECHNICAL TOOLS AND SKILLS</span></p><p class="c10 c3"><span class="c6">Expert:</span><span class="c2 c0"> JIRA, Linux, Python, Django, Bash, Git, Vim, Microsoft Office Suite (Word, Excel)</span></p><p class="c3 c10"><span class="c6">Proficient:</span><span class="c2 c0"> React, MySQL, PostgreSQL, Nginx, Algorithms, JavaScript, NodeJS, Selenium</span></p><p class="c10 c3"><span class="c6">Intermediate:</span><span class="c0"> Perl, PHP, Gunicorn</span><hr></p><p class="c10 c3"><span class="c2 c12">PROFESSIONAL EXPERIENCE</span></p><p class="c10 c3"><span class="c2 c12">Full Stack Web Developer</span></p><p class="c10 c3"><span class="c6">Intelligence Excels, </span><span class="c2 c0">Rochester, NY Aug. 2015 - Present</span></p><ul class="c4 lst-kix_ipy7t3g1u8np-0 start"><li class="c1 c3 li-bullet-0"><span class="c0">Created </span><span class="c11 c0"><a class="c13" href="https://www.google.com/url?q=https://www.intellexcel.com&sa=D&source=editors&ust=1648505768735204&usg=AOvVaw02lwyBHzkf24OSqKzSAwvV">https://www.intellexcel.com</a></span><span class="c2 c0"> for various web applications, games, apis and frontends. </span></li></ul><p class="c5 c3"><span class="c2 c0"></span></p><p class="c10 c3"><span class="c2 c12">Applications Operations Analyst</span></p><p class="c10 c3"><span class="c6">Sirius XM Radio, Inc. </span><span class="c2 c0">Rochester, NY Sept. 2017 - Dec. 2017</span></p><ul class="c4 lst-kix_yuu3c2p5u487-0 start"><li class="c1 c3 li-bullet-0"><span class="c0">Analyzed the results of invoicing, refunds, and scheduling processes for subscription billing accounts. </span><span class="c0"> </span></li><li class="c1 c3 li-bullet-0"><span class="c2 c0">Wrote python scripts utilizing fabric API to verify login credentials against multiple servers.</span></li><li class="c1 c3 li-bullet-0"><span class="c2 c0">Worked with NOC during on-call shifts to quickly and efficiently handle issues with scheduled scripts.</span></li><li class="c1 c3 li-bullet-0"><span class="c0">Worked on a weekly revolving on-call schedule with team members, both remotely and in the office.</span></li></ul><p class="c5 c3"><span class="c2 c0"></span></p><p class="c10 c3"><span class="c12">Python Developer</span></p><p class="c10 c3"><span class="c6">Verisys Corporation, </span><span class="c0 c2">South Jordan, UT Oct. 2015 - June 2016</span></p><ul class="c4 lst-kix_z190izi7xhgb-0 start"><li class="c1 c3 li-bullet-0"><span class="c0">Helped create processes and procedures for quality assurance</span><span class="c0"> and proper data collection.</span></li><li class="c1 c3 li-bullet-0"><span class="c2 c0">Helped create and maintain approximately 800 bots in a web scraping botnet.</span></li><li class="c1 c3 li-bullet-0"><span class="c2 c0">Utilized JIRA Kanban board for project tracking.</span></li><li class="c1 c3 li-bullet-0"><span class="c2 c0">Cross-trained team members to help ensure that deadlines and company objectives were met.</span></li></ul><p class="c5 c3"><span class="c2 c0"></span></p><p class="c10 c3"><span class="c12">Network Operations Center Engineer </span></p><p class="c10 c3"><span class="c6">Proofpoint, Inc. </span><span class="c2 c0">Draper, UT Sept. 2014 - Sept. 2015</span></p><ul class="c4 lst-kix_fimtty94u27g-0 start"><li class="c1 c3 li-bullet-0"><span class="c0">Worked with remote team members to monitor and maintain more than 18,000 servers and 280 network devices across 8 international data centers.</span></li><li class="c1 c3 li-bullet-0"><span class="c0">Automated </span><span class="c0">JIRA</span><span class="c2 c0"> issue creation processes using python and bash scripts.</span></li><li class="c1 c3 li-bullet-0"><span class="c2 c0">Created a script to identify and create over 300 JIRA tickets for hardware issues in a night.</span></li><li class="c1 c3 li-bullet-0"><span class="c2 c0">Streamlined handoff reports using scripts for data gathering and organization.</span></li></ul><p class="c3 c5"><span class="c2 c0"></span></p><h1 class="c14"><span class="c12">Proofpoint Technical Support Engineer</span></h1><h1 class="c14"><span class="c6">Sutherland Global Services, </span><span class="c2 c0">Rochester, NY May 2013 - Sept. 2014</span></h1><ul class="c4 lst-kix_ewu0d4bo8wou-0 start"><li class="c1 li-bullet-0"><span class="c2 c0">Provided technical support for CentOS based mail filter agents running server Proofpoint software. </span></li><li class="c1 li-bullet-0"><span class="c0">Created processes and procedures that increased my team's overall efficiency by </span><span class="c0">36%</span><span class="c2 c0">.</span></li><li class="c1 li-bullet-0"><span class="c2 c0">Supported sales teams during and after customers integration of Proofpoint software.</span></li><li class="c1 li-bullet-0"><span class="c0">Created scripts to reduce ESX Host recovery time and sanity checks.</span></li></ul><h1 class="c14 c19" id="h.l1hwhfn2y071"><span class="c2 c12"></span></h1><h1 class="c14" id="h.vc5c3o6l5vzy"><span class="c2 c12">Stubhub Customer Service Representative</span></h1><h1 class="c14" id="h.8s3dtcjhj7j4"><span class="c6">Sutherland Global Services, </span><span class="c2 c0">Rochester, NY Aug. 2012 - May 2013</span></h1><ul class="c4 lst-kix_ckab00691xf6-0 start"><li class="c1 li-bullet-0"><span class="c0">Answered customer questions, de-escalated customers, and redirected calls to the proper departments.</span></li><li class="c1 li-bullet-0"><span class="c0">Created a web application for phone call checklist reminders with text boxes for notes.</span></li></ul></body></html>