WebUIStreamingClient.md

Web UI Streaming Client

Introduction

LCA UI offers an option to stream audio from a browser tab+Microphone to LCA/Agent Assist. Enable the feature WebSocketAudioInput when deploying/updating the LCA stack.

To use this feature:

1. From the LCA UI, click on Stream Audio link from the left navigation menu as shown below.
2. Change default values for Call ID, Agent ID, Customer Phone, and System Phone as needed. Assign a role to the mic input - Agent vs. Caller.
3. Click on Start Streaming as shown below.
4. Share the browser tab that is playing the media (video/audio files, meeting, etc.)
5. Speak into the microphone.
6. The web streaming client combines the audio output from browser tab and the microphone input into a streo (two channel) audio stream. The client sends the stream to the websocket server for downstream processing (enrichment, agent assist, etc.).
7. Click on Stop Streaming to end the streaming session.