raise-dispute-flow.md

< Redemption Widget

Raise a Dispute on a Redeemed Exchange

Called with the appropriate parameters, the Redemption Widget can be used to guide the user about Raising a Dispute on a Redeemed Exchange.

Widget Parameters

parameter	required	purpose
configId	yes	the Boson Protocol environment the widget is linked to (see Boson Environments)
sellerIds	no	specifies the list of sellerIds to filter the exchanges shown to the user (step #2 below)
exchangeState	yes - in this present case	"Redeemed": the status of the exchanges to be shown in the Select Exchange View
showRedemptionOverview	yes - in this present case	false: to skip the Redemption Overview step

Raise Dispute Flow

When the Seller website activates the Redemption Widget with the appropriate parameters, the user is guided through the following steps.

1. Wallet connection (if needed)

   In case the user wallet is already connected, this step is skipped

2. Select Exchange

Redeemed exchanges of the connected wallet are shown to the user. In this example, the sellerIds parameter is used to show only the exchanges of a unique seller.

The user can select an exchange and click it to show the "Exchange Card". Optionally, Dispute button can be clicked, which redirects the user directly to the Dispute Center website (that starts another user flow, outside of the widget).

4. Exchange Card

   This view shows details about the exchange, and presents a Raise a problem button that the user can click to be redirected to the Dispute Center website (that starts another user flow, outside of the widget).

Complete diagram