Scenario 3
- Name: Emre Hoşaf
- Age: 24
- School: Bogazici University
- Currently pursuing bachelor's degree in management department
- Addicted to mobile phone
- Emre Hoşaf is a senior management student at Bogazici University.
- He uses his mobile phone for anything from watching tv series to doing homework.
- He spends at least 5 hours a day on screen so his phone charge is draining fast.
- Emre wants his phone battery not be dead so fast.
- Emre decides to buy a powerful powerbank.
- Emre has already signed up as a customer to our platform.
- Emre shall be able to search for a product and sort the results according to bestseller criteria. (1.1.5.)
- Emre shall be able to view the details of a product and read the comments. (1.1.2.2.)
- Emre shall have the option to send a message to the seller about the product. (1.1.4.2.1.)
- Emre shall be able to see the reply from the customer in his account later on. (1.1.3.2.2.)
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Emre is in search for a powerful powerbank. He is already a customer of our platform and uses it often. So, he logins to his account.
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He searches for powerbanks. Since there are lots of options, he decides to sort the results by bestsellers.
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He clicks on the first one to view the details of the product.
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He wants to know how long the powerbank can last and how many times it can charge his phone fully, but he is not familiar with technology terms. He looks at the comments section to find an answer.
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There are no comments related to his questions, he returns back to the product page and decides to ask to the vendor. He clicks on the Send a message to seller button.
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Contact us page comes up, he writes the subject of his message and asks the questions in his mind.
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He clicks Send button and a verification comes up to inform that message is successfully sent.
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Next day, he opens our platform again to check his messages. He clicks on My Account/Messages button.
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Messages page opens up, with a new message from the vendor. His questions are answered.
