Multipass 1.14.1 won't start on Windows 10 Home w/ VirtualBox

[holta]

Please see the error in this screenshot:

I'm helping @IoshuaCastillejos to try to solve this!

• Commands multipass find and multipass ls do work ✅

• Command multipass launch does not work ❌

What additional logs or details are needed to solve this?

Thank you!

[levkropp]

Hi @holta, thanks for reporting this issue,

Would you be able to access the logs on your Windows machine and send them here as files?

We have a troubleshooting launch/start issues document that may help you troubleshoot these problems as well. Please let us know if any of the Virtualbox steps in that document help with launching instances, or provide additional output/information. Thank you!

[holta]

Would you be able to access the logs on your Windows machine and send them here as files?

@IoshuaCastillejos can you post the Windows logs for @levkropp today?

Thanks if possible !!

We have a troubleshooting launch/start issues document

Also confirm if the above new troubleshooting doc does (or does not!) help? 😅

[IoshuaCastillejos]

Hi @levkropp here are the Windows logs
multipass_gui.log

And there are no instances created yet to launch.

[holta]

Hi @levkropp here are the Windows logs
multipass_gui.log

Thanks @IoshuaCastillejos — log excerpts below — for those who prefer quick reading:

2024-11-02 07:21:58.189820 INFO Sent FindRequest{showImages: true, showBlueprints: false}
2024-11-02 07:21:58.227690 INFO Sent VersionRequest{}
2024-11-02 07:22:00.287159 ERROR FindRequest{showImages: true, showBlueprints: false} received an error
	gRPC Error (code: 14, codeName: UNAVAILABLE, message: Error connecting: SocketException: El equipo remoto rechazó la conexión de red.
	 (OS Error: El equipo remoto rechazó la conexión de red.
	, errno = 1225), address = localhost, port = 60487, details: null, rawResponse: null, trailers: {})
2024-11-02 07:22:00.288152 ERROR VersionRequest{} received an error
	gRPC Error (code: 14, codeName: UNAVAILABLE, message: Error connecting: SocketException: El equipo remoto rechazó la conexión de red.
	 (OS Error: El equipo remoto rechazó la conexión de red.
	, errno = 1225), address = localhost, port = 60487, details: null, rawResponse: null, trailers: {})
2024-11-02 07:22:00.288152 ERROR Error on polling info
	gRPC Error (code: 14, codeName: UNAVAILABLE, message: Error connecting: SocketException: El equipo remoto rechazó la conexión de red.
	 (OS Error: El equipo remoto rechazó la conexión de red.
	, errno = 1225), address = localhost, port = 60487, details: null, rawResponse: null, trailers: {})

[SNIP]

2024-11-02 08:01:42.743318 ERROR Error on polling info
	gRPC Error (code: 14, codeName: UNAVAILABLE, message: Error connecting: SocketException: El equipo remoto rechazó la conexión de red.
	 (OS Error: El equipo remoto rechazó la conexión de red.
	, errno = 1225), address = localhost, port = 62420, details: null, rawResponse: null, trailers: {})
2024-11-02 08:01:44.890768 ERROR Error on polling info
	gRPC Error (code: 14, codeName: UNAVAILABLE, message: Error connecting: SocketException: El equipo remoto rechazó la conexión de red.
	 (OS Error: El equipo remoto rechazó la conexión de red.
	, errno = 1225), address = localhost, port = 62423, details: null, rawResponse: null, trailers: {})
2024-11-06 20:26:45.866116 INFO Sent FindRequest{showImages: true, showBlueprints: false}
2024-11-06 20:26:45.897382 INFO Sent VersionRequest{}
2024-11-06 20:26:47.932642 ERROR FindRequest{showImages: true, showBlueprints: false} received an error
	gRPC Error (code: 14, codeName: UNAVAILABLE, message: Error connecting: SocketException: El equipo remoto rechazó la conexión de red.
	 (OS Error: El equipo remoto rechazó la conexión de red.
	, errno = 1225), address = localhost, port = 54427, details: null, rawResponse: null, trailers: {})
2024-11-06 20:26:47.932642 ERROR VersionRequest{} received an error
	gRPC Error (code: 14, codeName: UNAVAILABLE, message: Error connecting: SocketException: El equipo remoto rechazó la conexión de red.
	 (OS Error: El equipo remoto rechazó la conexión de red.
	, errno = 1225), address = localhost, port = 54427, details: null, rawResponse: null, trailers: {})
2024-11-06 20:26:47.933645 ERROR Error on polling info
	gRPC Error (code: 14, codeName: UNAVAILABLE, message: Error connecting: SocketException: El equipo remoto rechazó la conexión de red.
	 (OS Error: El equipo remoto rechazó la conexión de red.
	, errno = 1225), address = localhost, port = 54427, details: null, rawResponse: null, trailers: {})
2024-11-06 20:26:50.079553 ERROR Error on polling info
	gRPC Error (code: 14, codeName: UNAVAILABLE, message: Error connecting: SocketException: El equipo remoto rechazó la conexión de red.
	 (OS Error: El equipo remoto rechazó la conexión de red.
	, errno = 1225), address = localhost, port = 54432, details: null, rawResponse: null, trailers: {})
2024-11-06 20:26:52.233257 ERROR Error on polling info
	gRPC Error (code: 14, codeName: UNAVAILABLE, message: Error connecting: SocketException: El equipo remoto rechazó la conexión de red.
	 (OS Error: El equipo remoto rechazó la conexión de red.
	, errno = 1225), address = localhost, port = 54435, details: null, rawResponse: null, trailers: {})
2024-11-06 20:26:54.375620 ERROR Error on polling info
	gRPC Error (code: 14, codeName: UNAVAILABLE, message: Error connecting: SocketException: El equipo remoto rechazó la conexión de red.
	 (OS Error: El equipo remoto rechazó la conexión de red.
	, errno = 1225), address = localhost, port = 54439, details: null, rawResponse: null, trailers: {})
2024-11-06 20:26:56.505828 ERROR Error on polling info
	gRPC Error (code: 14, codeName: UNAVAILABLE, message: Error connecting: SocketException: El equipo remoto rechazó la conexión de red.
	 (OS Error: El equipo remoto rechazó la conexión de red.
	, errno = 1225), address = localhost, port = 54442, details: null, rawResponse: null, trailers: {})
2024-11-06 20:26:58.658087 ERROR Error on polling info
	gRPC Error (code: 14, codeName: UNAVAILABLE, message: Error connecting: SocketException: El equipo remoto rechazó la conexión de red.
	 (OS Error: El equipo remoto rechazó la conexión de red.
	, errno = 1225), address = localhost, port = 54444, details: null, rawResponse: null, trailers: {})
2024-11-06 20:27:00.811997 ERROR Error on polling info
	gRPC Error (code: 14, codeName: UNAVAILABLE, message: Error connecting: SocketException: El equipo remoto rechazó la conexión de red.
	 (OS Error: El equipo remoto rechazó la conexión de red.
	, errno = 1225), address = localhost, port = 54447, details: null, rawResponse: null, trailers: {})
2024-11-06 20:27:02.956541 ERROR Error on polling info
	gRPC Error (code: 14, codeName: UNAVAILABLE, message: Error connecting: SocketException: El equipo remoto rechazó la conexión de red.
	 (OS Error: El equipo remoto rechazó la conexión de red.
	, errno = 1225), address = localhost, port = 54450, details: null, rawResponse: null, trailers: {})
2024-11-06 20:27:05.105519 ERROR Error on polling info
	gRPC Error (code: 14, codeName: UNAVAILABLE, message: Error connecting: SocketException: El equipo remoto rechazó la conexión de red.
	 (OS Error: El equipo remoto rechazó la conexión de red.
	, errno = 1225), address = localhost, port = 54453, details: null, rawResponse: null, trailers: {})
2024-11-06 20:27:07.248893 ERROR Error on polling info
	gRPC Error (code: 14, codeName: UNAVAILABLE, message: Error connecting: SocketException: El equipo remoto rechazó la conexión de red.
	 (OS Error: El equipo remoto rechazó la conexión de red.
	, errno = 1225), address = localhost, port = 54456, details: null, rawResponse: null, trailers: {})
2024-11-06 20:27:09.405298 ERROR Error on polling info
	gRPC Error (code: 14, codeName: UNAVAILABLE, message: Error connecting: SocketException: El equipo remoto rechazó la conexión de red.
	 (OS Error: El equipo remoto rechazó la conexión de red.
	, errno = 1225), address = localhost, port = 54459, details: null, rawResponse: null, trailers: {})
2024-11-06 20:27:11.564768 ERROR Error on polling info
	gRPC Error (code: 14, codeName: UNAVAILABLE, message: Error connecting: SocketException: El equipo remoto rechazó la conexión de red.
	 (OS Error: El equipo remoto rechazó la conexión de red.
	, errno = 1225), address = localhost, port = 54462, details: null, rawResponse: null, trailers: {})
2024-11-06 20:27:13.702245 ERROR Error on polling info
	gRPC Error (code: 14, codeName: UNAVAILABLE, message: Error connecting: SocketException: El equipo remoto rechazó la conexión de red.
	 (OS Error: El equipo remoto rechazó la conexión de red.
	, errno = 1225), address = localhost, port = 54466, details: null, rawResponse: null, trailers: {})
2024-11-07 09:07:39.553878 INFO Sent FindRequest{showImages: true, showBlueprints: false}
2024-11-07 09:07:39.585764 INFO Sent VersionRequest{}
2024-11-07 09:07:41.620375 ERROR FindRequest{showImages: true, showBlueprints: false} received an error
	gRPC Error (code: 14, codeName: UNAVAILABLE, message: Error connecting: SocketException: El equipo remoto rechazó la conexión de red.
	 (OS Error: El equipo remoto rechazó la conexión de red.
	, errno = 1225), address = localhost, port = 54736, details: null, rawResponse: null, trailers: {})
2024-11-07 09:07:41.621412 ERROR Error on polling info
	gRPC Error (code: 14, codeName: UNAVAILABLE, message: Error connecting: SocketException: El equipo remoto rechazó la conexión de red.
	 (OS Error: El equipo remoto rechazó la conexión de red.
	, errno = 1225), address = localhost, port = 54736, details: null, rawResponse: null, trailers: {})
2024-11-07 09:07:41.621412 ERROR VersionRequest{} received an error
	gRPC Error (code: 14, codeName: UNAVAILABLE, message: Error connecting: SocketException: El equipo remoto rechazó la conexión de red.
	 (OS Error: El equipo remoto rechazó la conexión de red.
	, errno = 1225), address = localhost, port = 54736, details: null, rawResponse: null, trailers: {})
2024-11-07 09:07:43.792259 ERROR Error on polling info
	gRPC Error (code: 14, codeName: UNAVAILABLE, message: Error connecting: SocketException: El equipo remoto rechazó la conexión de red.
	 (OS Error: El equipo remoto rechazó la conexión de red.
	, errno = 1225), address = localhost, port = 54743, details: null, rawResponse: null, trailers: {})
2024-11-07 09:07:45.950149 ERROR Error on polling info
	gRPC Error (code: 14, codeName: UNAVAILABLE, message: Error connecting: SocketException: El equipo remoto rechazó la conexión de red.
	 (OS Error: El equipo remoto rechazó la conexión de red.
	, errno = 1225), address = localhost, port = 54749, details: null, rawResponse: null, trailers: {})
2024-11-07 09:07:48.110658 ERROR Error on polling info
	gRPC Error (code: 14, codeName: UNAVAILABLE, message: Error connecting: SocketException: El equipo remoto rechazó la conexión de red.
	 (OS Error: El equipo remoto rechazó la conexión de red.
	, errno = 1225), address = localhost, port = 54753, details: null, rawResponse: null, trailers: {})
2024-11-07 09:07:50.260921 ERROR Error on polling info
	gRPC Error (code: 14, codeName: UNAVAILABLE, message: Error connecting: SocketException: El equipo remoto rechazó la conexión de red.
	 (OS Error: El equipo remoto rechazó la conexión de red.
	, errno = 1225), address = localhost, port = 54756, details: null, rawResponse: null, trailers: {})
2024-11-07 09:07:52.405268 ERROR Error on polling info
	gRPC Error (code: 14, codeName: UNAVAILABLE, message: Error connecting: SocketException: El equipo remoto rechazó la conexión de red.
	 (OS Error: El equipo remoto rechazó la conexión de red.
	, errno = 1225), address = localhost, port = 54759, details: null, rawResponse: null, trailers: {})
2024-11-07 09:16:44.240550 INFO Sent FindRequest{showImages: true, showBlueprints: false}
2024-11-07 09:16:44.361149 INFO Sent VersionRequest{}
2024-11-07 09:16:53.181943 ERROR FindRequest{showImages: true, showBlueprints: false} received an error
	gRPC Error (code: 9, codeName: FAILED_PRECONDITION, message: failed to download from 'https://cdimage.ubuntu.com/ubuntu-core/18/stable/current/ubuntu-core-18-amd64.img.xz': Operation canceled, details: [], rawResponse: null, trailers: {})
2024-11-07 09:16:53.181943 INFO VersionRequest{} received VersionReply{version: 1.14.0+win, updateInfo: {version: 1.14.1, url: https://github.com/canonical/multipass/releases/tag/v1.14.1, title: Multipass 1.14.1 release, description: New GUI, bridge addition, force-stop, snapshots extended to VirtualBox}}
2024-11-07 09:16:53.181943 INFO VersionRequest{} is done
2024-11-07 09:17:02.603853 INFO Sent FindRequest{showImages: true, showBlueprints: false}
2024-11-07 09:17:02.605848 ERROR FindRequest{showImages: true, showBlueprints: false} received an error
	gRPC Error (code: 9, codeName: FAILED_PRECONDITION, message: failed to download from 'https://cdimage.ubuntu.com/ubuntu-core/18/stable/current/ubuntu-core-18-amd64.img.xz': Operation canceled, details: [], rawResponse: null, trailers: {})
2024-11-07 09:17:02.605848 ERROR Dart error
	gRPC Error (code: 9, codeName: FAILED_PRECONDITION, message: failed to download from 'https://cdimage.ubuntu.com/ubuntu-core/18/stable/current/ubuntu-core-18-amd64.img.xz': Operation canceled, details: [], rawResponse: null, trailers: {})
2024-11-07 09:17:59.125797 INFO Sent FindRequest{showImages: true, showBlueprints: false}
2024-11-07 09:17:59.127792 ERROR FindRequest{showImages: true, showBlueprints: false} received an error
	gRPC Error (code: 9, codeName: FAILED_PRECONDITION, message: failed to download from 'https://cdimage.ubuntu.com/ubuntu-core/16/stable/current/ubuntu-core-16-amd64.img.xz': Operation canceled, details: [], rawResponse: null, trailers: {})
2024-11-07 09:17:59.127792 ERROR Dart error
	gRPC Error (code: 9, codeName: FAILED_PRECONDITION, message: failed to download from 'https://cdimage.ubuntu.com/ubuntu-core/16/stable/current/ubuntu-core-16-amd64.img.xz': Operation canceled, details: [], rawResponse: null, trailers: {})