Access Canadian consulate services

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Includes

• Multiple appointment types (passport/citizenship, notarial, consular services)

Brief description of use case:
Global Affairs Canada has an online appointment booking system to schedule appointments to access various consular and Canadian government-related services at consulates:

• Passport/citizenship
• Notarial
• Other consular services

The linked example is the consular in the UK. I (Emma), haven't checked all of the consulates (there's a lot), but I looked at Mexico and it uses the same system it seems, so I'm assuming this is true across others.

Service URL: https://www.canadainternational.gc.ca/united_kingdom-royaume_uni/consular_services_consulaires/hours_consul_heures.aspx?lang=eng

End user: Canadian citizen residing or travelling in the UK. They don't provide services for people who are enquiring about entry into Canada.
Number of potential end users: In 2017-18, GAC handled 266,980 cases. https://www.international.gc.ca/gac-amc/publications/plans/drr-rrm/drr-rrm_1718.aspx?lang=eng

This includes situations involving:

• arrest and detention
• child welfare, abduction and custody issues
• death abroad
• financial assistance
• forced marriage
• hijacking, hostage takings and kidnappings
• large-scale emergencies abroad
• lost or stolen belongings abroad
• missing persons
• passport security
• physical assault
• sexual assault
• sickness or injury
  https://easternontario.cioc.ca/record/OCR4050

I don't think this includes the passport services they offer such as renewal etc.

Currently offering appointments: yes

Where does/could the appointment fit in the service journey?: There are many different service journeys because they offer multiple services. Likely the appointment is the first step in the process, and then there might be additional touch points where they're sent the result of the service (such as a new passport) later on. It might also be a secondary step in a journey, such as doing an application and then needing to go to the consular to finish a piece of the process (for ex. notarizing).

Does the service require payment?: yes, to pay for the service
Contact: NEI
Service standards that could apply or be affected: https://travel.gc.ca/assistance/emergency-info/consular/standards

Appointment channel: in person
Booking channel: online service
Booking URL: http://cts-ca.anzus.solutions/infoschedule?customer=embassyca&wf=appointments&action=schedule&locationId=LDN
What personal information do people need to provide to book the appointment?: name, phone number, email
Appointment booking: made in real time
Does frontline worker do appointments for multiple services?: yes
What system is used to manage frontline workers time?: NEI