Apply to join the Canadian Armed Forces

[smcmurtry]

Brief description of use case: People applying to join the Canadian Armed Forces are required to do: Reliability security screening, and aptitude test, a medical exam, and an interview. These steps likely require in-person appointments.
Service URL: https://forces.ca/en/how-to-join/#ht
End user: Applicant to Canadian Armed Forces
Number of potential end users: 2,683,703 annual visits to start page
Currently offering appointments: yes
Where does/could the appointment fit in the service journey?: part of job application process
Does the service require payment?: (yes, no)
Contact: (email address, slack)

Appointment channel: in person
Booking channel: (mail, email, online service, phone)
What personal information do people need to provide to book the appointment?: (name, case number, passport, documents)
Appointment booking: (made in real time, requires confirmation, assigned by govt)
Does frontline worker do appointments for multiple services?: (yes, no)
What system is used to manage frontline workers time?: (outlook, custom software, paper files, etc)