USPS appointments for passports

[amy-yeung]

Brief description of use case: for new passport, new passport with photo service, and passport renewal (when selecting renewal a prompt shows to say that appointment is not required, can submit by mail)
Service URL: https://tools.usps.com/rcas.htm
End user: US citizens
Number of potential end users:
Currently offering appointments: yes
Where does/could the appointment fit in the service journey?:
Does the service require payment?: yes
Contact: (email address, slack)
Service standards that could apply or be affected:

Appointment channel: in person
Booking channel: online service
Booking URL: https://tools.usps.com/rcas.htm
What personal information do people need to provide to book the appointment?: name, phone, email
Appointment booking: made in real time
Does frontline worker do appointments for multiple services?: yes
What system is used to manage frontline workers time?: unsure