From 9ece9708a60e4ec0f92cc7caea7735a38eb3bca8 Mon Sep 17 00:00:00 2001 From: Cameron Dixon Date: Thu, 18 Apr 2024 17:38:33 -0400 Subject: [PATCH 1/3] Update help_faq.md add a clause that was missing --- pages/help/help_faq.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/pages/help/help_faq.md b/pages/help/help_faq.md index 69dacba3..1ff8e4d4 100644 --- a/pages/help/help_faq.md +++ b/pages/help/help_faq.md @@ -40,7 +40,7 @@ To ensure that only U.S.-based governments get .gov domains, we verify the ident - Discourage ineligible organizations from requesting a domain. - Gain assurance that a person who claims to represent a government is who they say they are. -The state of the art in identity verification is to use attested information (like a license or a SSN). This is why we use Login.gov. However, there is no technology to confirm that a person actually represents a government organization. We manually verify that claim as part of our investigation. +The state of the art in identity verification is to use attested information (like a license or a SSN) to gain confidence a person is who they say they are. This is why we use Login.gov. However, there is no technology to confirm that a person actually represents a government organization. We manually verify that claim as part of our investigation. ## Can I request a name like cityname.state.gov (e.g., detroit.mi.gov)? From 923be2c6b20981fbf95afa5ffe336b124c81d621 Mon Sep 17 00:00:00 2001 From: Cameron Dixon Date: Fri, 26 Apr 2024 16:33:32 -0400 Subject: [PATCH 2/3] Update FAQ about Login/personal info --- pages/help/help_faq.md | 12 ++++++------ 1 file changed, 6 insertions(+), 6 deletions(-) diff --git a/pages/help/help_faq.md b/pages/help/help_faq.md index 1ff8e4d4..92c74558 100644 --- a/pages/help/help_faq.md +++ b/pages/help/help_faq.md @@ -11,7 +11,7 @@ eleventyNavigation: **Domain requests** - [How much does a .gov domain cost](#gov-domains-are-free)? -- [I'm working with a government organization. Why do I have to provide personal information to request a domain for them](#working-with-a-gov-org)? +- [I'm working with a government organization. Why do I have to provide personal information to request a domain on their behalf](#working-with-a-gov-org)? - [Can I request a name like cityname.state.gov (e.g., detroit.mi.gov)](#subdomain)? - [How much longer until I hear back about my domain request](#domain-request-status)? @@ -35,12 +35,12 @@ Get more [help with domain management](../domain-management). For eligible government organizations, .gov domains are **FREE**! Learn how to get a [free .gov domain](https://get.gov/domains/before/). -## I'm working with a government organization. Why do I have to provide personal information to request a domain for them? -To ensure that only U.S.-based governments get .gov domains, we verify the identity of every new domain requestor. We do this to: -- Discourage ineligible organizations from requesting a domain. -- Gain assurance that a person who claims to represent a government is who they say they are. +## I'm working with a government organization. Why do I have to provide personal information to request a domain on their behalf? +Since most governments in the U.S. operate transparently, it’s usually not difficult to discover information about an organization. Anyone can easily find the names, roles, or email addresses of those employed, or details like official records, budgets, or a tax ID. However, it can be difficult to know whether someone approaching us actually is who they say they are, or that they really represent their purported organization. -The state of the art in identity verification is to use attested information (like a license or a SSN) to gain confidence a person is who they say they are. This is why we use Login.gov. However, there is no technology to confirm that a person actually represents a government organization. We manually verify that claim as part of our investigation. +To prevent someone from using public information to impersonate a government or an official, as well as discourage unauthorized individuals or ineligible organizations from requesting a domain, we verify the identity of new domain requestors using Login.gov. Once your identity has been confirmed, we then conduct a manual review to assess whether you actually work for, or on behalf of, a government. + +Login.gov is a secure, government website that adheres to the highest standards in data protection. Most of the data you submit is not stored. You can learn more about the [privacy and security measures](https://login.gov/policy/) taken to keep your information safe. ## Can I request a name like cityname.state.gov (e.g., detroit.mi.gov)? From 5007761658ca0fa7ada6d3648f38119a2c6def0c Mon Sep 17 00:00:00 2001 From: Katherine-Osos <119689946+Katherine-Osos@users.noreply.github.com> Date: Fri, 26 Apr 2024 16:18:13 -0500 Subject: [PATCH 3/3] Add "external link" icon --- pages/help/help_faq.md | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/pages/help/help_faq.md b/pages/help/help_faq.md index 92c74558..d5b5f576 100644 --- a/pages/help/help_faq.md +++ b/pages/help/help_faq.md @@ -40,7 +40,7 @@ Since most governments in the U.S. operate transparently, it’s usually not dif To prevent someone from using public information to impersonate a government or an official, as well as discourage unauthorized individuals or ineligible organizations from requesting a domain, we verify the identity of new domain requestors using Login.gov. Once your identity has been confirmed, we then conduct a manual review to assess whether you actually work for, or on behalf of, a government. -Login.gov is a secure, government website that adheres to the highest standards in data protection. Most of the data you submit is not stored. You can learn more about the [privacy and security measures](https://login.gov/policy/) taken to keep your information safe. +Login.gov is a secure, government website that adheres to the highest standards in data protection. Most of the data you submit is not stored. You can learn more about the [privacy and security measures](https://login.gov/policy/){.usa-link--external} taken to keep your information safe. ## Can I request a name like cityname.state.gov (e.g., detroit.mi.gov)?