From fbd5e39664afe07c0406d4d2d47d8cdf856ca666 Mon Sep 17 00:00:00 2001
From: Katherine-Osos <119689946+Katherine-Osos@users.noreply.github.com>
Date: Tue, 30 Apr 2024 17:09:29 -0500
Subject: [PATCH] Update FAQ: Why don't I see my domain? (#280)

* Update FAQ: Why don't I see my domain?

* Tweaks
---
 pages/help/help_faq.md | 14 ++++++++++++--
 1 file changed, 12 insertions(+), 2 deletions(-)

diff --git a/pages/help/help_faq.md b/pages/help/help_faq.md
index d5b5f576..4265980f 100644
--- a/pages/help/help_faq.md
+++ b/pages/help/help_faq.md
@@ -69,9 +69,19 @@ Get more help [adding or removing domain managers](https://get.gov/help/domain-m
 
 <span id="do-not-see-my-domain"></span>
 ## Why don't I see my domain when I sign in to the registrar?
-If you had a .gov account prior to November 2023, **you can’t use your old credentials to access the new registrar**. You’ll need to [create a Login.gov account](https://login.gov/help/get-started/create-your-account/){.usa-link--external} with the same email address you used to sign in to the old registrar. That will ensure that you have access to your domains.
+Your domains are closely tied to the email address you use when signing in to the .gov registrar.
+
+**If you had a .gov account prior to November 2023**:  We launched a new .gov registrar. When signing in, you need to use a [Login.gov account](https://login.gov/help/get-started/create-your-account/){.usa-link--external} that’s associated with the same email address you used to sign in to the old registrar. That will ensure you have access to your existing domains. 
+
+**If you have more than one Login.gov account, or have more than one email address associated with your Login.gov account**: When signing in to the .gov registrar, you need to use the [Login.gov account](https://login.gov/help/get-started/create-your-account/){.usa-link--external} that’s associated with the email address your .gov domains are assigned to. 
+- If you have more than one Login.gov account, try [signing in](https://manage.get.gov/){target="_blank"}  with each account.
+- If you have more than one email address associated with your Login.gov account, try [signing in](https://manage.get.gov/){target="_blank"}  with a different email address. 
+- We recommend using a Login.gov account that is only linked to your work email.
+
+**If someone invited you to manage a domain**: Confirm which email address your domain invitation was sent to. When signing in to the .gov registrar, you need to use a [Login.gov account](https://login.gov/help/get-started/create-your-account/){.usa-link--external} that’s associated with the same email address that was invited. You may need to ask the person who sent the invitation to send another one to your preferred email address.
+
+If you’ve tried the above recommendations and still don’t see your domains, email us at <help@get.gov>.
 
-If you need help finding the email address you used in the past, email us at help@get.gov.
 
 <span id="renew-domain"></span>
 ## My domain is about to expire. How can I renew my domain?