agents-total-service-time.md

description
Gives the total service time sorted by agent

Agents total service time

URL	Requires Auth	HTTP Method
api/v1/livechat/analytics/agents/total-service-time	YES	GET

Headers

Argument	Example	Required	Description
X-User-Id	myuser-name	Required	Your username hash (returned after you log in through the API)
X-Auth-Token	myauth-token	Required	Your token (returned after you log in through the API)

Parameters

Argument	Example	Required	Description
start	2020-09-09T00:11:22.345Z	Required	start date
end	2020-09-10T23:59:22.345Z	Required	end date

{% hint style="info" %} Service time means how long time the agent is online and available. It doesn't mean how long time the agent was busy serving chats. {% endhint %}

Example Call

curl --location --request GET 'http://localhost:3000/api/v1/livechat/analytics/agents/total-service-time?start=2020-02-12T00:11:22.345Z&end=2020-02-18T23:59:22.345Z' \
--header 'X-Auth-Token: myauth-token' \
--header 'X-User-Id: myuser-name'

Result

{
    "agents": [],
    "count": 0,
    "offset": 0,
    "total": 0,
    "success": true
}

Change Log