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timings-charts.md

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description
Retrieves timing charts

Timings Charts

URL Requires Auth HTTP Method
api/v1/livechat/analytics/dashboards/charts/timings YES GET

Headers

Argument Example Required Description
X-User-Id myuser-name Required Your username hash (returned after you log in through the API)
X-Auth-Token myauth-token Required Your token (returned after you log in through the API)

Parameters

Argument Example Required Description
departmentId CAJioQNAvLnYWTy8i Required Business Hour ID
start 2021-07-20T19:00:00.000Z Required Start Time
end 2021-07-21T18:59:59.000Z Required End Time

Example Call

curl --location --request GET 'http://localhost:3000/api/v1/livechat/analytics/dashboards/charts/timings?departmentId=CAJioQNAvLnYWTy8i&start=2021-07-20T19:00:00.000Z&end=2021-07-21T18:59:59.000Z\
--header 'X-Auth-Token: myauth-token' \
--header 'X-User-Id: myuser-name'

Result

{
    "response": {
        "avg": 0,
        "longest": 0
    },
    "reaction": {
        "avg": 0,
        "longest": 0
    },
    "chatDuration": {
        "avg": 0,
        "longest": 0
    },
    "success": true
}