average-service-time-by-department.md

description
Returns average of service time chats by department

Average service time by department

URL	Requires Auth	HTTP Method
api/v1/livechat/analytics/departments/average-service-time	YES	GET

Headers

Argument	Example	Required	Description
X-User-Id	myuser-name	Required	Your username hash (returned after you log in through the API)
X-Auth-Token	myauth-token	Required	Your token (returned after you log in through the API)

Parameters

Argument	Example	Required	Description
start	2020-09-09T00:11:22.345Z	Required	start date
end	2021-09-10T23:59:22.345Z	Required	end date

{% hint style="info" %} The API will return a blank page if the correct headers are not sent {% endhint %}

Example Call

curl --location --request GET 'http://localhost:3000/api/v1/livechat/analytics/departments/average-service-time?start=2020-09-09T00:11:22.345Z&end=2021-09-09T00:11:22.345Z \
--header 'X-Auth-Token: myauth-token' \
--header 'X-User-Id: myuser-name'

Result

{
    "departments": [
        {
            "_id": "CAJioQNAvLnYWTy8i",
            "averageServiceTimeInSeconds": 1920
        },
        {
            "_id": "GgYvrkAF63aeQmsh4",
            "averageServiceTimeInSeconds": 3583
        },
        {
            "_id": "sLYp3ry7CRizaP3rJ",
            "averageServiceTimeInSeconds": 2941
        },
        {
            "_id": "BiqbQav59HD2LzXEY",
            "averageServiceTimeInSeconds": 5831
        },
        {
            "_id": null,
            "averageServiceTimeInSeconds": 3892998
        },
        {
            "_id": "Yi87Ju7eTHiZQ7CJt",
            "averageServiceTimeInSeconds": 1205
        },
        {
            "_id": "4LCeYmCHHnQ3EDBgf",
            "averageServiceTimeInSeconds": 755
        },
        {
            "_id": "8MGLTfaKLCbE9CqR8",
            "averageServiceTimeInSeconds": 1635
        }
    ],
    "count": 8,
    "offset": 0,
    "total": 8,
    "success": true
}