| description |
|---|
Sets the priority of an inquiry |
{% hint style="info" %} An incoming chat, that has not yet been taken by the agent is called an 'inquiry'. After it's been taken by the agent it is referred to as 'room'. {% endhint %}
| URL | Requires Auth | HTTP Method |
|---|---|---|
api/v1/livechat/inquiry.prioritize |
YES |
PUT |
| Argument | Example | Required | Description |
|---|---|---|---|
X-User-Id |
myuser-name |
Required | Your username hash (returned after you log in through the API) |
X-Auth-Token |
myauth-token |
Required | Your token (returned after you log in through the API) |
| Argument | Example | Required | Description |
|---|---|---|---|
roomId |
Ey3RanxiR4wDCdWqy |
Required | Inquiry |
priority |
4WcmeBE4spXx6AxrC |
Required | Priority ID |
{% hint style="info" %}
roomID is actually inquiry. It the ID of the chat that's not been taken yet by the agent.
{% endhint %}
curl --location --request PUT 'http://localhost:3000/api/v1/livechat/inquiry.prioritize'\
--header 'X-Auth-Token: myauth-token' \
--header 'X-User-Id: myuser-name'
-d '{ "roomId": "Ey3RanxiR4wDCdWqy", "priority": "4WcmeBE4spXx6AxrC" }'{
"success": true
}