Issue with "Freshworks Freshservice" in @site/docs/reference/integrations/freshworks-freshservice.md

[evgenyva]

Dear team,
I represent a systems integrator, our customer is using Cortex XSOAR and tried to integrate it with Freshservice ITSM. We have configured the integration from the XSOAR side following the description on the Cortex web-page. Primary purpose is that Freshservice should mirror tickets from XSOAR and back. Unfortunately this integration doesn't work as expected - tickets, present in XSOAR don't appear in Freshservice.
We have engaged Freshservice team, but they said this integration was not officially supported from their side, and they couldn't help, so they proposed to go to the Cortex team to assess this integration. Would you be able to help?
The customer is using Cortex SXOAR under the Palo Alto subscription ‘International Bank of Azerbaijan Republic JSC 57699’

• Page: Freshworks Freshservice
• Source: https://github.com/demisto/content/blob/master//Packs/FreshworksFreshservice/Integrations/FreshworksFreshservice/README.md

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Suggested fix

[welcome]

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[JudahSchwartz]

@evgenyva hey sorry for the late response here. Please ask the customer to open a ticket with XSOAR support directly. This repository is just for xsoar documentation.

[evgenyva]

Hi, Judah. OK, we've done it already. Thanks. Best Regards, Evgeny Vasilyev ITSM/ITAM Business Development Manager, CIS&APAC ***@***.*** [signatureImage]

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________________________________ From: Judah Schwartz ***@***.***> Sent: Sunday, March 3, 2024 6:06:17 PM To: demisto/content-docs ***@***.***> Cc: Evgeny Vasilyev ***@***.***>; Mention ***@***.***> Subject: Re: [demisto/content-docs] Issue with "Freshworks Freshservice" in @site/docs/reference/integrations/freshworks-freshservice.md (Issue #1502) You don't often get email from ***@***.*** Learn why this is important<https://aka.ms/LearnAboutSenderIdentification> @evgenyva<https://github.com/evgenyva> hey sorry for the late response here. Please ask the customer to open a ticket with XSOAR support directly. This repository is just for xsoar documentation. — Reply to this email directly, view it on GitHub<#1502 (comment)>, or unsubscribe<https://github.com/notifications/unsubscribe-auth/BGJE627QS67QOIDBXCSLBDLYWMU5TAVCNFSM6AAAAABDQVVOCSVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMYTSNZVGE3TKMRWHA>. You are receiving this because you were mentioned.Message ID: ***@***.***>