diff --git a/packages/common/src/index.ts b/packages/common/src/index.ts
index 158f19073b..aa868c4309 100644
--- a/packages/common/src/index.ts
+++ b/packages/common/src/index.ts
@@ -19,6 +19,7 @@ export * from './dto/cluster-config';
 export { helpers, api };
 
 export const FACTORY_LINK_ATTR = 'factoryLink';
+export const ERROR_CODE_ATTR = 'error_code';
 
 const common = {
   helpers,
diff --git a/packages/dashboard-backend/src/routes/__tests__/factoryAcceptanceRedirect.spec.ts b/packages/dashboard-backend/src/routes/__tests__/factoryAcceptanceRedirect.spec.ts
index 52e3efa35d..de2ddb226f 100644
--- a/packages/dashboard-backend/src/routes/__tests__/factoryAcceptanceRedirect.spec.ts
+++ b/packages/dashboard-backend/src/routes/__tests__/factoryAcceptanceRedirect.spec.ts
@@ -50,4 +50,24 @@ describe('Factory Acceptance Redirect', () => {
     expect(res.statusCode).toEqual(302);
     expect(res.headers.location).toEqual(`/dashboard/#/load-factory?url=${factoryUrl}`);
   });
+
+  it('should redirect "/dashboard/f?factoryLink%3Durl%3DfactoryUrl"', async () => {
+    const factoryUrl = 'factoryUrl';
+    const res = await app.inject({
+      url: `/dashboard/f?factoryLink%3Durl%3D${factoryUrl}`,
+    });
+    expect(res.statusCode).toEqual(302);
+    expect(res.headers.location).toEqual(`/dashboard/#/load-factory?url=${factoryUrl}`);
+  });
+
+  it('should redirect "/dashboard/f?factoryLink%3Durl%3DfactoryUrl%26error_code%3Daccess_denied"', async () => {
+    const factoryUrl = 'factoryUrl';
+    const res = await app.inject({
+      url: `/dashboard/f?factoryLink%3Durl%3D${factoryUrl}%26error_code%3Daccess_denied`,
+    });
+    expect(res.statusCode).toEqual(302);
+    expect(res.headers.location).toEqual(
+      `/dashboard/#/load-factory?url=${factoryUrl}&error_code=access_denied`,
+    );
+  });
 });
diff --git a/packages/dashboard-backend/src/routes/factoryAcceptanceRedirect.ts b/packages/dashboard-backend/src/routes/factoryAcceptanceRedirect.ts
index b9421edf00..bcfc255d7a 100644
--- a/packages/dashboard-backend/src/routes/factoryAcceptanceRedirect.ts
+++ b/packages/dashboard-backend/src/routes/factoryAcceptanceRedirect.ts
@@ -10,7 +10,7 @@
  *   Red Hat, Inc. - initial API and implementation
  */
 
-import { FACTORY_LINK_ATTR } from '@eclipse-che/common';
+import { ERROR_CODE_ATTR, FACTORY_LINK_ATTR } from '@eclipse-che/common';
 import { sanitizeSearchParams } from '@eclipse-che/common/src/helpers/sanitize';
 import { FastifyInstance, FastifyReply, FastifyRequest } from 'fastify';
 import querystring from 'querystring';
@@ -20,15 +20,20 @@ export function registerFactoryAcceptanceRedirect(instance: FastifyInstance): vo
   function redirectFactoryFlow(path: string) {
     instance.register(async server => {
       server.get(path, async (request: FastifyRequest, reply: FastifyReply) => {
-        let queryStr = request.url.replace(path, '').replace(/^\?/, '');
+        let factoryLinkStr = request.url.replace(path, '').replace(/^\?/, '');
 
-        const query = querystring.parse(queryStr);
+        const query = querystring.parse(decodeURIComponent(factoryLinkStr));
         if (query[FACTORY_LINK_ATTR] !== undefined) {
           // restore the factory link from the query string
-          queryStr = querystring.unescape(query[FACTORY_LINK_ATTR] as string);
+          factoryLinkStr = querystring.unescape(query[FACTORY_LINK_ATTR] as string);
         }
 
-        const sanitizedQueryParams = sanitizeSearchParams(new URLSearchParams(queryStr));
+        const params = new URLSearchParams(factoryLinkStr);
+        if (query[ERROR_CODE_ATTR] !== undefined) {
+          params.append(ERROR_CODE_ATTR, querystring.unescape(query[ERROR_CODE_ATTR] as string));
+        }
+
+        const sanitizedQueryParams = sanitizeSearchParams(params);
 
         return reply.redirect('/dashboard/#/load-factory?' + sanitizedQueryParams.toString());
       });