Pending payment for too long - referral mbulelo

[bolelang]

November 15, 2022 username mbulelo was reserved on earnproton.com (Status 1)
November 16, 2022 username mbulelo signed up for a Proton account (Status 2)
November 16, 2022 mbulelo was KYCed and verified (Status 3)
As of February 18, 2023 promised reward of $2 XPR has never happened for 3 months and 2 days
mbulelo did all the required processes and approved in 2 days.

Expected behavior
From status 3 it was supposed to move to status 6 and accounts mbulelo and bolelang paid XPR worth $2 each

Screenshots