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FS_callcenter_cp.php
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FS_callcenter_cp.php
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<?php
set_time_limit(600);
session_start();
date_default_timezone_set('Asia/Shanghai');
if(!empty($_SESSION['POST_submit_once']) && !empty($_POST)){
$_SESSION['POST_submit_once'] = 0;
unset($_POST);
}
header("Content-type: text/html; charset=utf-8");
if (empty($_SESSION['ESL_HOST']) || empty($_SESSION['conf_dir']))
die("请正常登录使用！不允许直接进行操作");
include 'Shoudian_db.php';
$showinfo ="";
define("ESL_HOST", $_SESSION['ESL_HOST']);
define("ESL_PORT", $_SESSION['ESL_PORT']);
define("ESL_PASSWORD",$_SESSION['ESL_PASSWORD']);
if (!empty($_POST)){
if (!empty($_POST['domainid']) && !empty($_POST['aid']) && !empty($_POST['del'])){ //ESL 删除坐席
require_once "detect_switch.php";
$info = new detect_switch();
$info->run("api","callcenter_config agent del $_POST[aid]",0);
$info->run("api","callcenter_config tire del agents@$_POST[domainid] $_POST[aid]",0);
die(" agents@$_POST[domainid] $_POST[aid] 坐席删除！");
}
if (!empty($_POST['domain_id']) && !empty($_POST['group_id']) && !empty($_POST['group_user'])){ //ESL 按组添加坐席
$level = intval($_POST['level']);
$level = $level?$level:1;
$maxnoanswer = intval($_POST['max-no-answer']);
$maxnoanswer = $maxnoanswer?$maxnoanswer:3;
$wrapuptime = intval($_POST['wrap-up-time']);
$wrapuptime = $wrapuptime?$wrapuptime:10;
$rejectdelaytime = intval($_POST['reject-delay-time']);
$rejectdelaytime = $rejectdelaytime?$rejectdelaytime:10;
$busydelaytime = intval($_POST['busy-delay-time']);
$busydelaytime = $busydelaytime?$busydelaytime:20;
$noanswerdelaytime = intval($_POST['no_answer_delay_time']);
$noanswerdelaytime = $noanswerdelaytime?$noanswerdelaytime:20;
$vars = empty($_POST['vars'])?"[leg_timeout=10,call_timeout=10]":"[{$_POST['vars']}]";
$domainid = $_POST['domain_id'];
$group_user = explode(',', $_POST['group_user']);
if ($group_user){
$add = $upd = 0;
$fsdb = freeswitchDB();
echo '<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html xmlns="http://www.w3.org/1999/xhtml"><head><meta http-equiv="Content-Type content=text/html;charset=utf-8"/> <link rel="stylesheet" type="text/css" href="main.css"/></head><html><body>';
$ext_result = $fsdb->query("SELECT `name` FROM agents ");
$agents = [];
while (($row0 = $ext_result->fetch_array(MYSQLI_NUM))!==false) {
if (!$row0) break;
$agents[]= $row0[0];
}
require_once "detect_switch.php";
$info = new detect_switch();
foreach ($group_user as $one){
$one = "$one@$domainid";
if (in_array($one, $agents)){
$upd++;
$r = $fsdb->query("update agents set `contact`= '{$vars}user/$one',`max_no_answer`= $maxnoanswer,`wrap_up_time`= $wrapuptime,`reject_delay_time`= $rejectdelaytime,`busy_delay_time`= $busydelaytime,`no_answer_delay_time`= $noanswerdelaytime where `name`= '$one'");
if ($r){
$info->run("api","callcenter_config agent reload $one ");
$r = $fsdb->query("update tiers set `level`= $level where `agent`= '$one'");
if ($r)
$info->run("api","callcenter_config tier reload agents@$domainid $one");
}
}else{
$add++;
$r = $fsdb->query("insert into agents ( `name`,`system`,`type`,`contact`,`status`,`state`,`max_no_answer`,`wrap_up_time`,`reject_delay_time`,`busy_delay_time`,`no_answer_delay_time` )values('$one','single_box','callback','{$vars}user/$one','Logged Out','Waiting',$maxnoanswer,$wrapuptime,$rejectdelaytime,$busydelaytime,$noanswerdelaytime)");
if ($r){
$info->run("api","callcenter_config agent reload $one ");
$r = $fsdb->query("insert into tiers ( `queue`,`agent`,`state`,`level`,`position` )values('agents@$domainid','$one','Ready',$level,1)");
if ($r)
$info->run("api","callcenter_config tier reload agents@$domainid $one");
}else{ //数据库失败
$info->run("api","callcenter_config agent add $one callback");
$info->run("api","callcenter_config agent set contact $one {$vars}user/$one");
$info->run("api","callcenter_config tier add agents@$domainid $one");
}
}
if (!$r){ //数据库失败
$info->run("api","callcenter_config agent set max_no_answer $one $maxnoanswer");
$info->run("api","callcenter_config agent set wrap_up_time $one $wrapuptime");
$info->run("api","callcenter_config agent set reject_delay_time $one $rejectdelaytime");
$info->run("api","callcenter_config agent set busy_delay_time $one $busydelaytime");
$info->run("api","callcenter_config agent set no_answer_delay_time $one $noanswerdelaytime");
$info->run("api","callcenter_config tier set level agents@$domainid $one $level");
}
}
$info->run("api","callcenter_config queue reload agents@$domainid");
die("<p class='pcenter bggreen'>将 添加坐席 $add 个，更新坐席 $upd 个 处理完毕！</p><br/><p class='pcenter'><a href='?'>返回</a></p></body></html>");
}else
$showinfo .= "<span class='bgred'>提交的成员不正确，不能添加坐席！</span>";
}
}else
$showinfo .= "";
$ext_result = $mysqli->query("select `domain_name`,`domain_id` from fs_domains where `enabled`=1 order by id desc");
while (($row0 = $ext_result->fetch_array(MYSQLI_NUM))!==false) {
if (!$row0) break;
$domains[$row0[1]] = $row0[0];
}
$ext_result = $mysqli->query("select `group_name`,`group_id`,`domain_id` from fs_groups where `enabled`=1 order by `domain_id`");
while (($row0 = $ext_result->fetch_array(MYSQLI_NUM))!==false) {
if (!$row0) break;
$groups[$row0[2]][] = $row0;
}
$ext_result = $mysqli->query("select `user_name`,`user_id`,`domain_id`,`group_id` from fs_users where `enabled`=1");
$users = $gusers = [];
while (($row0 = $ext_result->fetch_array(MYSQLI_NUM))!==false) {
if (!$row0) break;
$users[$row0[2]][$row0[1]] = $row0[0];
$group_ = explode(",", $row0[3]);
if ($group_)
foreach ($group_ as $a)
if ($a)
$gusers[$a][] = $row0[1];
}
$mysqli = freeswitchDB();
$ext_result = $mysqli->query("SELECT `queue`,`agent`,`level`,`status` FROM tiers t LEFT JOIN agents a ON t.agent=a.name");
while (($row0 = $ext_result->fetch_array(MYSQLI_NUM))!==false) {
if (!$row0) break;
$tiers[$row0[0]][$row0[2]][]= [$row0[1],$row0[3]];
}
$html = '';
foreach ($groups as $k => $v){
$tier_html ='';
if (isset($tiers["agents@$k"])){
ksort($tiers["agents@$k"]);
foreach ($tiers["agents@$k"] as $this_level=>$tier){
$tier_html .= "<ul style='padding:5px;'>level <span class='orange'>$this_level</span><li>";
$i = 1;
$br = "";
foreach ($tier as $this_pos=>$agent){
$css = 'bggreen';
$n = explode("@", $agent[0]);
if (empty($agent[1]) || $agent[1]=='Logged Out')
$css = 'bggray';
elseif ($agent[1]=='On Break')
$css = 'bgblue';
if (isset($n[1]) && isset($users[$n[1]][$n[0]])){
$agent = $users[$n[1]][$n[0]];
$aid = "$n[0]@$n[1]";
}else{
$aid = $agent[0];
$agent = $agent[0];
}
$a = str_replace("@", "", $aid);
$tier_html .= " <span id='i$a' class='$css'> $agent <span style=\"cursor:pointer;\" onclick=\"del('$agent','$k','$aid','$a')\">⊗</span></span>";
if ($i>10){
$tier_html .= "</li><li>";
$i = 1;
}else{
$i++;
}
}
$tier_html .= "</li></ul>";
}
}else
$tier_html .="<p class='pcenter red'>$domains[$k] 没有配置坐席！</p>";
$html .= "<tr><td colspan=\"2\" style=\"background:#decedd;\" class=\"blod14\">域 <span class=bold16> $domains[$k] </span> <em>$k</em>$tier_html</td></tr>";
$i=0;
foreach ($v as $g){
$i++;
$disabled = "";
$bgcolor = fmod($i,2)>0?"class='bg1'":"class='bg2'";
if (isset($gusers[$g[1]])){
$guser = implode(',', $gusers[$g[1]]);
$a = count($gusers[$g[1]]);
}else{
$guser = '';
$a = '没有';
$disabled = "disabled=\"disabled\"";
}
$html .="<tr $bgcolor><td class=\"blod12\"> • <span class=bold12> $g[0] </span> <span class='smallgray smallsize-font'>$g[1]</span> <strong>$a 成员</strong> <a href=\"FS_users_cp.php?gid=$g[1]\"> » 查看成员</a></td><td> <form method='post'><input name=\"domain_id\" value=\"$k\" type=\"hidden\">
<input name=\"group_id\" value=\"$g[1]\" type=\"hidden\"><input name=\"group_user\" value=\"$guser\" type=\"hidden\">
<input id=\"max-no-answer\" name=\"max-no-answer\" placeholder=\"无应答数,3\" style=\"width:65px;\">
<input id=\"no_answer_delay_time\" name=\"no_answer_delay_time\" placeholder=\"无应答延迟,20\" style=\"width:85px;\">
<input id=\"wrap-up-time\" name=\"wrap-up-time\" placeholder=\"分配延迟,10\" style=\"width:72px;\">
<input id=\"reject-delay-time\" name=\"reject-delay-time\" placeholder=\"拒接延迟,10\" style=\"width:72px;\">
<input id=\"busy-delay-time\" name=\"busy-delay-time\" placeholder=\"忙延迟,20\" style=\"width:58px;\">
<input id=\"vars\" name=\"vars\" placeholder=\"leg_timeout=10,call_timeout=10\" style=\"width:190px;\">
<input id=\"level\" name=\"level\" placeholder=\"级别,1\" style=\"width:40px;\"> <input type=\"submit\" $disabled value=\"加坐席\" /></form></td></tr>";
}
}
echo <<<HTML
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html xmlns="http://www.w3.org/1999/xhtml"><head>
<meta http-equiv="Content-Type content=text/html;charset=utf-8"/>
<link rel="stylesheet" type="text/css" href="main.css"/><script type="text/javascript" src="jquery.js"></script><script>
function del(showname,domainid,aid,eid){var a = confirm("警告！！\\n本操作会删除 "+showname+" 坐席全部设置，不可撤销！！\\n你确认提交？");if (a) { $.post("FS_callcenter_cp.php", { domainid:domainid,aid:aid,del:"1" })
.done(function( data ) { alert( "删除成功！" + data);$('#i'+eid).html(''); });} }
</script>
</head><body><p class='pcenter' style='font-size:18pt;'>callcenter 呼叫中心配置控制台 <a style='font-size:10pt;' href='index.php'>» 返回主控页</a></p>
<table class="tablegreen" width="1100" align="center"><th colspan=2>* 本配置文件是callcenter的基于域队列的配置，用于控制各个域坐席的话务接入行为<br/>域的呼叫和域的组、用户等，请在域、组、用户相应管理单元进行管理；本处为callcenter的管理<br/>按用户组添加坐席组，坐席不可重复！坐席状态色：<span class=bggray> 离线 </span> <span class=bgblue> 置忙 </span> <span class=bggreen> 可用 </span><br/><span class=red>$showinfo</span>
</th>
$html
HTML;
echo "</table></body></html>";