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<!DOCTYPE html>
<html lang="en">
<head>
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<title>BusinessModelShack — FREE collection of BPMN 2.0 process models</title>
<meta name="title" content="BusinessModelShack — FREE collection of BPMN 2.0 process models">
<meta name="description" content="Cross-industry collection of BPMN 2.0 business process models. Based on the APQC's PCF® framework.">
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<body id="home">
<nav class="navbar sticky-top navbar-expand-lg navbar-light bg-light">
<a class="navbar-brand" href="/business-models.html" style="font-weight: bold;">
<img src="/images/bmshack.png" width="30" height="30" class="d-inline-block align-top mr-2" alt=""> BusinessModelShack
</a>
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<div class="collapse navbar-collapse" id="navbarNav">
<ul class="navbar-nav">
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<a class="nav-link" href="/index.html">Home</a>
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</ul>
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</nav>
<div class="ml-4 mr-4 mt-4 mb-4">
<h1>Cross-industry collection of BPMN 2.0 business process models</h1>
<h2>Based on the APQC's PCF® framework</h2>
<div class="row">
<div class="col-sm-12 mt-4">
<form class="form-inline my-2 my-lg-0 mb-0" onsubmit="return searchModel()">
<input class="form-control mr-sm-2" type="search" placeholder="Search" aria-label="Search" id="search-text">
<button class="btn btn-outline-success my-2 my-sm-0" type="submit">Search</button>
</form>
<div class="mt-1 text-muted">Found models: <span id="found-models">332</span> out of 332</div>
<div class="card-columns mt-4" id="search-models">
<div class="card">
<div class="card-body">
<h5 class="card-title">Develop Vision and Strategy</h5>
<p class="card-text">Define the business concept and long-term vision, Develop business strategy, Execute and measure strategic initiatives</p>
<p class="card-text"><small class="text-muted"><a href="business-models/develop-vision-and-strategy-bpmn.html" target="_blank">View model</a></small></p>
</div>
</div>
<div class="card">
<div class="card-body">
<h5 class="card-title">Define the business concept and long term vision</h5>
<p class="card-text">Assess the external environment, Survey market and determine customer needs and wants, Assess the internal environment, Establish strategic vision, Conduct organization restructuring opportunities</p>
<p class="card-text"><small class="text-muted"><a href="business-models/define-the-business-concept-and-long-term-vision-bpmn.html" target="_blank">View model</a></small></p>
</div>
</div>
<div class="card">
<div class="card-body">
<h5 class="card-title">Assess the external environment</h5>
<p class="card-text">Identify competitors, Analyze and Evaluate competition, Identify economic trends, Identify political and regulatory issues, Assess new technology innovations, Analyze demographics, Identify social and cultural changes, Identify
ecological concerns, Identify intellectual property concerns, Evaluate IP acquisition options</p>
<p class="card-text"><small class="text-muted"><a href="business-models/assess-the-external-environment-bpmn.html" target="_blank">View model</a></small></p>
</div>
</div>
<div class="card">
<div class="card-body">
<h5 class="card-title">Survey market and determine customer needs and wants</h5>
<p class="card-text">Conduct qualitative/quantitative research and assessments, Capture customer needs and wants, Assess customer needs and wants</p>
<p class="card-text"><small class="text-muted"><a href="business-models/survey-market-and-determine-customer-needs-and-wants-bpmn.html" target="_blank">View model</a></small></p>
</div>
</div>
<div class="card">
<div class="card-body">
<h5 class="card-title">Assess the internal environment</h5>
<p class="card-text">Analyze organizational characteristics, Analyze internal operations, Create baselines for current processes, Analyze systems and technology, Analyze financial health, Identify core competencies</p>
<p class="card-text"><small class="text-muted"><a href="business-models/assess-the-internal-environment-bpmn.html" target="_blank">View model</a></small></p>
</div>
</div>
<div class="card">
<div class="card-body">
<h5 class="card-title">Establish strategic vision</h5>
<p class="card-text">Define the strategic vision, Align stakeholders around strategic vision, Communicate strategic vision to stakeholders</p>
<p class="card-text"><small class="text-muted"><a href="business-models/establish-strategic-vision-bpmn.html" target="_blank">View model</a></small></p>
</div>
</div>
<div class="card">
<div class="card-body">
<h5 class="card-title">Conduct organization restructuring opportunities</h5>
<p class="card-text">Identify restructuring opportunities, Perform due-diligence, Analyze deal options</p>
<p class="card-text"><small class="text-muted"><a href="business-models/conduct-organization-restructuring-opportunities-bpmn.html" target="_blank">View model</a></small></p>
</div>
</div>
<div class="card">
<div class="card-body">
<h5 class="card-title">Analyze deal options</h5>
<p class="card-text">Evaluate acquisition options, Evaluate merger options, Evaluate de-merger options, Evaluate divesture options</p>
<p class="card-text"><small class="text-muted"><a href="business-models/analyze-deal-options-bpmn.html" target="_blank">View model</a></small></p>
</div>
</div>
<div class="card">
<div class="card-body">
<h5 class="card-title">Develop business strategy</h5>
<p class="card-text">Develop overall mission statement, Define and evaluate strategic options to achieve the objectives, Select long-term business strategy, Coordinate and align functional and process strategies, Create organizational design, Develop
and set organizational goals, Formulate business unit strategies, Develop customer experience strategy, Communicate strategies internally and externally</p>
<p class="card-text"><small class="text-muted"><a href="business-models/develop-business-strategy-bpmn.html" target="_blank">View model</a></small></p>
</div>
</div>
<div class="card">
<div class="card-body">
<h5 class="card-title">Develop overall mission statement</h5>
<p class="card-text">Define current business, Formulate mission, Communicate mission</p>
<p class="card-text"><small class="text-muted"><a href="business-models/develop-overall-mission-statement-bpmn.html" target="_blank">View model</a></small></p>
</div>
</div>
<div class="card">
<div class="card-body">
<h5 class="card-title">Define and evaluate strategic options to achieve the objectives</h5>
<p class="card-text">Define strategic options, Assess and analyze impact of each option, Develop BB strategy, Develop BC strategy, Develop partner/alliance strategy, Develop merger/demerger/acquisition/exit strategy, Develop innovation strategy,
Develop sustainability strategy, Develop global support strategy, Develop shared services strategy, Develop lean/continuous improvement strategy, Develop innovation strategy and framework</p>
<p class="card-text"><small class="text-muted"><a href="business-models/define-and-evaluate-strategic-options-to-achieve-the-objectives-bpmn.html" target="_blank">View model</a></small></p>
</div>
</div>
<div class="card">
<div class="card-body">
<h5 class="card-title">Assess and analyze impact of each option</h5>
<p class="card-text">Identify implications for key operating model business elements that require change, Identify implications for key technology aspects</p>
<p class="card-text"><small class="text-muted"><a href="business-models/assess-and-analyze-impact-of-each-option-bpmn.html" target="_blank">View model</a></small></p>
</div>
</div>
<div class="card">
<div class="card-body">
<h5 class="card-title">Develop BB strategy</h5>
<p class="card-text">Develop service as a product strategy</p>
<p class="card-text"><small class="text-muted"><a href="business-models/develop-bb-strategy-bpmn.html" target="_blank">View model</a></small></p>
</div>
</div>
<div class="card">
<div class="card-body">
<h5 class="card-title">Create organizational design</h5>
<p class="card-text">Evaluate breadth and depth of organizational structure, Perform job-specific roles mapping and value-added analyses, Develop role activity diagrams to assess hand-off activity, Perform organization redesign workshops, Design
the relationships between organizational units, Develop role analysis and activity diagrams for key processes, Assess organizational implication of feasible alternatives, Migrate to new organization</p>
<p class="card-text"><small class="text-muted"><a href="business-models/create-organizational-design-bpmn.html" target="_blank">View model</a></small></p>
</div>
</div>
<div class="card">
<div class="card-body">
<h5 class="card-title">Develop and set organizational goals</h5>
<p class="card-text">Identify organizational goals, Establish baseline metrics, Monitor performance against goals</p>
<p class="card-text"><small class="text-muted"><a href="business-models/develop-and-set-organizational-goals-bpmn.html" target="_blank">View model</a></small></p>
</div>
</div>
<div class="card">
<div class="card-body">
<h5 class="card-title">Formulate business unit strategies</h5>
<p class="card-text">Analyze business unit strategies, Identify core competency for each business unit, Refine business unit strategies in support of company strategy</p>
<p class="card-text"><small class="text-muted"><a href="business-models/formulate-business-unit-strategies-bpmn.html" target="_blank">View model</a></small></p>
</div>
</div>
<div class="card">
<div class="card-body">
<h5 class="card-title">Develop customer experience strategy</h5>
<p class="card-text">Assess customer experience, Design customer experience, Design customer experience support structure, Develop customer experience roadmap to develop and implement defined capabilities</p>
<p class="card-text"><small class="text-muted"><a href="business-models/develop-customer-experience-strategy-bpmn.html" target="_blank">View model</a></small></p>
</div>
</div>
<div class="card">
<div class="card-body">
<h5 class="card-title">Assess customer experience</h5>
<p class="card-text">Identify and review customer touchpoints, Assess customer experience across touchpoints, Perform root cause analysis of problematic customer experiences</p>
<p class="card-text"><small class="text-muted"><a href="business-models/assess-customer-experience-bpmn.html" target="_blank">View model</a></small></p>
</div>
</div>
<div class="card">
<div class="card-body">
<h5 class="card-title">Design customer experience</h5>
<p class="card-text">Define and manage personas, Create customer journey maps, Define single view of the customer for the organization, Define a vision for the customer experience, Validate with customers, Align experience with brand values and
business strategies, Develop content strategy</p>
<p class="card-text"><small class="text-muted"><a href="business-models/design-customer-experience-bpmn.html" target="_blank">View model</a></small></p>
</div>
</div>
<div class="card">
<div class="card-body">
<h5 class="card-title">Design customer experience support structure</h5>
<p class="card-text">Identify required capabilities, Identify impact on functional processes</p>
<p class="card-text"><small class="text-muted"><a href="business-models/design-customer-experience-support-structure-bpmn.html" target="_blank">View model</a></small></p>
</div>
</div>
<div class="card">
<div class="card-body">
<h5 class="card-title">Execute and measure strategic initiatives</h5>
<p class="card-text">Develop strategic initiatives, Evaluate strategic initiatives, Select strategic initiatives, Establish high-level measures, Execute strategic initiatives</p>
<p class="card-text"><small class="text-muted"><a href="business-models/execute-and-measure-strategic-initiatives-bpmn.html" target="_blank">View model</a></small></p>
</div>
</div>
<div class="card">
<div class="card-body">
<h5 class="card-title">Develop strategic initiatives</h5>
<p class="card-text">Identify strategic priorities, Develop strategic initiatives based on business/customer value, Review with stakeholders</p>
<p class="card-text"><small class="text-muted"><a href="business-models/develop-strategic-initiatives-bpmn.html" target="_blank">View model</a></small></p>
</div>
</div>
<div class="card">
<div class="card-body">
<h5 class="card-title">Evaluate strategic initiatives</h5>
<p class="card-text">Determine business value for each strategic priority, Determine the customer value for each strategic priority</p>
<p class="card-text"><small class="text-muted"><a href="business-models/evaluate-strategic-initiatives-bpmn.html" target="_blank">View model</a></small></p>
</div>
</div>
<div class="card">
<div class="card-body">
<h5 class="card-title">Select strategic initiatives</h5>
<p class="card-text">Prioritize strategic initiatives, Communicate strategic initiatives to business units and stakeholders</p>
<p class="card-text"><small class="text-muted"><a href="business-models/select-strategic-initiatives-bpmn.html" target="_blank">View model</a></small></p>
</div>
</div>
<div class="card">
<div class="card-body">
<h5 class="card-title">Establish high level measures</h5>
<p class="card-text">Identify business value drivers, Establish baselines for business value drivers, Monitor performance against baselines</p>
<p class="card-text"><small class="text-muted"><a href="business-models/establish-high-level-measures-bpmn.html" target="_blank">View model</a></small></p>
</div>
</div>
<div class="card">
<div class="card-body">
<h5 class="card-title">Acquire Construct and Manage Assets</h5>
<p class="card-text">Plan and acquire assets, Design and construct productive assets, Maintain productive assets, Dispose of assets</p>
<p class="card-text"><small class="text-muted"><a href="business-models/acquire--construct-and-manage-assets-bpmn.html" target="_blank">View model</a></small></p>
</div>
</div>
<div class="card">
<div class="card-body">
<h5 class="card-title">Plan and acquire assets</h5>
<p class="card-text">Develop property strategy and long term vision, Plan facility, Provide workspace and facilities, Manage facilities operations</p>
<p class="card-text"><small class="text-muted"><a href="business-models/plan-and-acquire-assets-bpmn.html" target="_blank">View model</a></small></p>
</div>
</div>
<div class="card">
<div class="card-body">
<h5 class="card-title">Develop property strategy and long term vision</h5>
<p class="card-text">Confirm alignment of property requirements with business strategy, Assess the external environment, Determine build or buy decision</p>
<p class="card-text"><small class="text-muted"><a href="business-models/develop-property-strategy-and-long-term-vision-bpmn.html" target="_blank">View model</a></small></p>
</div>
</div>
<div class="card">
<div class="card-body">
<h5 class="card-title">Plan facility</h5>
<p class="card-text">Design facility, Analyze budget, Select property, Negotiate terms for facility, Manage construction or modification to building</p>
<p class="card-text"><small class="text-muted"><a href="business-models/plan-facility-bpmn.html" target="_blank">View model</a></small></p>
</div>
</div>
<div class="card">
<div class="card-body">
<h5 class="card-title">Provide workspace and facilities</h5>
<p class="card-text">Acquire workspace and facilities, Change fit/form/function of workspace and facilities</p>
<p class="card-text"><small class="text-muted"><a href="business-models/provide-workspace-and-facilities-bpmn.html" target="_blank">View model</a></small></p>
</div>
</div>
<div class="card">
<div class="card-body">
<h5 class="card-title">Manage facilities operations</h5>
<p class="card-text">Relocate people, Relocate material and tools</p>
<p class="card-text"><small class="text-muted"><a href="business-models/manage-facilities-operations-bpmn.html" target="_blank">View model</a></small></p>
</div>
</div>
<div class="card">
<div class="card-body">
<h5 class="card-title">Design and construct productive assets</h5>
<p class="card-text">Manage capital program for productive assets, Design and plan asset construction, Schedule and perform construction work, Manage asset construction</p>
<p class="card-text"><small class="text-muted"><a href="business-models/design-and-construct-productive-assets-bpmn.html" target="_blank">View model</a></small></p>
</div>
</div>
<div class="card">
<div class="card-body">
<h5 class="card-title">Manage capital program for productive assets</h5>
<p class="card-text">Define capital investment plan, Monitor capital program, Secure construction financing</p>
<p class="card-text"><small class="text-muted"><a href="business-models/manage-capital-program-for-productive-assets-bpmn.html" target="_blank">View model</a></small></p>
</div>
</div>
<div class="card">
<div class="card-body">
<h5 class="card-title">Design and plan asset construction</h5>
<p class="card-text">Develop construction strategy, Perform construction performance management, Obtain construction permissions, Design assets, Plan construction resources</p>
<p class="card-text"><small class="text-muted"><a href="business-models/design-and-plan-asset-construction-bpmn.html" target="_blank">View model</a></small></p>
</div>
</div>
<div class="card">
<div class="card-body">
<h5 class="card-title">Schedule and perform construction work</h5>
<p class="card-text">Schedule work, Obtain resources, Construct new assets, Augment existing assets, Renew/Replace assets</p>
<p class="card-text"><small class="text-muted"><a href="business-models/schedule-and-perform-construction-work-bpmn.html" target="_blank">View model</a></small></p>
</div>
</div>
<div class="card">
<div class="card-body">
<h5 class="card-title">Manage asset construction</h5>
<p class="card-text">Monitor work performance, Undertake quality control, Create work and asset records, Manage safety, security, and access to sites</p>
<p class="card-text"><small class="text-muted"><a href="business-models/manage-asset-construction-bpmn.html" target="_blank">View model</a></small></p>
</div>
</div>
<div class="card">
<div class="card-body">
<h5 class="card-title">Maintain productive assets</h5>
<p class="card-text">Plan asset maintenance, Manage asset maintenance, Perform asset maintenance</p>
<p class="card-text"><small class="text-muted"><a href="business-models/maintain-productive-assets-bpmn.html" target="_blank">View model</a></small></p>
</div>
</div>
<div class="card">
<div class="card-body">
<h5 class="card-title">Plan asset maintenance</h5>
<p class="card-text">Develop maintenance strategies, Analyze assets and predict maintenance requirements, Specify maintenance policies, Integrate preventive maintenance into operations schedule, Identify work management tasks & priorities, Conduct
resource planning, Create work plans</p>
<p class="card-text"><small class="text-muted"><a href="business-models/plan-asset-maintenance-bpmn.html" target="_blank">View model</a></small></p>
</div>
</div>
<div class="card">
<div class="card-body">
<h5 class="card-title">Manage asset maintenance</h5>
<p class="card-text">Schedule work, Obtain required resources, Undertake quality control, Update work and asset records, Manage maintenance work safety, Define maintenance performance targets, Monitor maintenance performance against targets/contracts</p>
<p class="card-text"><small class="text-muted"><a href="business-models/manage-asset-maintenance-bpmn.html" target="_blank">View model</a></small></p>
</div>
</div>
<div class="card">
<div class="card-body">
<h5 class="card-title">Perform asset maintenance</h5>
<p class="card-text">Perform preventative asset maintenance, Perform routine asset maintenance, Perform corrective asset maintenance and repairs, Identify unplanned maintenance requirements, Perform unplanned maintenance and repairs</p>
<p class="card-text"><small class="text-muted"><a href="business-models/perform-asset-maintenance-bpmn.html" target="_blank">View model</a></small></p>
</div>
</div>
<div class="card">
<div class="card-body">
<h5 class="card-title">Dispose of assets</h5>
<p class="card-text">Develop exit strategy, Decommission productive assets, Perform sale or trade, Perform abandonment, Perform waste and hazardous goods management</p>
<p class="card-text"><small class="text-muted"><a href="business-models/dispose-of-assets-bpmn.html" target="_blank">View model</a></small></p>
</div>
</div>
<div class="card">
<div class="card-body">
<h5 class="card-title">Manage Enterprise Risk Compliance Remediation and Resiliency</h5>
<p class="card-text">Manage enterprise risk, Manage compliance, Manage remediation efforts, Manage business resiliency</p>
<p class="card-text"><small class="text-muted"><a href="business-models/manage-enterprise-risk--compliance--remediation-and-resiliency-bpmn.html" target="_blank">View model</a></small></p>
</div>
</div>
<div class="card">
<div class="card-body">
<h5 class="card-title">Manage enterprise risk</h5>
<p class="card-text">Establish the enterprise risk framework and policies, Oversee and coordinate enterprise risk management activities, Manage business unit and function risk</p>
<p class="card-text"><small class="text-muted"><a href="business-models/manage-enterprise-risk-bpmn.html" target="_blank">View model</a></small></p>
</div>
</div>
<div class="card">
<div class="card-body">
<h5 class="card-title">Establish the enterprise risk framework and policies</h5>
<p class="card-text">Determine risk tolerance for organization, Develop and maintain enterprise risk policies and procedures, Identify and implement enterprise risk management tools, Coordinate the sharing of risk knowledge across the organization,
Prepare and report enterprise risk to executive management and board</p>
<p class="card-text"><small class="text-muted"><a href="business-models/establish-the-enterprise-risk-framework-and-policies-bpmn.html" target="_blank">View model</a></small></p>
</div>
</div>
<div class="card">
<div class="card-body">
<h5 class="card-title">Oversee and coordinate enterprise risk management activities</h5>
<p class="card-text">Identify enterprise level risks, Assess risks to determine which to mitigate, Develop risk mitigation and management strategy and integrate with existing performance management processes, Verify business unit and functional
risk mitigation plans are implemented, Ensure risks and risk mitigation actions are monitored, Report on risk activities, Coordinate business unit and functional risk management activities, Ensure that each business unit/function
follows the enterprise risk management process, Ensure that each business unit/function follows the enterprise risk reporting process</p>
<p class="card-text"><small class="text-muted"><a href="business-models/oversee-and-coordinate-enterprise-risk-management-activities-bpmn.html" target="_blank">View model</a></small></p>
</div>
</div>
<div class="card">
<div class="card-body">
<h5 class="card-title">Manage business unit and function risk</h5>
<p class="card-text">Identify risks, Assess risks using enterprise risk framework policies and procedures, Develop mitigation plans for risks, Implement mitigation plans for risks, Monitor risks, Analyze risk activities and update plans, Report
on risk activities</p>
<p class="card-text"><small class="text-muted"><a href="business-models/manage-business-unit-and-function-risk-bpmn.html" target="_blank">View model</a></small></p>
</div>
</div>
<div class="card">
<div class="card-body">
<h5 class="card-title">Manage compliance</h5>
<p class="card-text">Establish compliance framework and policies, Manage regulatory compliance</p>
<p class="card-text"><small class="text-muted"><a href="business-models/manage-compliance-bpmn.html" target="_blank">View model</a></small></p>
</div>
</div>
<div class="card">
<div class="card-body">
<h5 class="card-title">Establish compliance framework and policies</h5>
<p class="card-text">Develop enterprise compliance policies and procedures, Implement enterprise compliance activities, Manage internal audits, Maintain controls-related technologies and tools</p>
<p class="card-text"><small class="text-muted"><a href="business-models/establish-compliance-framework-and-policies-bpmn.html" target="_blank">View model</a></small></p>
</div>
</div>
<div class="card">
<div class="card-body">
<h5 class="card-title">Manage regulatory compliance</h5>
<p class="card-text">Develop regulatory compliance procedures, Identify applicable regulatory requirements, Monitor the regulatory environment for changing or emerging regulations, Assess current compliance position and identify weaknesses or shortfalls
therein, Implement missing or stronger regulatory compliance controls and policies, Monitor and test regulatory compliance position and existing controls, Compile and communicate compliance scorecard(s), Compile and communicate
internal and regulatory compliance reports, Maintain relationships with regulators as appropriate</p>
<p class="card-text"><small class="text-muted"><a href="business-models/manage-regulatory-compliance-bpmn.html" target="_blank">View model</a></small></p>
</div>
</div>
<div class="card">
<div class="card-body">
<h5 class="card-title">Manage remediation efforts</h5>
<p class="card-text">Create remediation plans, Contact and confer with experts, Identify/dedicate resources, Investigate legal aspects, Investigate damage cause, Amend or create policy</p>
<p class="card-text"><small class="text-muted"><a href="business-models/manage-remediation-efforts-bpmn.html" target="_blank">View model</a></small></p>
</div>
</div>
<div class="card">
<div class="card-body">
<h5 class="card-title">Manage business resiliency</h5>
<p class="card-text">Develop the business resilience strategy, Perform continuous business operations planning, Test continuous business operations, Maintain continuous business operations, Share knowledge of specific risks across other parts of
the organization</p>
<p class="card-text"><small class="text-muted"><a href="business-models/manage-business-resiliency-bpmn.html" target="_blank">View model</a></small></p>
</div>
</div>
<div class="card">
<div class="card-body">
<h5 class="card-title">Manage External Relationships</h5>
<p class="card-text">Build investor relationships, Manage government and industry relationships, Manage relations with board of directors, Manage legal and ethical issues, Manage public relations program</p>
<p class="card-text"><small class="text-muted"><a href="business-models/manage-external-relationships-bpmn.html" target="_blank">View model</a></small></p>
</div>
</div>
<div class="card">
<div class="card-body">
<h5 class="card-title">Build investor relationships</h5>
<p class="card-text">Plan, build, and manage lender relations, Plan, build, and manage analyst relations, Communicate with shareholders</p>
<p class="card-text"><small class="text-muted"><a href="business-models/build-investor-relationships-bpmn.html" target="_blank">View model</a></small></p>
</div>
</div>
<div class="card">
<div class="card-body">
<h5 class="card-title">Manage government and industry relationships</h5>
<p class="card-text">Manage government relations, Manage relations with quasi-government bodies, Manage relations with trade or industry groups, Manage lobby activities</p>
<p class="card-text"><small class="text-muted"><a href="business-models/manage-government-and-industry-relationships-bpmn.html" target="_blank">View model</a></small></p>
</div>
</div>
<div class="card">
<div class="card-body">
<h5 class="card-title">Manage government relations</h5>
<p class="card-text">Assess relationships, Appoint responsible executives, Monitor relationships, Receive input from internal advisors, Receive input from external advisors, Liaise with authorities</p>
<p class="card-text"><small class="text-muted"><a href="business-models/manage-government-relations-bpmn.html" target="_blank">View model</a></small></p>
</div>
</div>
<div class="card">
<div class="card-body">
<h5 class="card-title">Manage relations with quasi government bodies</h5>
<p class="card-text">Establish relationships with agencies, Respond to audit inquiries, Maintain documentation of contacts, Plan and manage meetings</p>
<p class="card-text"><small class="text-muted"><a href="business-models/manage-relations-with-quasi-government-bodies-bpmn.html" target="_blank">View model</a></small></p>
</div>
</div>
<div class="card">
<div class="card-body">
<h5 class="card-title">Manage relations with trade or industry groups</h5>
<p class="card-text">Evaluate the requirements for strategic relationships, Monitor the success of the partnerships, Extend or change the relationships</p>
<p class="card-text"><small class="text-muted"><a href="business-models/manage-relations-with-trade-or-industry-groups-bpmn.html" target="_blank">View model</a></small></p>
</div>
</div>
<div class="card">
<div class="card-body">
<h5 class="card-title">Manage relations with board of directors</h5>
<p class="card-text">Report results, Report audit findings</p>
<p class="card-text"><small class="text-muted"><a href="business-models/manage-relations-with-board-of-directors-bpmn.html" target="_blank">View model</a></small></p>
</div>
</div>
<div class="card">
<div class="card-body">
<h5 class="card-title">Manage legal and ethical issues</h5>
<p class="card-text">Create ethics policies, Manage corporate governance policies, Develop and perform preventive law programs, Ensure compliance, Manage outside counsel, Protect intellectual property, Resolve disputes and litigations, Provide
legal advice/counseling, Negotiate and document agreements/contracts</p>
<p class="card-text"><small class="text-muted"><a href="business-models/manage-legal-and-ethical-issues-bpmn.html" target="_blank">View model</a></small></p>
</div>
</div>
<div class="card">
<div class="card-body">
<h5 class="card-title">Ensure compliance</h5>
<p class="card-text">Plan and initiate compliance program, Execute compliance program</p>
<p class="card-text"><small class="text-muted"><a href="business-models/ensure-compliance-bpmn.html" target="_blank">View model</a></small></p>
</div>
</div>
<div class="card">
<div class="card-body">
<h5 class="card-title">Manage outside counsel</h5>
<p class="card-text">Assess problem and determine work requirements, Engage/Retain outside counsel if necessary, Receive strategy/budget, Receive work product and manage/monitor case and work performed, Process payment for legal services, Track
legal activity/performance</p>
<p class="card-text"><small class="text-muted"><a href="business-models/manage-outside-counsel-bpmn.html" target="_blank">View model</a></small></p>
</div>
</div>
<div class="card">
<div class="card-body">
<h5 class="card-title">Protect intellectual property</h5>
<p class="card-text">Manage copyrights, patents, and trademarks, Maintain intellectual property rights and restrictions, Administer licensing terms, Administer options</p>
<p class="card-text"><small class="text-muted"><a href="business-models/protect-intellectual-property-bpmn.html" target="_blank">View model</a></small></p>
</div>
</div>
<div class="card">
<div class="card-body">
<h5 class="card-title">Manage public relations program</h5>
<p class="card-text">Manage community relations, Manage media relations, Promote political stability, Create press releases, Issue press releases</p>
<p class="card-text"><small class="text-muted"><a href="business-models/manage-public-relations-program-bpmn.html" target="_blank">View model</a></small></p>
</div>
</div>
<div class="card">
<div class="card-body">
<h5 class="card-title">Develop and Manage Business Capabilities</h5>
<p class="card-text">Manage business processes, Manage portfolio, program, and project, Manage enterprise quality, Manage change, Develop and manage enterprise-wide knowledge management (KM) capability, Measure and benchmark, Manage environmental
health and safety (EHS)</p>
<p class="card-text"><small class="text-muted"><a href="business-models/develop-and-manage-business-capabilities-bpmn.html" target="_blank">View model</a></small></p>
</div>
</div>
<div class="card">
<div class="card-body">
<h5 class="card-title">Manage business processes</h5>
<p class="card-text">Establish and maintain process management governance, Define and manage process frameworks, Define processes, Manage process performance, Improve processes</p>
<p class="card-text"><small class="text-muted"><a href="business-models/manage-business-processes-bpmn.html" target="_blank">View model</a></small></p>
</div>
</div>
<div class="card">
<div class="card-body">
<h5 class="card-title">Establish and maintain process management governance</h5>
<p class="card-text">Define and manage governance approach, Establish and maintain process tools and templates, Assign and support process ownership, Perform process governance activities</p>
<p class="card-text"><small class="text-muted"><a href="business-models/establish-and-maintain-process-management-governance-bpmn.html" target="_blank">View model</a></small></p>
</div>
</div>
<div class="card">
<div class="card-body">
<h5 class="card-title">Define and manage process frameworks</h5>
<p class="card-text">Establish and maintain process framework, Identify cross-functional processes</p>
<p class="card-text"><small class="text-muted"><a href="business-models/define-and-manage-process-frameworks-bpmn.html" target="_blank">View model</a></small></p>
</div>
</div>
<div class="card">
<div class="card-body">
<h5 class="card-title">Define processes</h5>
<p class="card-text">Scope processes, Analyze processes, Model and document processes, Publish processes</p>
<p class="card-text"><small class="text-muted"><a href="business-models/define-processes-bpmn.html" target="_blank">View model</a></small></p>
</div>
</div>
<div class="card">
<div class="card-body">
<h5 class="card-title">Analyze processes</h5>
<p class="card-text">Identify published best practices</p>
<p class="card-text"><small class="text-muted"><a href="business-models/analyze-processes-bpmn.html" target="_blank">View model</a></small></p>
</div>
</div>
<div class="card">
<div class="card-body">
<h5 class="card-title">Manage process performance</h5>
<p class="card-text">Provide process training, Support process execution, Measure and report process performance</p>
<p class="card-text"><small class="text-muted"><a href="business-models/manage-process-performance-bpmn.html" target="_blank">View model</a></small></p>
</div>
</div>
<div class="card">
<div class="card-body">
<h5 class="card-title">Measure and report process performance</h5>
<p class="card-text">Identify additional metrics as required</p>
<p class="card-text"><small class="text-muted"><a href="business-models/measure-and-report-process-performance-bpmn.html" target="_blank">View model</a></small></p>
</div>
</div>
<div class="card">
<div class="card-body">
<h5 class="card-title">Improve processes</h5>
<p class="card-text">Identify and select improvement opportunities, Manage improvement projects, Perform continuous improvement activities</p>
<p class="card-text"><small class="text-muted"><a href="business-models/improve-processes-bpmn.html" target="_blank">View model</a></small></p>
</div>
</div>
<div class="card">
<div class="card-body">
<h5 class="card-title">Manage portfolio program and project</h5>
<p class="card-text">Manage portfolio, Manage programs, Manage projects</p>
<p class="card-text"><small class="text-muted"><a href="business-models/manage-portfolio--program--and-project-bpmn.html" target="_blank">View model</a></small></p>
</div>
</div>
<div class="card">
<div class="card-body">
<h5 class="card-title">Manage portfolio</h5>
<p class="card-text">Establish portfolio strategy, Define portfolio governance, Monitor and control portfolio</p>
<p class="card-text"><small class="text-muted"><a href="business-models/manage-portfolio-bpmn.html" target="_blank">View model</a></small></p>
</div>
</div>
<div class="card">
<div class="card-body">
<h5 class="card-title">Manage programs</h5>
<p class="card-text">Establish program structure and approach, Manage program stakeholders and partners, Manage program execution, Review and report program performance</p>
<p class="card-text"><small class="text-muted"><a href="business-models/manage-programs-bpmn.html" target="_blank">View model</a></small></p>
</div>
</div>
<div class="card">
<div class="card-body">
<h5 class="card-title">Manage projects</h5>
<p class="card-text">Establish project scope, Develop project plans, Execute projects, Review and report project performance, Close projects</p>
<p class="card-text"><small class="text-muted"><a href="business-models/manage-projects-bpmn.html" target="_blank">View model</a></small></p>
</div>
</div>
<div class="card">
<div class="card-body">
<h5 class="card-title">Establish project scope</h5>
<p class="card-text">Identify project requirements and objectives, Identify project resource requirements, Assess culture and readiness for project management approach, Identify appropriate project management methodologies, Create business case
and obtain funding, Develop project measures and indicators</p>
<p class="card-text"><small class="text-muted"><a href="business-models/establish-project-scope-bpmn.html" target="_blank">View model</a></small></p>
</div>
</div>
<div class="card">
<div class="card-body">
<h5 class="card-title">Develop project plans</h5>
<p class="card-text">Define roles and resources, Acquire/secure project resources, Identify specific IT requirements, Create training and communication plans, Design recognition and reward approaches, Design and plan launch of project, Deploy the
project
</p>
<p class="card-text"><small class="text-muted"><a href="business-models/develop-project-plans-bpmn.html" target="_blank">View model</a></small></p>
</div>
</div>
<div class="card">
<div class="card-body">
<h5 class="card-title">Execute projects</h5>
<p class="card-text">Evaluate impact of project management (strategy and projects) on measures and outcomes, Report the status of project, Manage project scope, Promote and sustain activity and involvement, Realign and refresh project management
strategy and approaches</p>
<p class="card-text"><small class="text-muted"><a href="business-models/execute-projects-bpmn.html" target="_blank">View model</a></small></p>
</div>
</div>
<div class="card">
<div class="card-body">
<h5 class="card-title">Manage enterprise quality</h5>
<p class="card-text">Establish quality requirements, Evaluate performance to requirements, Manage non-conformance, Implement and maintain the enterprise quality management system (EQMS)</p>
<p class="card-text"><small class="text-muted"><a href="business-models/manage-enterprise-quality-bpmn.html" target="_blank">View model</a></small></p>
</div>
</div>
<div class="card">
<div class="card-body">
<h5 class="card-title">Establish quality requirements</h5>
<p class="card-text">Define critical-to-quality characteristics, Define preventive quality activities, Develop quality controls, Prove capability to assess compliance with requirements, Finalize quality plan</p>
<p class="card-text"><small class="text-muted"><a href="business-models/establish-quality-requirements-bpmn.html" target="_blank">View model</a></small></p>
</div>
</div>
<div class="card">
<div class="card-body">
<h5 class="card-title">Develop quality controls</h5>
<p class="card-text">Define process steps for controls (or integration points), Define sampling plan, Identify measurement methods, Define required competencies</p>
<p class="card-text"><small class="text-muted"><a href="business-models/develop-quality-controls-bpmn.html" target="_blank">View model</a></small></p>
</div>
</div>
<div class="card">
<div class="card-body">
<h5 class="card-title">Evaluate performance to requirements</h5>
<p class="card-text">Test against quality plan, Assess results of tests</p>
<p class="card-text"><small class="text-muted"><a href="business-models/evaluate-performance-to-requirements-bpmn.html" target="_blank">View model</a></small></p>
</div>
</div>
<div class="card">
<div class="card-body">
<h5 class="card-title">Test against quality plan</h5>
<p class="card-text">Conduct test and collect data, Record result(s), Determine disposition of result(s)</p>
<p class="card-text"><small class="text-muted"><a href="business-models/test-against-quality-plan-bpmn.html" target="_blank">View model</a></small></p>
</div>
</div>
<div class="card">
<div class="card-body">
<h5 class="card-title">Assess results of tests</h5>
<p class="card-text">Assess sample significance, Summarize result(s), Recommend actions, Decide next steps</p>
<p class="card-text"><small class="text-muted"><a href="business-models/assess-results-of-tests-bpmn.html" target="_blank">View model</a></small></p>
</div>
</div>
<div class="card">
<div class="card-body">
<h5 class="card-title">Manage non conformance</h5>
<p class="card-text">Assess potential impact, Determine immediate action(s), Identify root cause(s), Take corrective or preventative action, Close non-conformance</p>
<p class="card-text"><small class="text-muted"><a href="business-models/manage-non-conformance-bpmn.html" target="_blank">View model</a></small></p>
</div>
</div>
<div class="card">
<div class="card-body">
<h5 class="card-title">Implement and maintain the enterprise quality management system EQMS</h5>
<p class="card-text">Define the quality strategy, Plan and deploy the EQMS scope, targets, and goals, Identify core EQMS processes, controls, and metrics, Develop and document EQMS policies, procedures, standards, and measures, Assess the EQMS
performance, Create environment and capability for EQMS improvement(s)</p>
<p class="card-text"><small class="text-muted"><a href="business-models/implement-and-maintain-the-enterprise-quality-management-system--eqms--bpmn.html" target="_blank">View model</a></small></p>
</div>
</div>
<div class="card">
<div class="card-body">
<h5 class="card-title">Create environment and capability for EQMS improvement s</h5>
<p class="card-text">Reward quality excellence, Create and maintain quality partnerships, Maintain talent capabilities and competencies, Incorporate EQMS messaging into communication channels, Assure independent EQMS management access to appropriate
authority in the organization, Transfer proven EQMS methods</p>
<p class="card-text"><small class="text-muted"><a href="business-models/create-environment-and-capability-for-eqms-improvement-s--bpmn.html" target="_blank">View model</a></small></p>
</div>
</div>
<div class="card">
<div class="card-body">
<h5 class="card-title">Manage change</h5>
<p class="card-text">Plan for change, Design the change, Implement change, Sustain improvement</p>
<p class="card-text"><small class="text-muted"><a href="business-models/manage-change-bpmn.html" target="_blank">View model</a></small></p>
</div>
</div>
<div class="card">
<div class="card-body">
<h5 class="card-title">Plan for change</h5>
<p class="card-text">Select process improvement methodology, Determine stakeholders, Assess readiness for change, Identify change champion(s), Form design team, Define scope, Understand current state, Define future state, Conduct organizational
risk analysis, Assess cultural issues, Identify impacted groups, Determine degree/extent of impact, Establish accountability for change management, Identify barriers to change, Determine change enablers, Identify resources
and develop measures</p>
<p class="card-text"><small class="text-muted"><a href="business-models/plan-for-change-bpmn.html" target="_blank">View model</a></small></p>
</div>
</div>
<div class="card">
<div class="card-body">
<h5 class="card-title">Design the change</h5>
<p class="card-text">Assess connection to other initiatives, Develop change management plans, Develop training plan, Develop communication plan, Assign change champion(s), Develop rewards/incentives plan, Establish change adoption metrics, Establish/Clarify
new roles, Identify budget/roles</p>
<p class="card-text"><small class="text-muted"><a href="business-models/design-the-change-bpmn.html" target="_blank">View model</a></small></p>
</div>
</div>
<div class="card">
<div class="card-body">
<h5 class="card-title">Implement change</h5>
<p class="card-text">Create commitment for improvement/change, Reengineer business processes and systems, Support transition to new roles or exit strategies for incumbents, Monitor change, Report on change</p>
<p class="card-text"><small class="text-muted"><a href="business-models/implement-change-bpmn.html" target="_blank">View model</a></small></p>
</div>
</div>
<div class="card">
<div class="card-body">
<h5 class="card-title">Sustain improvement</h5>
<p class="card-text">Monitor improved process performance, Capture and reuse lessons learned from change process, Take corrective action as necessary</p>
<p class="card-text"><small class="text-muted"><a href="business-models/sustain-improvement-bpmn.html" target="_blank">View model</a></small></p>
</div>
</div>
<div class="card">
<div class="card-body">
<h5 class="card-title">Develop and manage enterprise wide knowledge management KM capability</h5>
<p class="card-text">Develop KM strategy, Assess KM capabilities</p>
<p class="card-text"><small class="text-muted"><a href="business-models/develop-and-manage-enterprise-wide-knowledge-management--km--capability-bpmn.html" target="_blank">View model</a></small></p>
</div>
</div>
<div class="card">
<div class="card-body">
<h5 class="card-title">Develop KM strategy</h5>
<p class="card-text">Develop governance model, Establish central KM core group, Define roles and accountability of core group versus operating units, Develop funding models, Identify links to key initiatives, Develop core KM methodologies, Assess
IT needs and engage IT function, Develop training and communication plans, Develop change management approaches, Develop strategic measures and indicators</p>
<p class="card-text"><small class="text-muted"><a href="business-models/develop-km-strategy-bpmn.html" target="_blank">View model</a></small></p>
</div>
</div>
<div class="card">
<div class="card-body">
<h5 class="card-title">Assess KM capabilities</h5>
<p class="card-text">Assess maturity of existing KM initiatives, Evaluate existing KM approaches, Identify gaps and needs, Enhance/Modify existing KM approaches, Develop new KM approaches, Implement new KM approaches</p>
<p class="card-text"><small class="text-muted"><a href="business-models/assess-km-capabilities-bpmn.html" target="_blank">View model</a></small></p>
</div>
</div>
<div class="card">
<div class="card-body">
<h5 class="card-title">Measure and benchmark</h5>
<p class="card-text">Create and manage organizational performance strategy, Benchmark performance, Evaluate process performance</p>
<p class="card-text"><small class="text-muted"><a href="business-models/measure-and-benchmark-bpmn.html" target="_blank">View model</a></small></p>
</div>
</div>
<div class="card">
<div class="card-body">
<h5 class="card-title">Create and manage organizational performance strategy</h5>
<p class="card-text">Create enterprise measurement systems model, Measure process productivity, Measure cost effectiveness, Measure staff efficiency, Measure cycle time</p>
<p class="card-text"><small class="text-muted"><a href="business-models/create-and-manage-organizational-performance-strategy-bpmn.html" target="_blank">View model</a></small></p>
</div>
</div>
<div class="card">
<div class="card-body">
<h5 class="card-title">Benchmark performance</h5>
<p class="card-text">Conduct performance assessments, Develop benchmarking capabilities, Conduct internal process and external competitive benchmarking, Conduct gap analysis, Establish need for change</p>
<p class="card-text"><small class="text-muted"><a href="business-models/benchmark-performance-bpmn.html" target="_blank">View model</a></small></p>
</div>
</div>
<div class="card">
<div class="card-body">
<h5 class="card-title">Evaluate process performance</h5>
<p class="card-text">Establish appropriate performance indicators (metrics), Establish monitoring frequency, Collect data, Calculate performance measures, Identify performance trends, Analyze performance against benchmark data, Prepare reports,
Develop performance improvement plan</p>
<p class="card-text"><small class="text-muted"><a href="business-models/evaluate-process-performance-bpmn.html" target="_blank">View model</a></small></p>
</div>
</div>
<div class="card">
<div class="card-body">
<h5 class="card-title">Manage environmental health and safety EHS</h5>
<p class="card-text">Determine environmental health and safety impacts, Develop and execute functional EHS program, Train and educate functional employees, Monitor and manage functional EHS management program</p>
<p class="card-text"><small class="text-muted"><a href="business-models/manage-environmental-health-and-safety--ehs--bpmn.html" target="_blank">View model</a></small></p>
</div>
</div>
<div class="card">
<div class="card-body">
<h5 class="card-title">Determine environmental health and safety impacts</h5>
<p class="card-text">Evaluate environmental impact of products, services, and operations, Conduct health and safety and environmental audits</p>
<p class="card-text"><small class="text-muted"><a href="business-models/determine-environmental-health-and-safety-impacts-bpmn.html" target="_blank">View model</a></small></p>
</div>
</div>
<div class="card">
<div class="card-body">
<h5 class="card-title">Develop and execute functional EHS program</h5>
<p class="card-text">Identify regulatory and stakeholder requirements, Assess future risks and opportunities, Create EHS policy, Record and manage EHS events</p>
<p class="card-text"><small class="text-muted"><a href="business-models/develop-and-execute-functional-ehs-program-bpmn.html" target="_blank">View model</a></small></p>
</div>
</div>
<div class="card">
<div class="card-body">
<h5 class="card-title">Train and educate functional employees</h5>
<p class="card-text">Communicate EHS issues to stakeholders and provide support</p>
<p class="card-text"><small class="text-muted"><a href="business-models/train-and-educate-functional-employees-bpmn.html" target="_blank">View model</a></small></p>
</div>
</div>
<div class="card">
<div class="card-body">
<h5 class="card-title">Monitor and manage functional EHS management program</h5>
<p class="card-text">Manage EHS costs and benefits, Measure and report EHS performance, Implement emergency response program, Implement pollution prevention program, Provide employees with EHS support</p>
<p class="card-text"><small class="text-muted"><a href="business-models/monitor-and-manage-functional-ehs-management-program-bpmn.html" target="_blank">View model</a></small></p>
</div>
</div>
<div class="card">
<div class="card-body">
<h5 class="card-title">Develop and Manage Products and Services</h5>
<p class="card-text">Govern and manage product/service development program, Generate and define new product/service ideas, Develop products and services</p>
<p class="card-text"><small class="text-muted"><a href="business-models/develop-and-manage-products-and-services-bpmn.html" target="_blank">View model</a></small></p>
</div>
</div>
<div class="card">
<div class="card-body">
<h5 class="card-title">Govern and manage product service development program</h5>
<p class="card-text">Manage product and service portfolio, Manage product and service life cycle, Manage patents, copyrights, and regulatory requirements, Manage product and service master data</p>
<p class="card-text"><small class="text-muted"><a href="business-models/govern-and-manage-product-service-development-program-bpmn.html" target="_blank">View model</a></small></p>
</div>
</div>
<div class="card">
<div class="card-body">
<h5 class="card-title">Manage product and service portfolio</h5>
<p class="card-text">Evaluate performance of existing products/services against market opportunities, Confirm alignment of product/service concepts with business strategy, Prioritize and select new product/service concepts, Plan and develop cost
and quality targets, Specify development timing targets, Plan for product/service offering modifications</p>
<p class="card-text"><small class="text-muted"><a href="business-models/manage-product-and-service-portfolio-bpmn.html" target="_blank">View model</a></small></p>
</div>
</div>
<div class="card">
<div class="card-body">
<h5 class="card-title">Manage product and service life cycle</h5>
<p class="card-text">Develop plan for new product/service development and introduction/launch, Introduce new products/services, Retire outdated products/services, Identify and refine performance indicators, Conduct post launch review</p>
<p class="card-text"><small class="text-muted"><a href="business-models/manage-product-and-service-life-cycle-bpmn.html" target="_blank">View model</a></small></p>
</div>
</div>