Session stops instead of pausing when inactive for 5 minutes and doesn't resume on activity

[Kobby-Bawuah]

Is there an existing issue for this?

• I have checked for existing issues https://github.com/getsentry/sentry-javascript/issues
• I have reviewed the documentation https://docs.sentry.io/
• I am using the latest SDK release https://github.com/getsentry/sentry-javascript/releases

How do you use Sentry?

Sentry Saas (sentry.io)

Which SDK are you using?

@sentry/browser

SDK Version

7.48

Framework Version

No response

Link to Sentry event

No response

SDK Setup

tracesSampleRate: 1.0,
replaysSessionSampleRate: 0,
replaysOnErrorSampleRate: 1.0,

Steps to Reproduce

Set up replay
Run you app
After 5 minutes of inactivity replay stops and does not restart even if more errors occur.

Expected Result

The session should not be stopped when it becomes inactive but paused. When activity resumes, the replay should also resume.

This was confirmed here: #7192 (comment)

Actual Result

The replay does not start even if an event is thrown or the page is refreshed (hitting F5 or CTRL + F5). The only way to make replays work again is to open another tab

[mydea]

Thanks for opening this! I could reproduce this - I think we'll try to fix this in the way of https://github.com/getsentry/sentry-javascript/pull/7768/files#r1173511991, where we are already touching this a bit.

[brotherko]

Hi @mydea what is the progress? This makes my app basically unable to generate replay

[mydea]

Hi @mydea what is the progress? This makes my app basically unable to generate replay

Hi @brotherko, this is currently in progress, I'll update you when this has been released/fixed!

[mydea]

Hey @brotherko ,

this should be fixed in v7.50.0!

[egissan]

Hi @mydea

This issue came from our report and we can still observe similar behavior with v7.52.1 (@sentry/browser)

Steps to reproduce:

1. Invoke action which triggers error -> error appears in Sentry with recording
2. Minimize tab
3. Wait for ~30mins
4. Open minimized tab
5. Trigger same action again -> error appears in Sentry, but without recording

We have "debug: true" flag set and this error shows up in console

Expected behavior:
Error replays should be recorded for the entire lifetime of the application. In our case browser tab can be alive for days or even weeks.

Thanks

[egissan]

@mydea @billyvg any updates on this?

[billyvg]

@egissan I can confirm this is an issue, I will write up my findings in a new issue. Essentially once you capture a replay w/ onError sampling, it will stop after the replay ends until the user refreshes. I will talk with the team to see how we want to proceed.

[billyvg]

@egissan I'm going to close this issue in favor of #8257 - please follow along there, thanks!